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Feedback Environment Intervention: Changing The Performance Management Paradigm From Systems To People, James R. Gallo

Theses and Dissertations

For years, empirical research has supported the claims that an organization’s feedback environment is related to numerous beneficial outcomes for employees and organizations. While we have a valid and reliable way to measure this feedback environment, we don’t know much about how to intervene in organizations to create a favorable feedback environment. This research study attempted to improve an organization’s feedback environment through a planned change intervention and therefore to create new institutionalized group norms often prevalent in a favorable feedback environment. The goal of the intervention was to train employees on the seven dimensions of the feedback environment and …