Open Access. Powered by Scholars. Published by Universities.®

Digital Commons Network

Open Access. Powered by Scholars. Published by Universities.®

2006

PDF

University of Wollongong

Discipline
Keyword
Publication
Publication Type

Articles 1051 - 1080 of 1442

Full-Text Articles in Entire DC Network

A Conceptual Framework For Understanding And Measuring B2b Online Service Quality, Lois Ann Burgess Jan 2006

A Conceptual Framework For Understanding And Measuring B2b Online Service Quality, Lois Ann Burgess

University of Wollongong Thesis Collection 1954-2016

As more and more businesses move online, research into the determinants and measurement of online service quality has become a research imperative (Zeithaml et al., 2000; Bitner, Parasuraman et al., 2005). Notwithstanding, research in this area is still in its infancy and much of the existing research is largely anecdotal, centering on consumer perceptions and ignoring the business customer perspective. As a result, to date, limited insights have been gained. This study represents a first attempt at addressing this gap in the scholarly literature. A two-phase study design was used to 1) explore the meaning of B2B online service quality ...


Training General Practitioners In Evidence-Based Mental Health Treatment: Evaluation Of A Cognitive Behavioural Therapy Group Supervision Program, Rachael Murrihy Jan 2006

Training General Practitioners In Evidence-Based Mental Health Treatment: Evaluation Of A Cognitive Behavioural Therapy Group Supervision Program, Rachael Murrihy

University of Wollongong Thesis Collection 1954-2016

This thesis investigates CBT group supervision as a potential GP training model. An initial pilot trial of CBT group supervision indicated that GPs' confidence, knowledge and perceived skills in CBT, increased significantly over the supervision period. Patients' depressive and anxious symptomatology also improved. Outcomes from this pilot study, and qualitative results from a focus group were used to devise a brief CBT (BCBT) group supervision program for the main trial that incorporated role-play and case-based discussion, targeting specific GP competencies in a structured format.


Place, Sexualities And Community: Theorising The Constitution Of 'Lesbian' Identities, Karen Lambert Jan 2006

Place, Sexualities And Community: Theorising The Constitution Of 'Lesbian' Identities, Karen Lambert

University of Wollongong Thesis Collection 1954-2016

This thesis examines, using queer theory - and in particular the work of Judith Butler - the ways in which five women re-construct and re-tell stories of importance to their notions of sexual self. In this process we learn about the complex ways in which they actively story and construct their sexual ‘selves’ over time and place, which in turn exposes the constrictive heteronormative discourses they draw upon in order to make sense of their lives as ‘lesbians’. In short, it explores how significant ‘things’ like coherence, loss and place come to matter to those attempting to live on the sexual margins ...


Toward A Reinforcement-Sensitive Psychophysiological Model For Health-Related Behaviours And Health Communications, Mubeen M. Aslam Jan 2006

Toward A Reinforcement-Sensitive Psychophysiological Model For Health-Related Behaviours And Health Communications, Mubeen M. Aslam

University of Wollongong Thesis Collection 1954-2016

This dissertation explores the hypothesised role of psychobiological personality dimensions in shaping specific health-related behaviours and propositions potential health communications. The primary aim was to investigate Eysenck’s and Gray’s personality dimensions in relationship to specific smoking, alcohol-use, substance-use, physical exercise and eating behaviours. Past research has either focussed on a narrow range of behaviours or examined the relation between personality, health behaviours and message interventions insufficiently. It is argued that most health behaviours are a function of psychophysiological processes and social learning, and future research should find them differentially conditionable by appropriate punishment- or reward-oriented messages.

The dissertation ...


An Examination Of The Sustainability Of Online Communities In Australia: Including The Findings Of Participatory Action Research Undertaken On A Beta 3rd Generation Network Type Regional Community Portal In New South Wales, Andrew Connery Jan 2006

An Examination Of The Sustainability Of Online Communities In Australia: Including The Findings Of Participatory Action Research Undertaken On A Beta 3rd Generation Network Type Regional Community Portal In New South Wales, Andrew Connery

University of Wollongong Thesis Collection 1954-2016

This thesis examines the operations and viability of community portals (RCP) generally and within Australia specifically. It records and analyses, through participatory action research undertaken by the candidate, the development of a beta 3rd generation network type community portal (NCP). The particular aspect of interest in this community portal is that it is a commercial venture aimed at achieving long-term economic sustainability. The evolution of portals can be traced back to the origins of the internet. As a group they can be classified into three broad categories: internet, intranet and extranet. In this thesis it is assumed that a community ...


