Digital Commons Network^™

Communication And Cultural Strategies Impacting Ukrainian Refugees And Others Involved, Kimberley Barker, David A. Victor, Christine R. Day

Global Advances in Business Communication

The Russian armed forces moved into Ukraine on February 24, 2022. Immediately and in the months following, millions of Ukrainians left their homes to seek a safe haven elsewhere. The dimensions of the Ukrainian refugee crisis are, in the words of Germany’s representative to the United Nations High Commission on Refugees (UNHCR) Katherina Lumpp, “unprecedented… the refugee movement we are now seeing in Ukraine is unique. It is currently the second largest refugee[1] situation in the world. No situation has developed this rapidly since the Second World War” (Bauer, 2022). As of October 2023, the UN Refugee Agency has …

Diversity And Inclusion In International Communications: Applications For Today’S Work World, Kimberley Barker Phd, Redhwan Al-Muntaser, Emily J. Boerman, Joshua Burd, Scott Burns, Stephanie Coleman, Christine R. Day, Ciara Grantham, Paul Katokwe, Heidi Philipsen-Meissner

Global Advances in Business Communication

Verna Myers (2016) advocated that “Diversity is being invited to the party, but inclusion is being asked to dance.” Cultural competence demands a strategic understanding of the importance of harnessing the power of diversity and inclusion in every action in organizations, communities, and nations throughout the world. Today’s work world cannot undervalue the importance of having diverse and inclusive representation in all areas of the organization, especially including international communication. By creating an environment that continually asks questions, values and embraces diversity - then collaborates and reconciles potential solutions to create positive outcomes - creates an inclusive environment in which …

Global Communication And Cross-Cultural Competence: Twenty-First Century Micro-Case Studies, Kimberley Barker, Christine R. Day, Deanna L. Day, Elizabeth R. Kujava, Juliette Otwori, Robert A. Ruscitto, Alex Smith, Tianjiao Xu

Global Advances in Business Communication

Sensitivity to diversity now demands a strategic understanding of the importance of cross-cultural communication competence in every action in organizations, communities, and nations throughout the world. This article contains seven micro-cases, each of which highlights a discussion of communication and cultural impact. The cases range from issues related to handshakes, communication with powerful people, collaborating in a divergent culture, unintended impact in meetings, and regional pronunciation differences. The cases include discussion questions, references for additional reading, and one unique feature: a “bumper sticker” summary. The article features a section on Approaching the Challenges. This discusses major communication and cultural theories, …

A Hierarchical Perspective Of Employees’ Knowledge Sharing Behaviors: A Two-Phase Study, Kuok Kei Law, Bertha Du-Babcock

Global Advances in Business Communication

This paper examines whether and how mid-level employees differ in their communication behaviors when sharing knowledge with targets from different hierarchical positions in an organization via a two-phase study design. The first phase of study involves semi-structured interviews with fifteen mid-level employees working in small- and medium-sized enterprises to explore how they behaved in different scenarios of knowledge sharing. Results showed that there are significant differences in their behaviors among different situations. A second-phase study was then conducted to statistically verify the effect of the three identified factors - efficiency concerns, compliance with social norms, and consideration of relationship – …

Yappari, As I Thought: Listener Talk In Japanese Communication, Haru Yamada

Global Advances in Business Communication

Listener Talk, typical of Japanese communication, places the listener at the center of interaction. Listener Talk differs from many western styles of communication where the onus of the explicit form of communication Victor (1992) calls the Direct Plan is on the speaker. Listener Talk finds its roots in the others-centered focus of Buddhist and Taoist traditions and the values the communicators place on silence and implicit talk.

Drawing on data from both intracultural and cross-cultural bank meetings, I bring to fore a strategy I examined in my book, Different Games, Different Rules (1997), and two additional strategies for Listener Talk …

A Postmodern International Business Communication Model In Three-Dimensions, Jane Thompson Johansen

Global Advances in Business Communication

Representational models of communication behavior have been created in the United States to describe specific communication problems since the early 1940’s when communication science was recognized as a separate social science. The three-dimensional model presented here describes the intricacies of 21st century international business communication. Its creation rests on three requirements demanded by current communication speed and technical communication capabilities. First, the model treats culture as a characteristic of communicators. Second, it discusses the dynamism or changes in communicators and the message itself. Third, it also describes the education of international communicators as they recontextualize their cultures to match each …