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Full-Text Articles in Arts and Humanities
Academic Library Seating: A Survey Of Usage, With Implications For Space Utilisation, Michael K. Organ, Margie H. Jantti
Academic Library Seating: A Survey Of Usage, With Implications For Space Utilisation, Michael K. Organ, Margie H. Jantti
Margie Jantti
Between June and October 1996 the University of Wollongong Library conducted a survey of patron seating usage with the aim of a) quantifying such use; and b) identifying areas where seats could be removed to accommodate the growth of the collection. The survey indicated that maximum usage of the 648 seats available for study was 66%. This supported a conservative reduction of seating numbers by 12%, resulting in minimal impact on patron usage. The removal of seats enabled the installation of additional shelving and a compactus. The findings have facilitated collection expansion for a further five year period.
Major Changes Lead To Customer Satisfaction At Wollongong Uni, Margie H. Jantti, Claire Collett
Major Changes Lead To Customer Satisfaction At Wollongong Uni, Margie H. Jantti, Claire Collett
Margie Jantti
Sustaining Satisfaction, a Quality and Service Excellence program (QSE), conceived in 1994, revitalised the University of Wollongong Library’s approach to the design and delivery of client service. Results of extensive ongoing market research reveal what our clients want and expect from their Library, namely friendly, knowledgeable and responsive staff, and seamless access to information resources. This has driven major change throughout all levels of the organisation, with dramatic and most importantly, sustained service improvements for clients.
Investing In People To Develop The Ideal Culture, Margie H. Jantti
Investing In People To Develop The Ideal Culture, Margie H. Jantti
Margie Jantti
While technical skills and professional qualifications will continue to play an important role in the identification and selection of people to join our organisations, the development of life-long learning skills will be the corner-stone of an organisation’s ongoing success and capacity to develop and adapt in a constantly shifting market place. Change is the only constant is the catch phrase of the moment. In a climate of ever-accelerating, and often overwhelming change, the ability of individuals to develop suites of skills and knowledge that promote flexibility, innovation and creativity will be a key determinant of an organisation’s future success or …