Predictive Models For The Environmental Degradation Of Coastal Lagoon Beaches In New South Wales, Shannon Mark Webb Jan 2006

Predictive Models For The Environmental Degradation Of Coastal Lagoon Beaches In New South Wales, Shannon Mark Webb

University of Wollongong Thesis Collection 1954-2016

To date a large proportion of coastal researchers have focused their texts and reviews on estuaries to the detriment of coastal lagoons, which have virtually been ignored (Bird 1994). Lagoons are characteristic of much of the temperate southeast coastline of Australia. New South Wales alone has over 70 coastal lagoons and lakes. The NSW coastline is densely populated and developed and is under increasing environmental pressure. Continued population growth in the coastal region demands enhanced coastal management. The current high level of coastal development means that coastal lagoons are frequently subject to a range of direct and indirect impacts due ...


Foreign Exchange Risk Management: A Description And Assessment Of Australian Firms' Practices, Bunyamin Jan 2006

Foreign Exchange Risk Management: A Description And Assessment Of Australian Firms' Practices, Bunyamin

University of Wollongong Thesis Collection 1954-2016

The extension of floating exchange-rate regimes and going change in the global nature of business are the two of the most critical factors that constitute business risk today. Australian firms engaging in international business have to manage the adverse consequences of exchange rate movements because firms may confront greater business risk that arises from, among other factors, the volatility of the Australian dollar since floating in 1983, the nature of the Australian products sold overseas, and the increase in international operations of the firm. Recent corporate crashes, indeed, demonstrate the urgency for managing foreign exchange exposure as part of providing ...


Impulse Control Systems For Servomechanisms With Nonlinear Friction, Stephen Van Duin Jan 2006

Impulse Control Systems For Servomechanisms With Nonlinear Friction, Stephen Van Duin

University of Wollongong Thesis Collection 1954-2016

At low velocities, friction is highly non linear and difficult to control. In practical mechanisms, friction may also be position dependent and highly variable. This can lead to tracking errors, limit cycles, and a phenomenon referred to as 'stick-slip', when a periodic cycle of alternating motion and rest, limits the mechanism's velocity and position accuracy. Impulse control is a friction compensator that does not require an accurate friction model. It achieves precise motion of a servomechanism by applying small impacts which overcome static friction with a controlled breakaway. The size of the impact and its duration determine how much ...


Constraint-Based & Agent-Based Requirements Engineering, Y. Guan Jan 2006

Constraint-Based & Agent-Based Requirements Engineering, Y. Guan

University of Wollongong Thesis Collection 1954-2016

Non-functional requirements represent a critical and difficult problem in requirement engineering, but are often ignored. Usually, these are articulated as statements of objectives, as opposed to propositional assertions. A key challenge in dealing with objectives is that there is no obvious means of deciding when they are satisfied. In effect, these objectives are never fully satisfied, but satisficed to varying degrees. In evaluating alternative design decisions, we need to trade-off varying degrees of satisfaction of potentially mutually contradictory non-functional requirements. One key contribution of this work is the use of the hierarchical constraint logic programming framework in dealing with non-functional ...


Investigation Of The Expression Profile Of Streptokinase, Priya Shyam Jan 2006

Investigation Of The Expression Profile Of Streptokinase, Priya Shyam

University of Wollongong Thesis Collection 1954-2016

Streptococcus pyogenes (group A streptococcus; GAS) is a Gram-positive bacterium that causes invasive and non invasive infections in human skin and mucosal tissue. Since the mid-1980s, a conspicuous increase in the incidence and severity of invasive infections caused by GAS has been observed worldwide. S. pyogenes infections are endemic amongst many Aboriginal communities of Northern Australia. With rates of infection in these communities being amongst the highest in the world, there is an urgent need for identifying the key virulence factors involved in the initiation and progression of invasive GAS diseases. Streptokinase, a secreted group A streptococcal protein, activates host ...


