Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Business (16)
- Hospitality Administration and Management (11)
- Tourism and Travel (9)
- Arts and Humanities (5)
- Feminist, Gender, and Sexuality Studies (5)
-
- Lesbian, Gay, Bisexual, and Transgender Studies (3)
- Social and Behavioral Sciences (3)
- Food and Beverage Management (2)
- Medicine and Health Sciences (2)
- Business Administration, Management, and Operations (1)
- Diseases (1)
- Economics (1)
- Health and Medical Administration (1)
- Human Resources Management (1)
- Labor Economics (1)
- Public Affairs, Public Policy and Public Administration (1)
- Public Health (1)
- Quality Improvement (1)
- Recreation, Parks and Tourism Administration (1)
- Sports Management (1)
- Sports Studies (1)
- Keyword
-
- "service with a smile"; service economy; emotional labor; (1)
- COVID-19; pandemic; tourism; coastal tourism; marine tourism (1)
- COVID-19; restaurants (1)
- Continuing care retirement communities; CCRC; seniors (1)
- Diversity; hospitality management; tourism (1)
-
- Employee stress; hospitality industry; boundary sparring; (1)
- Gender; destination marketing (1)
- Gender; stereotyping; hospitality; leadership; management (1)
- Golf; alternative golf experiences (1)
- Hospitality; healthcare; patients (1)
- Hotels; hotel staff (1)
- LGBQIA+; travel; tourism (1)
- LGBT travelers; tourism (1)
- LGBTQ+; LGBT; travel (1)
- Olympics; Olympic Games; destination image (1)
- Smartphone apps; nutritional information; healthy eating (1)
- Sustainability; social sustainability (1)
- Tourist gaze; visual experiences; tourism; emotions (1)
- Travel (1)
Articles 1 - 19 of 19
Full-Text Articles in Entire DC Network
A Hospitality-Inspired Approach To Understanding Patient Experience, Maksim Godovykh, Abraham Pizam
A Hospitality-Inspired Approach To Understanding Patient Experience, Maksim Godovykh, Abraham Pizam
Rosen Research Review
Patient experience is the individual's perception of how a healthcare institution treats them on their journey through illness or injury. Research shows that patient-centered care not only improves the quality of healthcare services, but also the patient's wellbeing and health outcomes, and this has resulted in an increased focus on patient experience. Despite its established importance, accurate measurement of patient experience remains a challenge. Applying their experience and knowledge of the hospitality industry, Dr. Maksim Godovykh and Dr. Abraham Pizam at UCF Rosen College of Hospitality Management are developing a broader and more scientific approach to measuring patient experience.
Retaining Staff: Is It A Matter Of Instilling Pride?, Murat Hancer, Suja Chaulagain
Retaining Staff: Is It A Matter Of Instilling Pride?, Murat Hancer, Suja Chaulagain
Rosen Research Review
Hotels struggle to attract staff; you can partly blame the public perception of hotel jobs for that. But, why is it difficult to retain staff once they start? Perhaps an answer lies in whether they feel pride in what they do. Professors Murat Hancer and Suja Chaulagain at UCF Rosen College of Hospitality Management led a team of researchers to unpack the notion of pride among hotel staff in the United States and Vietnam. What they learned has significant importance for a sector that crosses cultures.
Concern Or Control?: Gender Stereotyping And Hospitality Leaders, Bendegul Okumus, Wei Xiong, Shiyun Chen, Fang Fan
Concern Or Control?: Gender Stereotyping And Hospitality Leaders, Bendegul Okumus, Wei Xiong, Shiyun Chen, Fang Fan
Rosen Research Review
Although most managers in the global hospitality industry are still male, an increasing number of women are taking on leadership roles. But how exactly do employees perceive masculine and feminine leadership styles? New research led by UCF Rosen College of Hospitality Management's Associate Professor Bendegul Okumus and the research team she works with looks at gender stereotypes and finds that the most successful managers, in the eyes of their staff, have a management style that combines both masculine and feminine leadership traits.
Mind The Service Gap: Lgbt+ Customers' Hospitality Experience, Heejung (Cheyenne) Ro
Mind The Service Gap: Lgbt+ Customers' Hospitality Experience, Heejung (Cheyenne) Ro
Rosen Research Review
Hospitality managers could be missing out by not paying enough attention to lesbian, gay, bisexual, and transgender (LBGT+) guests. New research by Associate Professor Heejung Ro, UCF Rosen College of Hospitality Management, looks at this growing and valuable customer segment, and studies how sexual minority guests perceive they are welcomed by hospitality staff. In one of the first studies of its kind, Dr. Ro finds that delivering the right service experience is about more than just flying the rainbow flag.
Off-Course: Understanding The Popularity Of Alternative Golf Experiences, Juhee Kang, David Kwun, Jeeyeon (Jeannie) Hahn
Off-Course: Understanding The Popularity Of Alternative Golf Experiences, Juhee Kang, David Kwun, Jeeyeon (Jeannie) Hahn
Rosen Research Review
Alternative golf is a nascent leisure product category that is growing in popularity. However, little is known as to why, its potential impact on traditional golf, and whether it will encourage more and diverse people to play traditional golf. Drs. Juhee Kang, David Kwun, and Jeeyeon Jeannie Hahm at UCF Rosen College of Hospitality Management investigated the relationship between consumers' value perceptions, satisfaction, and involvement at golf entertainment venues, and whether those influenced their desire to return or refer, and, ultimately, spread their wings onto an actual golf course.
