Digital Commons Network^™

Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson

Antioch University Dissertations & Theses

In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers’ work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the …

What Is Innovative To Public Libraries In The United States? A Perspective Of Library Administrators For Classifying Innovations, Devendra Potnis, Joseph Winberry, Bonnie Finn, Courtney Hunt

School of Information Sciences -- Faculty Publications and Other Works

Innovations are critical for public libraries but rarely any primary research studies the scope and interpretation of the term “innovation” by public libraries. Also, few of the existing innovation typologies are based on data collected from public libraries. This study fills in the gap by eliciting 80 innovations reported by the administrators of 108, award-winning public libraries in the United States, and proposes the first organic classification of innovations for public libraries, with the following four types of innovations: Program (access-oriented/use- oriented), Process (efficiency-driven/effectiveness-driven), Partnership (internal/external), and Technology (web-based technologies/assistive technologies/artificial intelligence). Findings can advance the state of innovations in …

A Case Study Exploring Effective Leadership In Technology Integration In Three Southeastern U.S. Elementary Schools, Lauren Woodward

Doctoral Dissertations and Projects

The purpose of this qualitative multiple case study was to explore the characteristics of effective leadership in technology integration for school leaders and staff members in three southeastern, U.S. elementary schools. The theoretical framework that guided this study was based on Spillane’s (2005) distributed leadership model and Kouzes and Posner’s (2012) model of transformational leadership. These theories provided an understanding of leadership practices and characteristics that fostered an environment, which successfully supported the process of technology integration. The rationale for the study was that there is a gap in the literature that addresses effective leadership and practices for technology integration. …

Chimera In The Library: A Journey Through The Cultures Of It, Libraries, & Library It, Stephanie Walker

Librarian Publications

No abstract provided.

Designing Without Privacy, Ari Ezra Waldman

Articles & Chapters

In Privacy on the Ground, the law and information scholars Kenneth Bamberger and Deirdre Mulligan showed that empowered chief privacy officers (CPOs) are pushing their companies to take consumer privacy seriously, integrating privacy into the designs of new technologies. But their work was just the beginning of a larger research agenda. CPOs may set policies at the top, but they alone cannot embed robust privacy norms into the corporate ethos, practice, and routine. As such, if we want the mobile apps, websites, robots, and smart devices we use to respect our privacy, we need to institutionalize privacy throughout the corporations …

Creating A Virtuous Circle Of Student Engagement With The Tech Corner, Brian R. Shuck, Susan B. Wainscott, Jennifer Church-Duran, Darcy C. Del Bosque

Library Faculty Publications

While many academic libraries have followed the public library lead in developing maker-spaces, not all libraries have the money or space to dedicate to such large-scale operations. This case study explores a different approach to engaging users with new technology and investigates how to support their creativity without a costly investment in space and staffing. It demonstrates not only how students can be provided a virtual space to explore technology equipment, but also how their opinions can be leveraged for growing the collection and creating training materials.

Leveraging Academic Partnerships To Improve Logistics At Nonprofit Organizations, Andrew S. Manikas, James R. Kroes, Thomas F. Gattiker

IT and Supply Chain Management Faculty Publications and Presentations

This article presents the results of a partnership between a nonprofit organization and a team of academic researchers that developed a low-cost spreadsheet-based tool that allows organizations to effectively schedule vehicle operations. Specifically, the tool (1) handles the real-world constraints present in moderately complex logistics environments; and (2) uses general computing hardware and software that is already deployed in most organizations, thereby rendering the solution radically low cost (effectively free). We deployed this tool to a humanitarian organization, the Idaho Foodbank, which realized a substantial improvement in its fleet efficiency and a corresponding reduction in route-planning time. The methodology used …

How Computer Automation Affects Occupations: Technology, Jobs, And Skills, James Bessen

Faculty Scholarship

This paper investigates basic relationships between technology and occupations. Building a general occupational model, I look at detailed occupations since 1980 to explore whether computers are related to job losses or other sources of wage inequality. Occupations that use computers grow faster, not slower. This is true even for highly routine and mid-wage occupations. Estimates reject computers as a source of significant net technological unemployment or job polarization. But computerized occupations substitute for other occupations, shifting employment and requiring new skills. Because new skills are costly to learn, computer use is associated with substantially greater within-occupation wage inequality.