Multi-Agent Based Modeling And Analysis Of Collaboration Strategies In Supply Chain, Xin Li Jan 2006

Multi-Agent Based Modeling And Analysis Of Collaboration Strategies In Supply Chain, Xin Li

University of Wollongong Thesis Collection 1954-2016

A supply chain is a worldwide network of suppliers, factories, warehouses, distribution centers and retailers through which raw materials are acquired, transformed and delivered to customers. Modern supply chain management is moving away from vertically integrated companies that control all aspects of production and distribution toward networks of independent suppliers and distributors. Nowadays, supply chain collaboration has become the cornerstone of high performance in supply chain management. A key step in this collaboration process is to share information among the supply chain partners. However, current supply chain collaboration mainly focuses on the collaboration between two companies in a supply chain ...


Textual Migrations: South Asian-Australian Fiction, Tamara Mabbott Athique Jan 2006

Textual Migrations: South Asian-Australian Fiction, Tamara Mabbott Athique

University of Wollongong Thesis Collection 1954-2016

This thesis responds to gaps in the scholarship of 'minority literatures' and makes a new contribution to diversifying the field of literary criticism. Given the prominence of South Asian diasporic fiction overseas, the study of South Asian-Australian fiction is now overdue. Given the growing recognition of multicultural and Asian-Australian literatures, the study of South Asian-Australian cultural production now requires attention. Working from the premise that a fictional text is a storytelling device open to a number of interpretations and a commodity with a degree of cultural capital, this thesis examines the tactics employed in and around selected works of fiction ...


Refugees In The 2001 Australian Federal Election: An Analysis Using The Backfire Model, Andrew Herd Jan 2006

Refugees In The 2001 Australian Federal Election: An Analysis Using The Backfire Model, Andrew Herd

University of Wollongong Thesis Collection 1954-2016

The issue of asylum seekers was central to the 2001 Australian federal election campaign. Of several incidents involving asylum seekers during the campaign, two have become essential to the election narrative: the so-called children overboard and SIEV X incidents. Although both incidents involved asylum seekers, they were also quite different. During children overboard, the Government was very quick to inform the public of what occurred, although this was later proven wrong, whereas the Government did not wish to publicise the deaths of 353 asylum seekers onboard SIEV X. Most Australians are now well aware of the truth behind children overboard ...


Harmonic Impact Of Photovoltaic Inverter Systems On Low And Medium Voltage Distribution Systems, Ahmed Ahsan Latheef Jan 2006

Harmonic Impact Of Photovoltaic Inverter Systems On Low And Medium Voltage Distribution Systems, Ahmed Ahsan Latheef

University of Wollongong Thesis Collection 1954-2016

As residential customers become more energy conscious and environmentally aware, the installation of grid connected photovoltaic solar panels for small-scale electricity generation is expected to increase. However, the issue of quality of the electrical supply is as equally important as adopting sustainable energy. This thesis proposes a method to determine the quality of electrical supply based on the acceptable level of harmonic current that can be injected from a typical grid connected residential type photovoltaic inverter system (PVIS). The acceptable number of PVISs is based on not exceeding the recommended harmonic voltage levels in medium voltage (MV-11kV) and low voltage ...


The Role Of Science In The Management Of Estuaries In Southeastern Australia: The Nsw Experience, Melissa Jane Thompson Jan 2006

The Role Of Science In The Management Of Estuaries In Southeastern Australia: The Nsw Experience, Melissa Jane Thompson

University of Wollongong Thesis Collection 1954-2016

Calls to fill key data gaps and refine management and monitoring tools for estuaries are intensifying. This research investigates the extent to which estuarine science contributes toward policy development and implementation of management actions in southeastern (SE) Australia. This study benchmarks the current reliance on scientific information and expertise in formulating and implementing estuary policy. This involved an analysis of the function of estuary condition assessments in estuary management policy formulation and implementation. A lack of science and policy integration is revealed, leading to haphazard decision-making, with little overall consideration for ecological outcomes. Complex jurisdictional arrangements including the recent overlay ...


Impacts Of Plant Invaders And Management Techniques On Native Communities : Ecological And Social Perspectives At Regional And Global Levels, Tanya J. Mason Jan 2006

Impacts Of Plant Invaders And Management Techniques On Native Communities : Ecological And Social Perspectives At Regional And Global Levels, Tanya J. Mason

University of Wollongong Thesis Collection 1954-2016

Plant invasions of natural communities threaten biodiversity and ecosystem processes across many biomes and trophic levels. Understanding and managing invader impacts are therefore significant steps in achieving conservation. Both causes and management of invasion are dependent on human behaviour and ecologists must consider this human dimension in developing management protocols. While control of invaders is routine in many conservation reserves, assessment of ecological outcomes following control is rarely enacted. Management is itself a disturbance and the compounding effects of both invasion and management on biodiversity merit rigorous assessment. While species-level responses to plant invasion have been widely reported, functional group ...


