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Effective And Compassionate Communication Between Hospital Staff And Parents Of Children With Newly Diagnosed Cancer, Natalie Volz

Regis University Student Publications (comprehensive collection)

This study was conducted to determine the most effective and compassionate modes of communication for hospital staff at The Children's Hospital to use when conveying information to parents of children with cancer. Twelve parents whose children were four to twelve weeks post diagnosis were interviewed. Parents were asked a series of eleven open-ended questions addressing their experience with hospital staff's communication skills. Recurring themes resulting from the interviews include delivery of diagnosis, value of information, receptiveness to questions and availability of hospital staff. These themes reveal that parents value thorough and complete explanations of their child's diagnosis and treatment plans, …