Patient-Centered Care Process Enabled By Integrative Social Media Platform In An Outpatient Setting, Inkyoung Hur

FIU Electronic Theses and Dissertations

As an effort to guide patients toward being more informed and more involved as healthcare decision makers in the clinical processes, health care organizations have adopted a new technology referred to as an integrative social media platform (ISMP). This ISMP combines features of mobile technology and those of social media technology, integrating healthcare systems in order to support a more patient-centered healthcare process. However, users, both physicians and patients, have showed varied usages of ISMP, as a results, have shown mixed results of ISMP. To provide a better understanding of the use of ISMP, especially the interaction between patients and …

The Evolution Of A Stakeholder Model For Dit As It Enters A Merger Of Three Institutes Of Technology In Terms Of Policy Definition And Control Of Implementation, Deborah Brennan

System and Institutional Design and Transformation

As the Dublin Institute of Technology (DIT) prepares to amalgamate with the Institute of Technology Blanchardstown (ITB) and Institute of Technology Tallaght (ITT) in advance of becoming a technical university, we present a comparison of stakeholder research from 2008 and 2016, questioning how DIT might become better able to respond to the radically changing environment it faces. Using the McNay Model and Fourth Generation Evaluation, we consider the views of two groups of DIT stakeholders on the best model for change. In both years, it was felt that the entrepreneurial university model from the USA was unlikely to be successful, …

The Corporation As Courthouse, Rory Van Loo

Faculty Scholarship

Despite the considerable attention paid to mandatory arbitration, few consumer disputes ever reach arbitration. By contrast, institutions such as Apple’s customer service department handle hundreds of millions of disputes annually. This Article argues that understanding businesses’ internal dispute processes is crucial to diagnosing consumers’ procedural needs. Moreover, businesses’ internal processes interact with a larger system of private actors. These actors include ratings websites that mete out reputational sanctions. The system also includes other corporations linked to the transaction, such as when American Express adjudicates a contested sale between a shopper and Home Depot. This vast private order offers promise to …

Guest Editorial: Information Technology-Enabled Supply Chain Management, Samuel Fosso Wamba, Shahriar Akter, Tim Coltman, Eric W. T Ngai

Faculty of Business - Papers (Archive)

It is widely accepted that advances in information technology (IT) will generate new opportunities when suppliers, business partners and customers work together to co-create and co-produce value. However, results from prior studies show that the mere possession of IT is unlikely to generate business value. Rather, IT creates value when information - frequently produced by IT infrastructure - is used to support complementary organizational and human resources. Still, the hypothesis that greater investment in IT will generate business value requires caution. The focus of this special issue is to extend our understanding of how firms in a supply chain create …

Determinants Of Information Technology Expenditure: A Contingent Model, Kathy Ning Shen, Mohamed Khalifa, Valerie J. Lindsay

University of Wollongong in Dubai - Papers

In this article, we propose and test a model to explain the determinants of an organization's IT budget. The research model extends prior research by providing a strong theoretical underpinning for the driving forces of IT budget, incorporating both dynamic and static contingencies internal to the organization, as well as from the external environment. We find that these contingencies are positively related to the IT budget decision. Our findings also demonstrate a moderating, as well as direct, effect of the industry strategic role of IT, contributing to previous research, which identifies only a direct effect. Drawing on a comprehensive database …

Exploring A Sociomaterial Perspective On Technology In Virtual Human Resource Development, Mary Helen Fagan

Management Faculty Publications and Presentations

The Problem

The Solution

Coproduction Or Cohabitation: Are Anonymous Online Comments On Newspaper Websites Shaping News Content?, Carolyn E. Nielsen

Journalism Faculty Publications

The technology that allows readers to post anonymous online comments on newspaper websites gives readers unprecedented opportunities to participate, but poses challenges to the journalistic value of transparency, practice of gatekeeping, and conception of expertise. This nationwide survey of 583 US journalists explores whether the technology has affected their work practices, workplaces, or news coverage. The study, grounded in social shaping of technology theories, finds that journalists are not opposed to sharing their web platforms with readers’ comments, but dislike user anonymity and ignore reader input. Despite the technological affordance that provides journalists a means to receive instant, global feedback …

Implementing Technology In The Justice Sector: A Canadian Perspective., J Bailey, Jacquelyn Burkell

FIMS Publications

Despite the many technological advances that could benefit the court system, the use of computers and network technology to facilitate court procedures is still in its infancy, and court procedures largely remain attached to paper documents and to the physical presence of the parties at all stages. More and more research is focusing on the use of technology to make the legal system more efficient and to reduce excessive legal costs and delays. The goal of this exploratory research project is to examine the experience of justice sector technology implementation from
the perspective of individuals involved first-hand in the implementation …

Pegasus, Poni And The Ipad: A Thirty Year Strategic Alliance Creates An Environment For Technical Innovation And Enhanced Academic Support At Southern Methodist University., Gillian M. Mccombs, Joe Gargiulo

Fondren Library Research

Southern Methodist University’s libraries and central IT staff have been working hand in hand for more than 30 years to provide high quality information technology tools in support of the University’s academic mission. The technology might change, the players might change, but the commitment of these two units goes above and beyond to serve University goals. Not intended to document every technological change on campus, this article focuses on the various stages in this fruitful relationship, and explores the organizational, cultural and environmental factors that have sustained this strategic alliance and fostered its growth over the years.

