Digital Commons Network^™

Theory Of Service: The User Perspective, Chris Roberts Ph.D., Lisa Young, Misty M. Johanson, Mary Jo Dolasinski

Perspectives in Asian Leisure and Tourism

For development of the theory of service, the focus was on the constructs of service. The theory is expanded to encompass the various business models of service and the service encounter including but not limited to guest satisfaction, service quality, service and technology, service system design, and customer relationship management. The theory began with the observed differences in different service settings, the emergence of technology and defining the service experience across multiple sectors. Further consideration is given to the aspects of the service transaction and what constitutes service, where a labor component of a firm’s product has been transferred to …

The Use Of Historical Heritage As A Factor In Sustainable Tourism Development: The Case Study Of Akbarieh Garden, A Unesco World Heritage Site In Birjand, Mahdieh Jahangir Bolourchian, Mahdi Hajikhani, Eghbal Chehri Dr.

TTRA Canada 2023 Conference

The research explores the role of historical heritage in bolstering sustainable tourism, with a keen focus on Akbarieh Garden, a renowned UNESCO world heritage site situated in Birjand, Iran. Historical heritage sites often present a unique intersection between the preservation of cultural legacy and the promotion of local economies through tourism. Sustainable tourism emphasizes the balance between environmental, economic, and socio-cultural aspects, ensuring that these attractions remain preserved for future generations while still benefiting present-day communities.

Immigration And Workforce Diversity In The Canadian Hospitality And Tourism Sector: An Opportunity Not To Be Missed, Frederic Dimanche, Maggie Perzyna

TTRA Canada 2023 Conference

Immigration, as well as diversity, equity, and inclusion (DEI) are essential aspects of Canada, a multicultural country that relies on immigration. The paper describes the state of diversity management in Canadian tourism and makes recommendations to help foster a competitive tourism sector with improved worker management practices.

Female Leisure: The Motivations Of Expats In South Korea, Dain G. Leathem Phd

Perspectives in Asian Leisure and Tourism

Serious leisure activities help expatriates overcome many of the challenges of living abroad but also can also improve their fitness and wellbeing. For female expats based in South Korea, leisure groups help them make friends, learn new skills, and overcome homesickness. Little research has been done to understand the motivations of female expat serious leisure, despite increasing global numbers. This research utilized 11 in-depth interviews with Korean based, female expats involved in serious leisure and details their motivations to join. Using grounded theory and in-depth, semi-structured interviews, the results showed that the social aspect was the core motivation, although a …

Becoming A Second Home: The Role Of A Host Destination In The Ism Experience. Case Study: Girona., Karla Romina Quintero, Konstantina Zerva

TTRA Canada 2021 Conference

International student mobility is considered among young travelers an opportunity to acquire a one-of-a-kind experience, making the host destination the perfect scenario where such experiences can take place. Since travelling is strongly associated with students’ mobility, and it is well documented that this concept is related to shaping travelers’ perceptions of self through experiences with other people and places, this case study explores the role of a host destination in the international students’ mobility experience. Thirty-three in-depth semi-structured interviews were performed to international students from different nationalities who have finished a tourism master’s degree program at the University of Girona, …

Future Proofing: Changing Tourism Education To Change Business Practices, Maria Della Lucia Ph.D., Frederic Dimanche Ph.D.

TTRA Canada 2021 Conference

Introduction: This paper addresses the TTRA Canada conference sub-theme “Future-Proofing: Learning from Today to Build Back Tomorrow.” The pandemic has accelerated discussion about the socioeconomic and environmental impacts of tourism, social equity, workers’ dignity, as well as the long-term climate crisis. Tourism and the pandemic have led to a series of discussions about whether tourism can indeed be sustainable (e.g., Benjamin et al., 2020). The fact that the tourism industry has been the economic activity that was the most affected by the pandemic feeds this discussion (Della Lucia, Giudici, & Dimanche, 2021) . The sector has shown that it …

One Step Back, Two Steps Forward, One Destination’S Path To Tourism Recovery., Eleanor Anderson

TTRA Canada 2021 Conference

One step back, two steps forward, one destination’s path to tourism recovery.

2021 TTRA Canada Virtual Conference. October 13-15, 2021

Submitted July 21, 2021 Virtual Presentation Length 15 minutes

Keywords: Tourism, Covid-19, Recovery, Destination, Sustainability, Cape Breton

Introduction

Cape Breton Island, on Canada's east coast, has long been lauded by travel media as a tourist destination of choice, including being recently named as the #1 Island in North America by Conde Nast Traveler and the #1 Island in Canada during the 2020 and 2021Travel & Leisure World’s Best Awards.

