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The Impact Of Gender, Age And Education Related To Leadership Competencies Needed For Success As A Hotel General Manager, Bill Ryan, Pimtong Tavitiyaman, Naree Weerakit
The Impact Of Gender, Age And Education Related To Leadership Competencies Needed For Success As A Hotel General Manager, Bill Ryan, Pimtong Tavitiyaman, Naree Weerakit
International CHRIE Conference-Refereed Track
This study explored the leadership competencies necessary for hotel general managers. Exploratory factor analysis extracted six leadership competency components. The findings showed that team building and ethics, leadership skills, and communication skills were the most important leadership competencies. In contrast, flexibility and strategic orientation were the least important leadership competencies for hotel general managers. There were significant differences between leadership competencies necessary for success versus hotel general managers’ age and education. On the other hand, no significant differences were found between leadership competencies needed and hotel general managers’ gender.
Differences In Work And Family Stress Experienced By Managers And Hourly Employees In The Hotel Industry, John W. O'Neill, Kelly Davis
Differences In Work And Family Stress Experienced By Managers And Hourly Employees In The Hotel Industry, John W. O'Neill, Kelly Davis
International CHRIE Conference-Refereed Track
During economic downturns like the present one, hospitality industry employees are often asked to do more with less, and this situation creates stress among employees. Employee stress is becoming a significant issue in the hospitality industry, and it is costly for employers and employees alike. Stress results in overall declines in employee productivity, job performance, and customer service, and also results in increases in hostility, withdrawal, and costly turnover and health care costs. While there is agreement that addressing and reducing stress in the hospitality industry is both a noble goal and is capable of resulting in expense reductions for …