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Call Centres: Where To Next?, Zeenobiyah Naadiyah Hannif, Pamela Mathews, Bernadine Cantrick-Brooks
Call Centres: Where To Next?, Zeenobiyah Naadiyah Hannif, Pamela Mathews, Bernadine Cantrick-Brooks
Faculty of Commerce - Papers (Archive)
Call centres, as a rapidly growing industry, have attracted research attention due to associated development, organisation and work practices. However, there is still much to be investigated, particularly given rapid developments in the industry which can already be seen through the evolution of call centres into contact centres providing both telephony and internet services to customers. As call centres continue to evolve there are various alternatives available to them in regards to strategy and structure. This paper considers the emergence of teleworking as an attractive option for specialist call centre staff, and briefly examines the implications for HRM, unions and …
Mapping Connections : Postcolonial, Feminist And Legal Theory, Ian Duncanson, Nan Seuffert
Mapping Connections : Postcolonial, Feminist And Legal Theory, Ian Duncanson, Nan Seuffert
Faculty of Law - Papers (Archive)
Introduction to special issue of collected papers from symposium 'Mapping Law at the Margins', Brisbane, December 2004 - covering operation of the law at the intersections of race, class and gender from colonial times to the present through the lens of postcolonial theory. This Special Issue of the Australian Feminist Law journal collects papers largely from the second Symposium 'Mapping Law at the Margins' Brisbane, December 2004, organized to make visible the operation of the law at the intersections of race, class and gender from colonial times to the present through the lenses of postcolonial theory. Practices of map drawing …