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Insafe Helplines: Operations, Effectiveness And Emerging Issues For Internet Safety Helplines, Thuy Dinh, Lorleen Farrugia, Brian O'Neill, Sofie Vandoninck, Anca Velicu
Insafe Helplines: Operations, Effectiveness And Emerging Issues For Internet Safety Helplines, Thuy Dinh, Lorleen Farrugia, Brian O'Neill, Sofie Vandoninck, Anca Velicu
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This report presents findings of research undertaken by EU Kids Online on behalf of European Schoolnet (EUN) on the operations, effectiveness and impact of Insafe helplines. Helplines form an integral part of the Safer Internet Centre (SIC) in each country within the Insafe network of 31 national awareness centres. Helplines provide a confidential counselling and support service and offer information, support, guidance and referral for young people as well as adults with responsibility for children.
The purpose of the study was to undertake research that would assist Insafe helplines to develop their effectiveness and demonstrate their impact. This study looked …