Limits To Revegetation Of Clay Capped Landfill Sites By Australian Native Plants, Eleanor Jane Hannah Jan 2006

Limits To Revegetation Of Clay Capped Landfill Sites By Australian Native Plants, Eleanor Jane Hannah

University of Wollongong Thesis Collection 1954-2016

The revegetation of closed landfill sites is an important issue due to the large and increasing amount of land involved, and because the demand for that land, and its value, is constantly increasing. If successful revegetation is possible, then these degraded sites provide an excellent opportunity for the establishment of native plant communities in the middle of urban sprawl. Common problems identified with the revegetation of landfill sites have included the use of poor quality soils with low organic matter, low levels of available nutrients, the use of species not suited to the conditions, and landfill gas. The problems with ...


Defining The Mechanism And Functional Consequences Of Pai-2-Mediated Upa/Upar Endocytosis, David R. Croucher Jan 2006

Defining The Mechanism And Functional Consequences Of Pai-2-Mediated Upa/Upar Endocytosis, David R. Croucher

University of Wollongong Thesis Collection 1954-2016

Plasminogen is converted to its active form plasmin by two major serine proteases; the urokinase plasminogen activator (uPA) and tissue plasminogen activator (tPA). De-regulated plasmin formation is associated with tumour growth and progression. Whilst tPA is primarily involved in blot clot dissolution, uPA, along with its cell surface receptor uPAR, are commonly over-expressed at the leading edge of a tumour and by the tumour-associated stroma, contributing to plasmin formation, cell proliferation and migration. Soluble and receptor bound uPA is efficiently inhibited by two members of the serine protease inhibitor (serpin) superfamily; the plasminogen activator inhibitors type 1 (PAI-1) and 2 ...


An Implementation Of Multiplayer Online Game With Distributed Server Architecture, Dingliang Liang Jan 2006

An Implementation Of Multiplayer Online Game With Distributed Server Architecture, Dingliang Liang

University of Wollongong Thesis Collection 1954-2016

The distribution of game servers has received serious attention in recent years. A multi-server structure may distribute the load of the server, as well as improve the fairness of games played over large geographical distances without sacrificing delay. However, while distributing the game authority, the system takes risk of game state inconsistency between servers. Mechanisms are presented to provide synchronization between servers. However, user response to these mechanisms for maintaining server consistency in different game types is largely unknown. This thesis aims to study the user responses to two of the important synchronization techniques, Local Lag and Timewarp, within a ...


Plant Rarity: Species Distributional Patterns, Population Genetics, Pollination Biology, And Seed Dispersal In Persoonia (Proteaceae), Paul D. Rymer Jan 2006

Plant Rarity: Species Distributional Patterns, Population Genetics, Pollination Biology, And Seed Dispersal In Persoonia (Proteaceae), Paul D. Rymer

University of Wollongong Thesis Collection 1954-2016

An understanding of rarity can provide important insights into evolutionary processes, as well as valuable information for the conservation management of rare and threatened species. In this research, my main objective was to gain an understanding of the biology of rarity by investigating colonization and extinction processes from an ecological and evolutionary perspective. I have focused on the genus Persoonia (family Proteaceae), because these plants are prominent components of the Australian flora and the distributional patterns of species vary dramatically, including several that are listed as threatened. The approach I have taken was first to define the level of commonness ...


A Reputation System For Bittorrent Peer-To-Peer File-Sharing Networks, Lan Yu Jan 2006

A Reputation System For Bittorrent Peer-To-Peer File-Sharing Networks, Lan Yu

University of Wollongong Thesis Collection 1954-2016

Over the past few years, Peer-to-Peer (P2P) networks have grown extensively and dramatically changed large-scale file transfer. One of the most popular P2P network is the BitTorrent system. BitTorrent can efficiently distribute large files by optimizing the use of network bandwidth and providing scalability. Due to the open and anonymous nature of P2P systems BitTorrent also provides an ideal environment for distribution of malicious, low quality, or doctored information. A number of reputation systems, including P2PRep with its successors XRep and X2Rep, had been proposed to address security weaknesses of Gnutella P2P file sharing networks. Although it has been claimed ...


