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Public Service Reform Through E-Government: A Case Study Of 'E-Tax' In Japan, Akemi T. Chatfield

Faculty of Informatics - Papers (Archive)

There is a growing interest in the debate over whether or not e-government has a transformational impact on government performance, governance, and public service, as we addressed this very issue at the 2007 ECEG. However, e-government research results on the transformational impact are mixed. This may be an apt reflection of either the early stages of e-government development or the newness of e-government research field or both. Our research goal as scholars of e-government must be to penetrate appearances to ascertain whatever lessons and meanings might lie beneath. This paper is an initial attempt toward achieving this goal. The main …