Cape Breton’s economy is heavily dependent on the employment and revenue …

Climate Change And Impacts To Adventure Tourism On The Tatshenshini-Alsek River, John W. Colton Dr.

TTRA Canada 2021 Conference

No abstract provided.

Reflections On Research Relationship-Building And Partnerships In Arctic Tourism, Chris E. Hurst, Bryan S.R. Grimwood, R. Harvey Lemelin

TTRA Canada 2021 Conference

“Culturally Sensitive Tourism in the Arctic” (ARCTISEN) is a three-year, collaborative partnership involving tourism stakeholders from Finland, Sweden, Norway, Denmark/Greenland, and Canada. The aims of the ARCTISEN project are to co-create knowledge about cultural sensitivity and build relationships that support businesses and communities in developing tourism products and services that are respectful of the Arctic’s rich natural and cultural resources (ARCTISEN, 2020). Between 2018 and 2021, project activities focused on management and communications, and three thematic work packages: 1) building understanding of culturally sensitive tourism practices, 2) enhancement of entrepreneurial capacities for culturally sensitive tourism; and 3) development of a …

Panel 8. Paper 8.1 Tourism, Dams And Greed: Lessons From The Destruction Of A Rural Cultural Landscape In Crete, Carla Chifos

ISCCL Scientific Symposia and Annual General Meetings // Symposiums scientifiques et assemblées générales annuelles de l'ISCCL // Simposios científicos yy las Asambleas Generales Anuales

Four thousand years of shaping the landscape, developing sustainable agricultural practices and products, and forming a symbiotic relationship with ecological systems in the Aposelemis Valley of Crete has been disrupted due to the building of a large dam in the heart of that landscape. The politics and decision-making that resulted in the building and implementation of this dam are already documented and analyzed in a recent paper (Chifos, et al, 2019). This paper re-examines what happened in this Valley from the perspective of the cultural/heritage advocates and where the barriers to protecting and maintaining this landscape were and still are. …

Collaborative Tourism Development, Megan Fortune, Georgia Brennan

TTRA Canada 2019 Conference

No abstract provided.

Exploring The Impacts Of Climate Change Interpretation On Leisure Experiences, Mu He

TTRA Canada 2019 Conference

No abstract provided.

Heritage Sites, Leah Burke

Masters Theses

A written thesis to accompany the M.F.A. Exhibition Heritage Sites, in which vignettes of the artist’s personal and familial narratives become a backdrop for examining themes such as global tourism, the notion of universal heritage, and questioning Puerto Rico as a postcolonial place. A two channel short video layers archival imagery with original material to examine the ways Puerto Rico has been represented and misrepresented personally and globally.

Profiling The Emotional Peaks And Valleys In Stories Of Cross-Border Shopping, Michael S. Mulvey, Charles E. Gengler

TTRA Canada 2019 Conference

The stories that travellers tell provide valuable insight to tourism managers responsible for shaping travel experiences. Access to consumer stories has never been greater due to the rise of online forums, reviews, and blogs (Gretzel, Fesenmaier, Lee, & Tussyadiah, 2010). Yet, researchers’ ability to make sense of these stories is limited by current theoretical and methodological approaches. We contend that there is an opportunity to develop new approaches to measure customer experience using advanced text analysis and sentiment indices. Specifically, we use narrative theory to explain the importance of emotional peaks and valleys in stories and propose a natural language …

Tourism Operators On Trial: Pushing The Animal Justice Agenda Forward In Tourism In Spite Of Theory, David Fennell, Val Sheppard

TTRA Canada 2019 Conference

Abstract:

Justice tourism is emerging to be a topic of considerable interest as scholars strive to emphasise several important themes around the fair distribution of resources and benefits between and within societies (Mihalic & Fennell, 2014; Smith & Duffy, 2003). There is the belief that tourism must be ethical, share equity, underscore solidarity between hosts and guests, and place emphasis on respect, self-determination, as well as benefits on many different social, economic, and cultural levels (Scheyvens, 2002). An example of this type of research comes from Jamal and Camargo (2014), who discuss how limited distributive justice can be within destinations …

The Cultural Landscape Of As-Salt, Jordan: Keys To World Heritage Nomination, Dania Khlaifat

Landscape Architecture & Regional Planning Masters Projects

As-Salt, a city in Jordan, has undergone heritage enhancement projects since the 1990s and is currently undergoing a heritage regeneration project in its downtown core, in preparation for potential World Heritage designation. Consequently, the State Party representing As-Salt submitted a report in 2015 to UNESCO for World Heritage Nomination.

