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Innovative Reflection Tools For Developing Leadership: Additional Ideas For Educators And Practitioners, Susan R. Madsen, Kathi Tunheim, Norman Wright Nov 2013

Innovative Reflection Tools For Developing Leadership: Additional Ideas For Educators And Practitioners, Susan R. Madsen, Kathi Tunheim, Norman Wright

Susan R. Madsen

Research continues to support the finding that critical reflection is a foundational aspect in developing leadership skills and competencies for individuals of all ages. The purpose of this engaging workshop is to offer a variety of innovative reflection tools that can be used by leadership academics and practitioners in various leadership development settings. Each tool presented will be taught, practiced, and shared.


Customer Service And Innovation Are Key Today, Usu Jon M. Huntsman School Of Business, Eric Schulz Jan 2013

Customer Service And Innovation Are Key Today, Usu Jon M. Huntsman School Of Business, Eric Schulz

Jon M. Huntsman School of Business News Collection

Just about every company pays lip service to “the customer is king” philosophy, but nobody does it as well as Disney. The sign over the entrance to Disneyland Park says, “The Happiest Place on Earth,” but how does Disney make good on that promise?