Millennials And The Adoption Of New Technologies In Libraries Through The Diffusion Of Innovations Process, Heidi Blackburn

Criss Library Faculty Publications

Purpose – Literature on the features of new technology in libraries of every type and size is readily available, but looking at the factors playing a part in the process (relative advantage, compatibility, complexity, trialability and observability) will bring an understanding of how Millennials integrate technology into libraries. This paper seeks to discuss some of the issues involved.

Design/methodology/approach – This research focuses on Millennials and their adoption of new technologies in libraries through the process of diffusion and the stages of adoption as outlined by Everett Rogers: communication through certain channels; over time; and among members of a social …

Managing Ict In Healthcare Organization: Culture, Challenges, And Issues Of Technology Adoption And Implementation, Nasriah Zakaria, Shafiz Yusof Mohd Affendi, Norhayati Zakaria

University of Wollongong in Dubai - Papers

The objective of this chapter is to illustrate a case study of a medical research institute in Malaysia in order to discuss issues pertaining to ICT adoption in healthcare organizations, in particular exploring the culture, challenges, and issues of ICT adoption among medical teams, patients, etc. In this chapter, we examine the question of 'What are the challenges of implementing ICT in healthcare organizations?' Some of the lessons learned from the case study were: ICT was successfully adopted and implemented based on several factors such as supportive organizational culture, competent IT workers, committed IT department and heavy investment on ICT …

Faculty Development In Instructional Technology: A Multiple Case Study, Robson Moura Marinho

Faculty Publications

Employing the descriptive multiple case study method, this qualitative study explores the experiences of ten faculty members involved in learning about technology at a Major Pubic University in the United States. Participants shed light on the learning process in instructional technology by sharing their personal experiences, perspectives, ideas and behaviors. This paper summarizes the results of the study, making comparisons with related literature, and then discussing its practical implications and recommendations for faculty development. The findings indicate the need of a more holistic approach to faculty development programs in instructional technology.

Long Distance Managerial Intervention In Overseas Conflicts: Helping Missionaries Reframe Conflict Along Multiple Dimensions, David R. Dunaetz

CGU Faculty Publications and Research

Effective ways of conflict management must be found for missionaries when no trusted mediator in the region is available. Home office management or leaders in other regions can intervene through context rich media, such as the telephone and video conferencing, to provide help. Intervention through context poor media, such as email, is much less likely to succeed. Effective managerial intervention involving interaction with each party can lead to reframing the conflict into an opportunity to cooperate and find mutually beneficial solutions. The manager can present information, ask questions, and help the parties see that resolution is possible by addressing key …

Resistance To It Change In The Aec Industry: An Individual Assessment Tool, Kirsten Davis, Anthony D. Songer

Construction Management Faculty Publications and Presentations

Numerous IT adoption studies within the AEC industry identify issues with individuals resisting IT changes. Current change models often only look at organizations and tasks and frequently neglect the individuals involved. The limitations in existing change models and the criticality of people issues in the successful implementation of change necessitates the investigation of individual resistance to IT change.

Change management theory and attitude-behavior connections provide a framework to study variables associated with impeding/promoting the use of technologies. Data collected from a 50-person sample of the AEC population allowed reductions of the attitudes, fears, and beliefs variables. Reducing the variables indicative …

Managing Stakeholders During It-Enabled Organizational Transformation: A Case Study Of E-Government In South Korea, Hyun Jeong Kim, Gary Pan, Shan Ling Pan

Research Collection School Of Accountancy

The implementation of e-government is a burgeoning phenomenon across the globe. It improves and enhances the infrastructures and services provided to the citizens. However, a review of the IS literature reveals that research on the implementation of e-government is rather limited, which could be due to the general misconception of the public sectors as rigid and risk-averse establishments. The shortage of studies on e-government’s implementation presents a knowledge gap that needs to be plugged. This gap is significantly amplified by the increasing number of e-government initiatives being implemented by governments in recent years. This paper describes and analyzes South Korea’s …