The report was entitled “Arab Eclecticism - Foundation and evolution of an Architectural School in the city of As-Salt (1860-1925)”. It focused mainly on the architectural image of the city. Unfortunately, the report was unsuccessful in proving the Outstanding Universal Value (OUV) of As-Salt, a value used by UNESCO to determine …

Inhibitors Of Success In Interorganizational Collaboration In Tourism Context And Best Practices To Face Them, Émilie Bourdages

TTRA Canada 2018 Conference

No abstract provided.

Examining The Effect Of Direct Mail On Casino Customer Visitation And Value, Sharon Stroburg, Chris Roberts

Perspectives in Asian Leisure and Tourism

Customer relationship management in the form of direct mail is widely used by regional and local U.S. casinos for the purposes of building customer loyalty. Casinos can spend hundreds of thousands to millions of dollars each year sending direct mail, both with or without offers, often experiencing low response rates. As a result, managers need a better understanding of the impact of direct mail on customer loyalty. This paper investigates the impact on customer loyalty, defined for purposes of this study as frequency of visitation and customer monetary value, when a customer receives a mailing piece from a casino and …

An Investigation Of Factors Affecting Financial Performance Of Taiwanese International Tourist Hotels, Hwai-Shuh Shieh, Jin-Li Hu, Yen-Chiao Chang

Journal of Hospitality Financial Management

This study adopts moving average regression and panel data regression to explore the factors affecting the financial performance of international tourist hotels in Taiwan. First, we use the unit root test to examine the data in moving average regression and in panel data regression and then use the Hausman test to examine whether the fixed-effects or random-effects model is suitable for panel data regression. Second, we employ the Lagrangian multiplier (LM) test to confirm that panel data regression is better. The findings show that domestic visitors, occupancy rate, operation year, and joining a chain system are the four key factors …

Optimized Site Selection For A Health Themed Recreational City, Zahra Nadim, Amir Gandomkar, Chris Roberts Ph.D.

Perspectives in Asian Leisure and Tourism

Industrial cities have many issues including people working long hours, environmental pollution, the aging of the population, and consumers demanding to have leisure, recreation and outdoor recreation opportunities. Constructing a place for healthy outdoor recreation can address some of those needs. The primary objective of this study is to test this concept by identifying and prioritizing the potential health recreational sites using Geographic Information System (GIS) and Analytical Hierarchy Process (AHP) in Isfahan City, Iran. This study identifies the following factors as indicators of suitability within a health recreational city: land prices, road system, capitation, distance from industrial areas, the …

Customer Perceptions Of Workplace Incivility In Singapore, Maye S.M. Ho, Anthea A. L. Tan

Perspectives in Asian Leisure and Tourism

Workplace incivility is found to be on the rise and exists widely in Asian workplaces. The combination of stress, less formal organisational structures and technological advancements has been found to contribute to a surge in workplace incivility. The negative effects of workplace incivility lead to problems in productivity, employee retention and service delivery. This exploratory study aims to examine whether workplace incivility is prevalent in 5-star hotels and premier restaurants in Singapore, from the perception of customers. Results of the conducted study show that customers see that workplace incivility is prevalent. Findings showed that co-workers did not greet or acknowledge …

#Tourism: The Influence Of Social Media On Visitor Experiences In Churchill, Manitoba, Katherine Ann Fowler

TTRA Canada 2016 Conference

No abstract provided.

Borat Revisited: Film, Image Building And Emerging Tourism In Kazakhstan, Lucyann S. Kerry Dr

TTRA APac Chapter 2016 Annual Conference

This paper examines the relationship of film representations with an emerging tourism in Kazakhstan and Central Asia. It argues that films depicting Kazakhstan will support the future development of tourism’s potential in the Central Asian country. This paper further argues that the film industry’s globalization processes of production, distribution and exhibition are interconnected with this tourism development and serve as an effective promotional strategy.