Influential Factors In The Trust Relationships Existing Between Financial Analysts And Corporate Managers In Iran, Mehdi Arabsalehi Nasrabadi Jan 2006

Influential Factors In The Trust Relationships Existing Between Financial Analysts And Corporate Managers In Iran, Mehdi Arabsalehi Nasrabadi

University of Wollongong Thesis Collection 1954-2016

This research explored the role of trust in the relationship between the financial analysts and corporate managers in Tehran Stock Exchange (TSE) by focusing on two important aspects of the trust relationship. These aspects are key trustworthiness factors and the influential factors to perceive these key factors. Financial analysts use financial reports, which are prepared by corporate managers, in their analysis. In this thesis components of trust are distinguished from each other. These components are antecedent factors to trust, trust, and outcome of trust. Trust is considered as the financial analysts intention to depend on managers based on their perception ...


An Analysis Of Blind Signal Separation For Real Time Application, Daniel Smith Jan 2006

An Analysis Of Blind Signal Separation For Real Time Application, Daniel Smith

University of Wollongong Thesis Collection 1954-2016

The ‘cocktail party problem’ is the term commonly used to describe the perceptual problem experienced by a listener who attempts to focus upon a single speaker in a scene of interfering audio and noise sources. Blind Signal Separation (BSS) is a blind identification approach that can offer an adaptive, intelligent solution to the ‘cocktail party problem’. Audio signals can be blindly retrieved from the mixture, that is, without a priori knowledge of the audio signals or the location of the audio sources and sensors. Hence, BSS exhibits greater flexibility than other identification approaches, such as adaptive beamforming, which require precise ...


Educating Bodies To Be Good Citizens: The Politics And Practices Of Physical Education In Australia And France, Lyndal Groom Jan 2006

Educating Bodies To Be Good Citizens: The Politics And Practices Of Physical Education In Australia And France, Lyndal Groom

University of Wollongong Thesis Collection 1954-2016

This thesis is a cross-cultural comparative analysis of the physical education taught in secondary schools in France and Australia. My study begins with an analysis of embodied citizenship. Embodied citizenship comprises both explicit and implicit forms of habitus as structured through government institutions and regulations, for example, the legal requirements of citizenship as well as the informal social constructs of citizenship such as belonging. While the formal rules of citizenship have been amended over the centuries to provide greater equality (for example between men and women), tacit and unspoken rules and beliefs and the marketplace maintain forms of exclusionary behaviour ...


Performance And Capacity Of Centrifugal Gas Cleaning Devices, Mohamed S. Saad Jan 2006

Performance And Capacity Of Centrifugal Gas Cleaning Devices, Mohamed S. Saad

University of Wollongong Thesis Collection 1954-2016

The purpose of dust control systems is to capture, collect and dispose of contaminant in an efficient manner. This research examines how to improve the operational and collection efficiency of gas cleaning devices via variations in geometry of different cyclone components. Unfortunately many of the predictive models provide inaccurate and contradictory results. Furthermore, many practical issues such as outlet and inlet configurations have not been investigated properly or at all. This study investigates the effect of cyclone outlet (vortex finder) diameter on cyclone pressure drop. Two cyclone configurations were used: air discharging directly to atmosphere; air discharging through a pipe ...


Studies On Diluted Oxide Magnetic Semiconductors For Spin Electronic Applications, Germanas Peleckis Jan 2006

Studies On Diluted Oxide Magnetic Semiconductors For Spin Electronic Applications, Germanas Peleckis

University of Wollongong Thesis Collection 1954-2016

Conventional semiconductor electronics is based on the charge of the electron. For a long time the spin of the electron has been ignored in the field of conventional electronics. Spintronics, also called spin electronics, agnetoelectronics or magnetotronics, is a newly emerging field in solid state physics and information technology. One of the major challenges for emiconductor spintronic devices is to develop suitable novel spin-polarized magnetic semiconducting materials that will effectively allow spin-polarized carriers to be injected, transported, and manipulated. Therefore, searching for new materials has become crucial from the viewpoints of both fundamental research and practical applications. Diluted magnetic semiconductors ...


