Digital Commons Network^™

Identifying Temporal Patterns And Controlling Factors In Methane Ebullition At Sallie's Fen, A Temperate Peatland Site, Using Automated Chambers, Jordan Goodrich

Master's Theses and Capstones

Despite leading to a potentially significant positive climate feedback, the processes controlling wetland methane fluxes remain relatively poorly understood. Automated chambers were employed in a temperate peatland site to quantify the timing and magnitude of methane ebullition (bubbling), one of the three pathways for wetland methane flux. The resulting datasets offer high temporal coverage of both components of this flux pathway, allowing for the first analysis of ebullition variability on seasonal, synoptic and diel timescales. The seasonal peak in ebullition occurred in August, likely due to high methane production rates and low methane solubility, both driven by temperature. Synoptic scale …

An Analysis Of The Impact Of Service Quality On Satisfaction, Value, And Future Intentions Within Campus Recreation Using Performance-Based Measures, Matthew Ott

Master's Theses and Capstones

The problem of the study was to examine the relationships between service quality, customer satisfaction, value and future intentions within campus recreation using only the performance section of the Centre for Environmental and Recreation Management-Customer Service Quality (CERM-CSQ) instrument (Howat, Absher, Crilley, & Miline, 1996) and additional questions consistent with the results of a study conducted by Murray and Howat (2002). A total of 248 usable surveys were collected from student users of campus recreation services at a university in the Northeastern region of the United States.

Results of the study indicated that of the three service quality dimensions measured …

The Disneyization Of Service Work In Financial Organizations, Karen Schreiner

Master's Theses and Capstones

In recent years, financial companies have adopted "the Disney Way" in their approaches to customer service. Along with other organizations, financial companies place emphasis on the service they provide and are training associates to stage a "show" for their customers. Financial organizations increasingly look toward Disney as a model for customer "delight", and use Disney's methods of training to mold associates who are constantly smiling and friendly, use a company-written script, and "perform" as part of their job duties.

My study investigates the nature of performance-based customer service through a content analysis of bank teller employment advertisements and banking advertisements …

A Graduate Career Services Program For A Regional Business School: Facilitating The Career Growth And Development Of Mba Students, Brent Atwater

Master's Theses and Capstones

This paper creates a comprehensive Graduate Career Services program for Master of Business Administration (MBA) students at a regional business school in a public university, the University of North Carolina at Greensboro (UNCG). With a primary goal of facilitating MBA student career growth and development, the paper reviews the transformation of the global economy and the unique challenges facing MBA students under the new work social contract. After review of the changed social context, consideration is given to the specific psychosocial and career development needs of the MBA students enrolled in the day and evening programs at UNCG. Through assessment …