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Examining The Relationships Between Employee Engagement, Job Satisfaction, Job Burnout, And Turnover Intention Of Student Services Employees In Higher Education, Susan Grove

Human Resource Development Theses and Dissertations

The purpose of this study was to examine the relationships between engagement, job satisfaction, job burnout, and turnover intention as provided by higher education student services employees. This study addressed the gap in the literature: the lack of information regarding the experiences, attitudes, and perceptions of student services employees and examined the relationships among employee engagement, job satisfaction, job burnout, turnover intention by analyzing the responses received from members of the electronically mailed (e-mail) survey that contains a combination of three main survey instruments to review employee engagement, job burnout, job satisfaction, and turnover intention.

Six research hypotheses for the …

Cases Of Contingent Stem Faculty Who Practice Critical Pedagogies With/In The Neoliberal University, Jeffrey Michael Kenney

All Dissertations

An increasingly neoliberal university means diminishing resources and labor security for those located in the lowest echelon, particularly those engaged in critical/radical/activist projects. The purpose of this study was to generate knowledge in an effort to sustain and advance critical pedagogical practices in college teaching. This study focused principally on the knowledge and insights of contingent STEM faculty who practice critical pedagogies in the neoliberal conditions of public universities. Utilizing critical and pragmatic perspectives, I explored both the ingenuity and practicality of the participants’ praxis as well as examined the structural machinations of neoliberal capitalism within their teaching and learning …

Undergraduate Students’ Perceptions Of Their International Teaching Assistants (Itas) And Perceptions Of Themselves In A Course(S) Instructed By An Ita, Nadia Hanayeen

Graduate Theses and Dissertations

The University of Arkansas is a large, diverse public university. International teaching assistants (ITAs) represent 20% of the total graduate teaching assistants at the University of Arkansas. In the Fall semester of 2015, the University of Arkansas ranked 9th among U.S. universities based on the number of ITAs instructing undergraduate classes. Combining quantitative and qualitative data collection and analysis methods, this study investigated domestic undergraduate students’ perceptions of their ITAs and of themselves in courses instructed by ITAs. The descriptive quantitative findings showed that the two most significant challenges facing ITAs are American students’ perceptions of their pedagogical skills and …

Mindset, Mentor, And Money: How Each Influences College Success, Malachi Nichols

Graduate Theses and Dissertations

Across society, the consistent influx of students enrolling in higher education institutions without a comparable increase in degree attainment has produced a heightened awareness and a desire to identify the factors related to influencing college success. This dissertation aims to develop a greater understanding of three potentially relevant factors and their respective influences in facilitating college success at the University of Arkansas. First, I evaluate the Student Talent Enrichment Program (STEP) Grant program, designed to fulfill low-income first-year students’ financial needs and encourage their persistence on to their second year of college. Second, I study the effectiveness of the BounceBack …

The Perceptions Of Saudi Arabia Higher Educational Leaders On Servant Leadership: The Use Of Authority And Power, Areej Abdullah Shafai

Doctoral Dissertations

With the rapid changes occurring in Saudi Arabia toward achieving Saudi’s 2030 vision, more opportunities and developments will emerge in education and leadership, as one of the main orientations of the vision. The Ministry of Higher Education in Saudi Arabia seeks to raise the quality of higher education and its features to provide outputs that contribute to serving the community and economic development. Responding to the requirements of the labor market, the Ministry of Higher Education is seeking to make higher education in Saudi Arabia competitive with higher education systems in other developed countries. Thus, improving leadership in higher education …

Effects Of Lmx And External Environmental Factors On Creativity Among Faculty In Higher Education, Timothy Allen Dupont

All Dissertations

Recent articles in the news clearly indicate that changes are occurring in American higher education requiring universities to rely on faculty who can initiate change through creativity and innovation (Zhou & George, 2001). Creativity is generally defined as the generation of products or ideas that are both novel and appropriate (Hennessey & Amabile, 2010). Institutional theory, leader-member exchange theory (LMX), and the componential theory of creativity provide the theoretical framework for this study. This study explores the effects of faculty perceptions of external environmental pressures in higher education on faculty perceptions of their creativity. This study also examines: (a) the …

An Analysis Of African-American Faculty Experiences During The Tenure Process, Katrina M. Hubbard

Dissertations

Abstract

How faculty allocate their time among research, teaching, and service, and the perceived quality of that work determines whether faculty obtain tenure or are released from the university (Bellas & Toutkoushian, 1999; Link, Swann, & Bozeman, 2008; Price & Cotten, 2006). Prior research indicated that African-American faculty comprised 4.5% of the faculty at high-activity research institutions and 3.5% of faculty at very-high-activity research institutions (The Chronicle of Higher Education Almanac 2016-2017, 2016).

