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Perceptions Of General Education Deans And Department Chairs Of Their Colleges As Learning Organizations, May Charmayne Mulligan

Dissertations

Higher education institutions are being pushed towards increased assessment practices because of rising costs, mass access, new delivery methods, and rising competition on the national and global scale. Academic deans and department heads are at the center of these assessment efforts, and assessment should guide changes within the organization for improvement. Learning organization theory provides a framework for creating an environment favorable to assessment and improvement. Six learning organization principles – learning, communication, measurement, problem-solving, structure, and vision – were used for this study.

An online questionnaire was used to capture the perceptions of deans and department heads as to …