Enacting Technology In Networked Governance: Developmental Processes Of Cross-Agency Arrangements, Jane E. Fountain

National Center for Digital Government

This paper discusses the technology enactment framework, an analytical framework to guide exploration and examination of information-based change in governments.1 The original technology enactment framework is extended in this paper to delineate the distinctive roles played by key actors in technology enactment. I then examine institutional change in government by drawing from current initiatives in the U.S. federal government to build cross-agency relationships and systems. The U.S. government is one of the first central states to undertake not only back office integration within the government but also integration of systems and processes across agencies. For this reason its experience during …

Challenges To Organizational Change: Multi-Level Integrated Information Structures (Miis), Jane E. Fountain

National Center for Digital Government

From introduction: Governments are extraordinary information creators, users, and disseminators. I-government focuses attention on the flow and structuring of information within government (Mayer-Schoenberger and Lazer, this volume). Government actors engage in knowledge work, specifically, in the creation, sharing, and communication of information. They design and redesign processes by which information flows according to legislative mandate, organizational practice and public need. Recently, they have sought to rethink information flows in order to leverage benefits from information and communication technologies. When public sector actors seek to change these information flows at any appreciable level of complexity, they inevitably engage in complex organizational …

The Way It Really Happened: Competing Narratives In The Political Process Of Technological Change, Patrick M. Dawson, D. Buchanan

Faculty of Commerce - Papers (Archive)

Corporate narratives concerning technological change are often constructed around a linear series of events that show the organization in a positive light to internal and external observers. These narratives often sanitize the change process, and present data from which commentators can formulate neat linear prescriptions on how to implement new technology. In contrast, this paper draws on processual-contextual theoretical perspectives to argue that technological change is a more complex political process represented by multiple ongoing narratives which compete with each other for dominance as definitive change accounts. A central aim of this paper, therefore, is to demonstrate the analytical significance …

Is Necessity The Mother Of Innovation? The Adoption And Use Of Web Technologies Among Congressional Offices, Kevin M. Esterling, David M.J. Lazer, Michael Neblo

National Center for Digital Government

From first paragraph: Communication between legislator and constituents is fundamental to effective democratic representation, and devising the institutional means for citizen/legislator communication stands as one of the core and persistent problems in the practice of democracy. A legislator needs information about the preferences, ideals, norms, and beliefs of her constituents in order to do her job well. Similarly, citizens need information about the actions and decisions of their representative in order to maintain appropriate accountability. But as national problems become more complex, and as the political process grows more and more dominated by experts and organized groups, it is becoming …

E-Government Cross-Agency And Intergovernmental Initiatives Research Project: Web Survey Results, Jane E. Fountain, Robin Mckinnon, Eunyun Park

National Center for Digital Government

One of the central challenges of E-Government is organizational and institutional change. Professor Jane E. Fountain, the founder and Director of the National Center for Digital Government at the Kennedy School of Government, Harvard University, and her research team are currently continuing a practical research program on the development of crossagency collaboration and integration using information technologies. The project is designed to describe and explain critical success factors in successful E-Government cross-agency collaborative projects. The study should contribute significant management, economic and policy benefits as a result of better understanding how to structure conditions for success in cross-agency initiatives that …

A Case For Implementing An Electronic Document Managament System (Edms), Scott D. Seiler

Critical and Creative Thinking Capstones Collection

We live in a world where documentation and record keeping are considered not only necessary but also essential. This documentation produces and unprecedented amount of paperwork. Keeping track of this volume of paper is a task of monumental proportions. Faced with this task, I sought to sell the idea of an Electronic Document Management System (EDMS) to the senior staff of the governmental agency that employs me. Participation in the Creative Critical Thinking Program at the University of Massachusetts Boston, has afforded me the opportunity to formulate an implementation scheme to accomplish this. Included in my synthesis project are the …

Humanistic Redesign And Technological Politics In Organizations, R. Badham, Karin Garrety, Christina Kirsch

Faculty of Commerce - Papers (Archive)

The political nature of technology design and implementation is explicitly addressed in human centered projects to introduce technologies that support job enrichment, group autonomy and industrial democracy. Yet the political meaning of such projects does not simply manifest itself in pure form from the methods employed or the intentions of the humanistic actors but, rather, from the complex configuration of these and other factors present in the design and implementation context. This paper illustrates this theme in an analysis of a case study human centered project. It argues that an improved understanding of the configurational politics surrounding such projects is …