The Evolution Of Mitochondrial Genomes And Phylogenetic Relationships In The Hymenoptera, Lyda Raquel Castro Jan 2006

The Evolution Of Mitochondrial Genomes And Phylogenetic Relationships In The Hymenoptera, Lyda Raquel Castro

University of Wollongong Thesis Collection 1954-2016

This thesis studies the phylogenetic relationships in the Hymenoptera as well as the mitochondrial (mt) genomics of the group with a comparative approach. My principal purposes were to (1) reconstruct the phylogenetic relationshisps among the Apocrita, and (2) characterize the mt genome of the Hymenoptera and its utility as a phylogenetic marker both within the Apocrita and within the Holometabola. In order to achieve these aims: (1) 550 bp of the 18S gene were sequenced in 87 apocritan taxa and analyzed using a Bayesian phylogenetic approach, including the sequences of two mitochondrial genes (cox1, 16S) and another nuclear gene (28S ...


Mass Spectrometric Studies Of Non-Covalent Biomolecular Complexes, Thitima Urathamakul Jan 2006

Mass Spectrometric Studies Of Non-Covalent Biomolecular Complexes, Thitima Urathamakul

University of Wollongong Thesis Collection 1954-2016

Electrospray ionisation mass spectrometry (ESI-MS) was employed to investigate non-covalent associations of macromolecules with ligands, metal ions and other macromolecules. Firstly, ESI-MS was used to examine the interactions of six ruthenium compounds with three different DNA sequences (D1, D2 and D3). The relative binding affinities of these ruthenium compounds towards dsDNA was determined to be: [Ru(phen)2(dppz)]2+ . [Ru(phen)2(dpqMe2)]2+ > [Ru(phen)2(dpqC)]2+ > [Ru(phen)2(dpq)]2+ >[Ru(phen)2(pda)]2+ > [Ru(phen)3]2+. This order was in good agreement with that obtained from DNA melting temperature experiments. Competition experiments ...


Management Control Systems In Research And Development Organisations: A Multiple Case Study In Indonesia, Parulian Silaen Jan 2006

Management Control Systems In Research And Development Organisations: A Multiple Case Study In Indonesia, Parulian Silaen

University of Wollongong Thesis Collection 1954-2016

Research and Development organisations deal with different environments, purposes, goals, and employees characteristics compared to non-Research and Development organisations. Research and Development (R&D) activity is a learning process that makes the R&D units deal with relatively uncertain conditions in conducting their tasks. The R&D activity is a non-repetitive task with a purpose to contribute new knowledge whether or not it has specific commercial objectives. Such a situation makes the goals relatively difficult to measure quantitatively and monetarily. This thesis is built on the thrust of those characteristics of R&D organisations and uses a descriptive case study research strategy to conduct an investigation into how management control systems are applied in public sector R&D organisations in Indonesia and why such practices are chosen. This thesis develops a framework that consists of four core elements of management control systems that need to be considered in setting the control function. The framework is used to explain how and why such practice was implemented. This thesis also involves the historical background of Indonesia from its colonial past to the present. The study has no intention to generalise its finding, rather it hopes to make a contribution to the body of knowledge and practice, with its consideration of the four core elements involved in setting management control systems. The four core control elements are Desired Ends, Actors, Control Implementation, and Control Tools. The Desired Ends consists of two sub-elements namely Yardstick and Direction. The Actors consists of five sub-elements; Behavioural, Motivational, Domination, Power, and Decision Space. The Control Implementation contains two sub-elements; Control Types and Timing, in which the Control Types consists of Formal and Informal types, and Timing of implementation contains three stages as Input, Process and Output. The practice of management control systems in Indonesia was found to be an archaic and centralised system. Centralisation of control was found to be placed in the central government offices in Jakarta. Such practice may be influenced ...


Human Aspects Of Quality Management In Developing Countries: A Case Study And Model Development For Thai Manufacturing Smes, Panu Buranajarukorn Jan 2006

Human Aspects Of Quality Management In Developing Countries: A Case Study And Model Development For Thai Manufacturing Smes, Panu Buranajarukorn

University of Wollongong Thesis Collection 1954-2016

Thai manufacturing SMEs have played a major role in increasing the Thai GDP and improving international competitiveness. However, there have been many problems inside organisations that have created obstacles to improving performance in both domestic and international markets. Thailand has entered into FTAs with several international trading groups, and has thus been confronted by fierce overseas competitors. However, Thai manufacturing SMEs have lacked investment in modern technology and management techniques. There appears to be a need for Quality Management (QM) that benefits from well-managed Human Factors (HFs). Over the past decade, Total Quality Management (TQM) has been used by many ...