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Workload And The Changing Health Care Environment, Denisse Neill Oct 2011

Workload And The Changing Health Care Environment, Denisse Neill

Administrative Issues Journal

Changes in the health care environment have impacted nursing workload, quality of care, and patient safety. Nurses perceive that the quality of their work has diminished. Traditional nursing workload measures do not guarantee efficiency and do not adequately capture the complexity of nursing workload. Studies have identified tasks associated with nursing work but not the perception of the nurse about the mental work required to meet the demands. Human factors research examines cognitive and perceptual abilities needed to perform tasks in a reasonable time without error. Researchers using a human factors framework have focused on mental processing to understand why …


Workload And The Changing Health Care Environment, Denisse Neill Oct 2011

Workload And The Changing Health Care Environment, Denisse Neill

Administrative Issues Journal

Changes in the health care environment have impacted nursing workload, quality of care, and patient safety. Nurses perceive that the quality of their work has diminished. Traditional nursing workload measures do not guarantee efficiency and do not adequately capture the complexity of nursing workload. Studies have identified tasks associated with nursing work but not the perception of the nurse about the mental work required to meet the demands. Human factors research examines cognitive and perceptual abilities needed to perform tasks in a reasonable time without error. Researchers using a human factors framework have focused on mental processing to understand why …