The purpose of this study was to 1) document African-American faculty experiences during their tenure probationary period at PWI research institutions; 2) compare faculty experiences during the …

Motivation To Lead: College Students' Perceptions Of Their Roles As Leaders On Campus, Jacob M. Gross

College of Education Theses and Dissertations

Student leadership in college has long been studied from the perspective of the university, and more specifically, how the university supports its student leaders in hopes of enhancing institutional reputation. With this in mind, there is little attention given to the micro-level experience of college student leaders. As such, researchers are called to shift the rhetoric on student leadership away from an institutionally-driven conceptualization to a more student-focused discourse. The central aim of this study was to gather student leader perceptions of their roles as campus leaders and construct meaning behind those perceptions. This qualitative research study examined the phenomenology …

Advancing Faculty Adoption Of Open Educational Resources In Higher Education: A Delphi Study, Stephanie Brasley

Dissertations

Purpose: The purpose of this Delphi study was to identify and describe the perceptions of open educational resources (OER) higher education experts regarding the activities needed at colleges and universities in the United States in order to advance faculty adoption of OER over the next 10 years. Also, this study examined those activities that were most important and had the greatest likelihood of being implemented.

Methodology: The researcher utilized a mixed-methods Delphi study technique to identify and describe activities to advance faculty adoption of OER. The target population for the study consisted of a group of OER higher education faculty …

A Mixed-Methods Study Investigating The Relationship Between Minority Student Perceptions Of The Climate And Culture Of Their Institution And The Climate And Culture Of Higher Education, Melodie Carr-Winston

Dissertations

The researcher conducted a mixed-methods study at a private, Midwestern, Predominantly White institution in order to determine the relationship between minority student perceptions of higher education and minority student perceptions of their institution. The goal of the study was to determine whether minority student perceptions of the climate and culture of their institution influenced their perception of higher education as a whole. Another objective was to determine whether minority student perceptions connected to minority student retention. To determine the relationship, the researcher surveyed 20 undergraduate, African American students and conducted one-onone interviews with three of the students between the fall …

A Case Study On The Experiences Of Black Men Participating In An African-American Male Initiative At A Post-Secondary Institution, Michael A. Gibson

Dissertations

In the United States, African-American men are dominant in the entertainment industry mainly in sports and music. However, their success in entertainment does not translate to education. Many Black men grow up not having a positive experience in education, thus they do not see its value. However, many see the value in striving after a false sense of masculinity comprised of sex, drugs, money, and crime. This research was conducted to see how effective Black male mentorship through an African-American Male Initiative could be for Black males in a post-secondary institution in providing the positive experience in education that they …

Differences In The Dual Credit Experience Between High School And Institutions Of Higher Education, Micheala A. Steinmetz-Benton

Dissertations

Dual credit courses are college-level courses offered to high school students which are accepted for both high school and college credit (Hughes, 2016). Dual credit positively impacts students by reducing the time to complete a degree, enhancing the high school curriculum, increasing college accessibility, and lessening educational financial burdens (Hughes, 2016). The intention of this study was to survey adjunct instructors who have taught in both high school and college environments to determine their opinions of differences that exist between secondary and postsecondary dual credit experiences. College administrators were also interviewed to obtain insight into any variability of dual credit …

An Evaluation Of The Criteria Used To Assess Title Ix Responsible Employee Training Programs At Large, Four Year Primarily Residential Institutions, Catherine Hopkins

Graduate Theses and Dissertations

The purposes of this study were to: (a) discover the intended objectives that selected institutions of higher education had for their “responsible employee” training programs and (b) identify what data were collected to determine if the “responsible employee” training programs were meeting those objectives. I surveyed the Title IX Coordinators at 144 primarily residential and highly residential institutions using a 20 question electronic survey. The top four reported training objectives were that the responsible employee learn how to: appropriately respond to a student; understand their legal duty to report; cite the information that students must be informed about; and know …

Assessing A Peer Mentor Program In An Honors College Of Agriculture, Isabel Whitehead

Graduate Theses and Dissertations

The purpose of the study was to assess mentees’ experiences in a peer mentor program in an honors college of agriculture and to determine which factors impact mentees’ ability to relate to their peer mentor based on the theory of homophily and interpersonal attraction. Colleges of agriculture are encouraged to examine which determinants impact students’ decisions to enter agri-science programs, what draws students to postsecondary agricultural programs, and to try recruiting underserved individuals into higher education to fulfill open employment opportunities for diverse, skilled, and globally competent individuals (Goeker, et al., 2015; Stripling & Ricketts, 2017). Peer mentoring is often …

Introducing The Academic Discipline Of Agricultural Communications To The United Kingdom: A Needs Analysis, Sara Kathryn Maples

Graduate Theses and Dissertations

There is a current need to identify and describe opinions of prospective employers and current agricultural students about the prospects of developing an agricultural communications academic discipline in the U.K. An understanding of the competencies employers would expect of agricultural communications graduates, as well as an understanding of what students would expect to learn, would form the conceptualization and development of the discipline in the U.K. A total of 22 agricultural communications professionals and 67 agricultural students from across the United Kingdom completed the survey. Collected data showed agricultural students and agricultural communications professionals answers overall were not statistically different. …

Effects Of College-Themed Media On First-Year Student Expectations, Micheal John Clinton Jr.

