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Full-Text Articles in Arts and Humanities
Does A Customer By Any Other Name Tip The Same?: The Effect Of Forms Of Address And Customers’ Age On Gratuities Given To Food Servers In The United States, John S. Seiter, Harry Weger Jr.
Does A Customer By Any Other Name Tip The Same?: The Effect Of Forms Of Address And Customers’ Age On Gratuities Given To Food Servers In The United States, John S. Seiter, Harry Weger Jr.
Languages, Philosophy, and Communication Studies Faculty Publications
This study examined whether different forms of address used by food servers were related to customers' tipping behavior. Food servers addressed diners who paid with credit cards by their first names, titles plus last names, sir/ma'am, or no address. Results indicated that when food servers personalized their service by addressing their customers by name, they earned significantly higher tips than when they used less immediate forms of address, although customers' estimated age mediated these results.
The Effect Of Generalized Compliments, Sex Of Server, And Size Of Dining Party On Tipping Behavior In Restaurants, John S. Seiter, Harry Weger Jr.
The Effect Of Generalized Compliments, Sex Of Server, And Size Of Dining Party On Tipping Behavior In Restaurants, John S. Seiter, Harry Weger Jr.
Languages, Philosophy, and Communication Studies Faculty Publications
This study examined the effects of food servers' sex, the use of generalized compliments, and the size of the dining party on tipping behavior in restaurants. Four food servers (2 males, 2 females) waited on 360 parties eating dinner, and either complimented or did not compliment the parties on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their parties than when not complimenting them, although as the size of the party increased, the effectiveness of compliments decreased. These results and their implications are discussed.
The Effect Of Compliments On Tipping Behavior In Hair Styling Salons, John S. Seiter, Eric Dutson
The Effect Of Compliments On Tipping Behavior In Hair Styling Salons, John S. Seiter, Eric Dutson
Languages, Philosophy, and Communication Studies Faculty Publications
This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.
Ingratiation And Gratuity: The Effect Of Complimenting Customers On Tipping Behavior In Restaurants, John S. Seiter
Ingratiation And Gratuity: The Effect Of Complimenting Customers On Tipping Behavior In Restaurants, John S. Seiter
Languages, Philosophy, and Communication Studies Faculty Publications
The present study examined the role of ingratiation on tipping behavior in restaurants. In the study, 2 female food servers waited on 94 couples eating dinner, and either complimented or did not compliment the couples on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.