Although the film Borat in 2006 had made fun of an imaginary Kazakhstan, the country had responded to these misrepresentations with an image building multi-million dollar ‘Heart of Eurasia’ campaign and the production of feature films …

Efficacy Of Gain Index In Predicting The Economic Impacts Of Climate Change To Tourism Receipts In The Mediterranean Basin, Tarik Dogru, Umit Bulut, Ercan (Sirakaya) Turk

Travel and Tourism Research Association: Advancing Tourism Research Globally

This study tests the efficacy of Global Adaptation Institute (GAIN) Index, which summarizes a country's vulnerability to climate change and its readiness to improve resilience, in estimating the economic impacts of climate change to tourism. We employ panel cointegration and panel DOLS methods for sixteen countries (Albania, Croatia, Cyprus, Egypt, France, Greece, Israel, Italy, Lebanon, Malta, Morocco, Slovenia, Spain, Syrian Arab Republic, Tunisia and Turkey) that have a coastline on the Mediterranean Sea. The results indicate that there is a cointegration relation in the model, and tourist arrivals depend negatively on vulnerability and economic readiness and depend positively on governances …

Spatial Analysis Of Poverty, Tourism, And Opportunity In North Carolina, Yuchen Mao, Duarte B. Morais, Gene Brothers, Gene Nichol, Heather Ann Hunt

Travel and Tourism Research Association: Advancing Tourism Research Globally

This study collected online secondary data in terms of tourism economic impact, human development, natural amenities, and self-employment income at the county level in the State of North Carolina and used GIS to conduct a spatial analysis of the distribution of and the interaction between tourism, poverty, and micro-entrepreneurship. It is aimed at identifying the areas where tourism( can( be( utilized( to( cope( with( poverty( by( creating( employment( and( tax( revenues(and(where(tourism(micro8entrepreneurship(might(have(an(important(role(in(enabling( individuals( to( earn( their( way( to( equitable( and( sustainable( prosperity.( ( The results show variations across the counties and the four geographic regions in North Carolina. Tourism business startup …

Hotelier Attitudes Toward Sustainability In Virginia Beach, Rachel Burrows, Dr. Samantha Rozier Rich

Travel and Tourism Research Association: Advancing Tourism Research Globally

This study examined Virginia Beach hoteliers’ knowledge surrounding sustainable tourism, awareness of sustainable programs offered both on the local and national levels, and evaluation of the current sustainable programs available in Virginia Beach. The Virginia Beach Convention & Visitors Bureau distributed a sustainability-focused survey to the General Managers of all hotels in Virginia Beach city limits. With the various programs available and limited success to this point, it is imperative to get hoteliers involved in order to continue to work toward Virginia Beach’s vision of being a sustainable destination. In order for Virginia Beach to continue to position itself as …

Capacity Building And Institutional Development Partnership: University Of Florida And Tshwane University Of Technology, South Africa, Brijesh Thapa, Lori Pennington-Gray, Sandra Russo, Eric Friedheim, Sue Geldenhuys, Willie Coetzee

Travel and Tourism Research Association: Advancing Tourism Research Globally

Capacity building and institutional development through training is a key component for the vitality and sustainability of the tourism industry in South Africa. The overall advancement of qualified, trained and skilled labor force is crucial, given the rate of growth and future trends. In order to address this major need, the University of Florida and Tshwane University of Technology have formulated a three-year partnership (2009-2012) to strengthen curriculum, research, and faculty enhancement initiatives in tourism management in South Africa. This presentation will outline and expand the partnership objectives and accomplishments. This example can be a model for international academic partnerships.

International Collaboration In Destination Marketing: A Case Study Of The Vanilla Islands, Émilie Bourdages, Marc-Antoine Vachon

TTRA Canada 2016 Conference

No abstract provided.

The Influence Of Time Of Day On Traveler Website Conversions, Maryse Côté-Hamel

TTRA Canada 2016 Conference

Through the analysis of the Quebec City Tourism website, the effect of the time of day of the visits on visitor conversions, which represent the attainment of specific objectives, will be investigated.

Spatio-Temporal Data In Tourism Research, Dmitry Shkolnik

TTRA Canada 2016 Conference

The work presented here highlights the efforts at Destination Canada to use user-generated online content to learn about tourist movement patterns, activity, and relationships among groups of connected destinations. Using a massive open-data source of photographic metadata from the Flickr photograph sharing platform, we extract time-stamps and geographic coordinates from photo metadata to analyze activity and movement patterns of international visitors to Canada.

This analysis allows us to protect privacy while identifying rich and interesting patterns of tourist activity at both national and urban scales. The data further allows us to generate constructed tourist itineraries using extracted spatio-temporal data for …