Electronic Theses and Dissertations

Common expectations of incoming undergraduates have been identified, however, the influences on these expectations are varied and include input from high school, familial pressures, and the media. Incoming students consume messages regarding what college is like from these various sources, yet the specific impact of narrative media has yet to be investigated. Utilizing interviews of college students following their first full-time academic year, this study accomplishes two tasks. First, the types of expectations students have of four common assumptions of college congruent with previous research are identified. Then, the influences of narrative media are investigated and analyzed. The analysis of …

We Are One: A Phenomenological Study Of The Self-Perceived Experiences Of Black Students In The National Pan-Hellenic Council At A Predominately White Institution And Historically Black University In The Southeast, Loryn M. Taylor-Johnson

LSU Master's Theses

For the purpose of this study, the researcher examined the self-perceived experiences for Black students in the National Pan-Hellenic Council on the campus of at a Predominately White Institution (PWI) and a Historically College/Black University (HBCU) in the Southeast, specifically examining the support provided by Student Affairs professionals. After examining current literature, the researcher sought to understand students’ perception of support offered by Student Affairs professionals in Greek Life Offices.

A Case Study Exploration Of Internships In Undergraduate Business Education, Kawana W. Johnson

USF Tampa Graduate Theses and Dissertations

A single case study was used to examine internships at an (AACSB) accredited business school located at a Research 1 university in the southeastern United States. Internships are the dominant form of experiential learning used within the college under study and the “preferred method of business schools worldwide to give students practical experience and help them transition to the real world” (Kosnik, Tingle, Blanton, 2013, p. 616). The Grant University College of Business, pseudonym selected for this case, supports an internship and career services office that oversees nine internship courses representing six departments within the college. At minimum, each department …

Shifting Directions: Conceiving, Implementing, And Navigating The Inherent Complexities Of Student Recruitment Customer/Constituent Relationship Management (Crm) Systems Within Higher Education, Colin Couchman

The Dissertation in Practice at Western University

A Constituent (often and typically referenced as Customer) Relationship Management (CRM) system is utilized within organizations whose focus is on customer development and service. A CRM is both an organizational approach involving significant human and system processes, as well as a technological intervention. Typically, CRMs have been implemented within commercial enterprises, specifically those operations with direct contact with customers or consumers, possibly as end–users of products, or even middle–sales operators such as wholesalers and governmental agencies. Over the past number of decades, higher education institutions in Canada have developed strategic and tactical plans to more fully respond to the changing …

Career Decision-Making Of Higher Education Professionals Of Philippine Descent: The Untold Stories Of An Asian Pacific Islander Community, Grace Abenoja Bagunu

Dissertations

Using a critical race theory (CRT) framework and a narrative and phenomenological methodology, this study explored the career decision-making of professionals of Philippine descent along the higher education career pipeline in the United States. The stories of these professionals create a counter-narrative to the stereotypes of Asian and Pacific Islanders (APIs) in higher education. The career pipeline in higher education has remained relatively homogeneous, especially at executive levels of administration. Statistics show that APIs make up less than 1% of all college presidents, of that 1%, less than a handful identify as Filipinx.

This statistic alone does not completely tell …

African-Born Black Women Faculty: Their Lived Experience, Challenges, And Perceived Barriers To Success And Progress In U. S. Higher Education, Kieran C. Nduagbo

Seton Hall University Dissertations and Theses (ETDs)

This dissertation study explored the lived experiences, challenges, and perceived barriers to progress and success encountered by African-born Black women faculty in U.S. higher education. It is imperative to contextualize the experiences of this study’s participants to gain an understanding of where their individual narratives fit within the broader landscape of diversity, multiculturalism, and inclusiveness in American colleges and universities. The focus of this study was to give a voice to the multiple dimensions of African-born black women faculty experiences in the U.S. institutions of higher learning, bringing to light how gender, race, and ethnicity inform their experiences. This study …

The Use Of Campus Based Restorative Justice Practices To Address Incidents Of Bias: Facilitators’ Experiences, Desiree Anderson

University of New Orleans Theses and Dissertations

Student conduct plays an integral role in the functioning of an institution and the moral development of students. As multiple models of student conduct exist, such as the Model Student Conduct Code or a Restorative Justice Approach, it is critical to have an understanding of the various structures and how to choose the most effective structure for addressing the diversifying needs of the campus community. Most college and university campuses use the Model Student Conduct Code (Dannells, 1997) which tends to place a heavy emphasis on authority and is more legalistic which creates an “adversarial environment” (Lowery & Dannells, 2004) …

