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We R Online, R U? Instant Messaging Reference Service At Your Library., Sarah Steiner, David Free, Elizabeth White
We R Online, R U? Instant Messaging Reference Service At Your Library., Sarah Steiner, David Free, Elizabeth White
University Library Faculty Presentations
What Is IM? -Allows users to participate in real-time Internet conversations -AIM, MSN, and Yahoo! most popular -Same premise as the more feature-rich QuestionPoint, 24/7, etc. Who’s Using IM? --Everyone! Students, libraries, businesses, all age groups Pew Internet and American Life Project found that 42% of online individuals use IM, and that Generations X and Y represent the largest segment of the IM user group. AOL conducted a similar study that shows that 90% of online teens use IM.
Im At Gsu, Sarah Steiner, David Free, Elizabeth White
Im At Gsu, Sarah Steiner, David Free, Elizabeth White
University Library Faculty Presentations
Getting Started -The impending expiration of GSU’s QuestionPoint contract led to the exploration of other options -IM met with mixed librarian opinions, but all felt it was worth investigating -Service launched February 1, 2006 AIM, MSN and Yahoo! via Gaim