Arts and Humanities Commons^™

The Burden Of Ambiguity: Writing At A Cooperative, Avery C. Edenfield

English Faculty Publications

Purpose: While many organizations use ambiguity to strategically build a "unified diversity" around an organization's mission, democratically managed organizations need to tread a narrow path between necessary ambiguity (which allows flexibility) and dysfunctional ambiguity (which causes disarray). To illustrate, I report a subset of findings regarding occasions when ambiguous documents had a significant impact on a democratically managed organization.

Methods: I conducted a three-phase study of a democratic cooperative. Using a mixed-methods approach, I sought to uncover the ways technical and professional communication (TPC) concerns like ambiguity and clarity function in a democratic business. In my analysis, I looked for …