Reshaping What Emerges: Empowering Student Employees To Be Authentic, Amber Williams

M.A. in Higher Education Leadership: Action Research Projects

The purpose of my study was to understand who my students are authentically and discover what keeps them from being authentic within the workplace. I focused on culturally minoritized students in the context of professional expectations and intersecting identities. The research questions that guided my study are: How do I help students be authentic in their role as culturally minoritized employees at a multicultural center? What does authenticity look like for the students I work with, and where do they find it most difficult to express their most authentic selves within the United Front Multicultural Center? What interventions and/or practices …

Foster Youth Access To Higher Education, Raul Enciso

M.A. in Leadership Studies: Capstone Project Papers

This exploratory qualitative research paper aims to discover how foster youth are able or unable to access to higher education while enrolled in high school. This paper intends to highlight and explore reasons as to why there is a huge gap from high school to college. It will also serve as a foundation that policy makers may refer to when thinking of coming up with new programming to support foster youth in regards to their education. This research paper will examine different factors that led or misled foster youth from obtaining an post-secondary education. This paper is guided by the …

Looking At Innovation Dialogically: Teaching Communication And (Social) Change In The Innovation Engineering Program At The University Of Maine, Mark J. Congdon Jr.

Electronic Theses and Dissertations

Higher education institutions face two concurrent demands: preparing students for the job-market, while also developing informed and engaged citizens (Frey & Palmer, 2014; Gould, 2003). How universities reconcile these demands varies. The Innovation Engineering program (IE) at the University of Maine strives to both, “change the world by enabling innovation” (concern for social issues) and educate entrepreneurs (students) whose innovations reach markets quicker and at a decreased risk (capitalist orientation) (Hall, 2013; Kelly, 2014). The program uses a systems approach to innovation by teaching tools and methods for creating, communicating, and commercializing meaningfully unique ideas. Processes and contexts are important …

Building Community Among Distance Learning Graduate Students​, Erin Meyer

Leadership Education Capstones

No abstract provided.

Diversity "Versus" Quality: How Public Liberal Arts Universities Manage Pressures To Increase Ranking, Selectivity, Access, And Diversity, Hersheda Patel

Sociology Theses

The higher education system is strongly influenced by perceptions of university prestige (selectivity) and rankings. However, increasing selectivity has an adverse impact on university racial and economic diversity. Despite this negative impact, universities succumb to isomorphic pressures, mimicking the methods of higher ranking universities by attempting to increase the selectivity of incoming cohorts. This study aimed to establish the presence and function of isomorphic pressures on Council of Public Liberal Art Colleges (COPLAC) member universities and the extent to which those pressures impact selectivity and diversity, in comparison to state flagships, over time using longitudinal IPEDS data and original survey …

Investigation Of Gender Bias Among Students And Faculty At A Small, Private Stem College, Olivia Katherine Ottone

Graduate Theses - Engineering Management

Current research on gender bias in STEM education indicates that non-male students are more likely to experience unfavorable gendered biases from their peers and faculty than male students. Much of this research primarily focuses on large, research institutions or data from national surveys. The intent of this research is to study gender bias, the perception of it among students, and its manifestations among students and faculty, in the context of a small, private STEM college. Additionally, this study examines possible strategies to minimize students’ experiences with gender bias. Research was conducted at Rose-Hulman Institute of Technology (RHIT) during the 2017-2018 …

Fourth Wave Student Development: Constructing Student Affairs-Driven Spaces That Deliver Knowledge And Tools For Effecting Social Change, Peter Burress

Theses and Dissertations

The following thesis explores how historical patterns of discrimination continue to pervade colleges and universities in ways that reinforce social inequity, lifting up work being done in divisions of student affairs as an opportunity to disrupt these patterns. After introducing a brief history of structural inequities in higher education, I turn to student affairs’ growing emphasis on programs that promote equity and social justice. I argue that because student affairs is positioned within colleges and universities, yet separate from some hierarchical power structures typical of academic affairs, it is uniquely able to provide co-curricular educational opportunities that convey the importance …

Exploring Organizational Culture In College Athletics: Comparing The Athletic Director And Employee Perceptions Of Present And Preferred Cultures, Ryan Heil

All Dissertations

Using a mixed methods research design, this study compared the athletic director’s perceptions of the present and preferred organizational cultures with the perceptions of the athletic department employees at Big State University. As the pace of change has accelerated in athletic departments, it has become more important for members of these organizations to develop a shared understanding of their present culture as well as the type of cultural attributes that they believe will help them become more successful in the future. This study used the Competing Values Framework as a theoretical construct and the OCAI survey to gather quantitative data. …