Digital Commons Network^™

Change Management: Antecedents And Consequences In Casino Crm, Sudhir H. Kale

UNLV Gaming Research & Review Journal

Customer Relationship Management (CRM) continues to attract increasing attention within the casino industry. While the vital role of change management in making CRM projects successful has been acknowledged for quite some time, there is little in extant literature to explain the nature and conduct of change management in the CRM context. This article posits that relevant change management is a prerequisite for successful implementation of a casino's CRM. Change management involves five key initiatives: selling change internally, creating an appropriate infrastructure for change management, CRM-relevant training, a reconfiguration of the organization structure and performance assessment measures, and recasting existing incentive …

Electronic Documentation In Residential Aged Care Facilities – A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin Garrety

Dr Ping Yu

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

A Model And Test Of Individual And Organization Factors Influencing Individual Adaptation To Change, Jane D. Parent, Cheryl C. Sullivan, Christina Hardway, D. Anthony Butterfield

Organization Management Journal

This study analyzed the antecedents and outcomes of individual adaptation to a changing work environment. We developed and tested a model of both individual factors and organizational factors affecting individual responses to change. We hypothesized that individuals reporting higher levels of the antecedent variables would also report higher levels of adaptability. We also hypothesized better adaptors would perceive better work outcomes. The model was tested in a field study of 169 participants across four different organizations experiencing varying changes. Results indicated participation, role clarity, and optimism were positively related to adaptability. Further, we found that better adaptors were more satisfied …

Principals' Concerns Regarding The Implementation Of Change, Theresa Diana Pelfrey

Doctoral Dissertations

The purpose of this study was to investigate the Stages of Concern (SoC) that school principals have toward change and then report participants' behavior relevant to their Level of Use (LoU) of an innovation. An understanding of principals' concerns regarding change suggested a variety of factors that impede educational leaders' implementation of innovations and change within the school environment.

The researcher studied principals' perspectives regarding change implementation in the course of their daily administrative activities. Although many principals are aware and knowledgeable of the current standards for school leadership, difficulties arise when innovations and change are implemented. This study was …

Change Management: The People Dimension, Gary Pan

Research Collection School Of Accountancy

Many accounting professionals believe it is important to raise productivity in the accounting sector. A recent survey conducted by the Institute of Management Accountants (2011), however, highlighted that raising productivity, while a very important topic, can be a daunting challenge. Therefore, the urgent issue facing the accounting sector is to address the critical concern of how accounting professionals can be more productive?

Employee Readiness For Change Through The Lens Of The Cultural Self-Representation Theory, Ma. Regina Hechanova, Emerald Jay D. Ilac, Sarah Ellorenco

Psychology Department Faculty Publications

Change is imperative in organizations. One fundamental tool in instigating innovation is change management. Employee engagement is seen as a primary ingredient in successfully triggering readiness to change. However, beyond change management, culture is important in influencing employee engagement and readiness to change. Research suggests that Filipino employees, who generally possess a collectivist cultural orientation, are more motivated when working in groups. Therefore, good working relations are important in eliciting engagement among them. This study hypothesizes that both change management and samahan (a Filipino concept on quality of relationships) is mediated by engagement, which brings about readiness for change. Furthermore, …

Electronic Documentation In Residential Aged Care Facilities – A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin Garrety

Karin Garrety

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

Exploring Relationship Awareness In Organizational Change Using The Strength Deployment Inventory, Angie Burwell Kerr

Theses and Dissertations

Most planned approaches to organizational change specify a set of steps intended to apply to most change efforts, without recognizing contextual factors impacting the approach or the individual changes required to achieve organizational results. The purpose of this study was to determine if increasing personal awareness of self and others through the Strength Deployment Inventory may affect planned change actions, as well as individual thinking and beliefs about change. The study contributes to a greater understanding of a relationship-centered change model. The case study was conducted in the Organizational Effectiveness department of an insurance corporation. Differences in wants and needs …