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Collateral Damage: Examining The Impact Of Maternal Incarceration On The Social, Emotional, Behavioral And Educational Functioning Of Children : Released Mothers' Perspectives, Roberta Treadway Gaston
Collateral Damage: Examining The Impact Of Maternal Incarceration On The Social, Emotional, Behavioral And Educational Functioning Of Children : Released Mothers' Perspectives, Roberta Treadway Gaston
ETD Archive
The United States Bureau of Justice Statistics reports that women continue to be incarcerated at record numbers. The majority of these women are mothers to children under the age of 18. Consequently more and more children are being negatively effected as a result of this forced separation from their mothers. The research on children with an incarcerated mother documents the adverse impact on the well-being of the children left behind. The children experience a range of difficulties including emotional and psychological difficulties, educational problems and behavioral difficulties. Children who have a mother in prison or jail have been labeled as …
The Influence Of Customer Relationship Management To Customer Satisfaction And Retention In Propery And Casualty Insurance, Brooke Ellen Lyttle
The Influence Of Customer Relationship Management To Customer Satisfaction And Retention In Propery And Casualty Insurance, Brooke Ellen Lyttle
ETD Archive
Customer relationship management (CRM) emerged in the 1990's, promising to revolutionize the business and customer dynamic. At present, CRM has yet to live up to its promise of individualized customer relationships with carefully targeted customers. In property and casualty insurance, customer and insurer relationships are important. It is more cost effective to retain current customers than to acquire new ones. This thesis explores the history of CRM and how its proper implementation can help identify areas of customer satisfaction and retention in the property and casualty insurance industry. Data were collected from a regional property and casualty insurer and analyzed …