Just Looking: Tourist Gaze And The Theme Park Experience, Wei Wei, Yanyan Zheng, Nathaniel Line, Lu Zhang
Just Looking: Tourist Gaze And The Theme Park Experience, Wei Wei, Yanyan Zheng, Nathaniel Line, Lu Zhang
Rosen Research Review
What makes a memorable theme park experience? New research led by UCF Rosen College of Hospitality Management's Assistant Professor Wei Wei looks at how visitor experience is influenced by the 'tourist gaze'—the consumption of visual experiences, as well as other services, in a tourism destination. With important implications for theme park operators and managers, the study focuses on visitors' visual interactions with fellow visitors and finds they have a significant impact on visitors' emotions and the quality of their overall experience.
The Impact Of Lgbt Friendliness On Sexual Minority Travelers Perceptions, Heejung Ro
The Impact Of Lgbt Friendliness On Sexual Minority Travelers Perceptions, Heejung Ro
Rosen Research Review
There is a rise in niche travel for the LGBT (lesbian, gay, bisexual and transgender) community. However, few studies have investigated how the hotel industry can best appeal to these customers. At UCF Rosen College of Hospitality Management, Dr. Heejung Ro has undertaken the first study focusing on how LGBT friendliness and the attitudes of service employees may impact upon LGBT customers' perceptions and future intentions. While the findings revealed these two factors are regarded independently, it is important that hotels signal LGBT friendliness, as well as ensuring these travelers are treated respectfully.
Resident Satisfaction In Continuing Care Retirement Communities, Suja Chaulagain, Abraham Pizam
Resident Satisfaction In Continuing Care Retirement Communities, Suja Chaulagain, Abraham Pizam
Rosen Research Review
The senior living industry is big business and growing fast, thanks to increasing life expectancy. According to the U.S. Census, there were 53 million Americans aged over 65 in 2019. That figure is set to rise by 55% to 82 million—one in five of the population—by 2050. More and more seniors are already attracted to continuing care retirement communities (CCRCs). But what impacts resident satisfaction in this increasingly competitive market? New research led by Dr. Suja Chaulagain and Dr. Abraham Pizam at UCF Rosen College of Hospitality Management finds that above all, it's the social environment.
The Importance Of Social Sustainability Practices In The Post-Pandemic Context, Cynthia Mejia
The Importance Of Social Sustainability Practices In The Post-Pandemic Context, Cynthia Mejia
Rosen Research Review
Consumer perceptions regarding social sustainability practices within the hospitality industry are ever more important for hospitality businesses. Consumers are increasingly conscious of whether a business pursues sustainable practices, both in its treatment of employees and in supply chain purchases. Consumers' views on how well a business performs on these indicators can impact on consumer decisions and business viability. UCF Rosen College of Hospitality Management researcher Dr. Cynthia Mejia and collaborators have undertaken a study to understand how much importance restaurant consumers attach to specific social sustainability actions, and the way in which consumers perceive restaurants to be performing in the …
Travel And Life – A Development Perspective, Xiaoxiao Fu
Travel And Life – A Development Perspective, Xiaoxiao Fu
Rosen Research Review
Whether we travel to discover the unknown or to simply take a break from our daily routine, it's often said that travel broadens the mind. But how exactly does travel impact life, and how does the relationship between travel and life change at different life stages? In new research, Associate Professor Xiaoxiao Fu at UCF Rosen College of Hospitality Management and her collaborators take a developmental perspective on tourism consumption and look at how travel and life inform and shape each other, from childhood to maturity.
Resetting Coastal And Marine Tourism In A Post-Covid World, Alan Fyall, Sergio Alvarez, Robertico Croes, Jorge Ridderstaat, Maksim Godovykh
Resetting Coastal And Marine Tourism In A Post-Covid World, Alan Fyall, Sergio Alvarez, Robertico Croes, Jorge Ridderstaat, Maksim Godovykh
Rosen Research Review
Marine and coastal zones have long been exploited for tourism revenue, and the health of many coastal and marine environments has declined. The near-global shutdown of tourism due to the COVID-19 pandemic has offered a unique opportunity to rebuild the tourism industry using a new model. Researchers from UCF Rosen College of Hospitality Management joined a team of international researchers to present a framework for such change at the 2022 United Nations (UN) Ocean Conference in Lisbon.
Developing A Scale To Measure Destination Gender, Tingting Zhang
Developing A Scale To Measure Destination Gender, Tingting Zhang
Rosen Research Review
Whether they depict the rugged landscape of the American West or the seductive charm of a South Asian beach, photographs and their accompanying text are powerful drivers of tourism demand. But what lies behind our response to such tourism tropes? Rosen College researchers have produced a new study which reappraises destination marketing through a gender-based lens. Led by Dr. Tingting Zhang, the study has developed and validated a cross-cultural scale to determine ‘destination gender’, or whether a location should be thought of as having masculine or feminine gender traits and appeal.
Turning The Tables On Covid-19, Wei Wei
Turning The Tables On Covid-19, Wei Wei
Rosen Research Review
The COVID-19 pandemic all but eviscerated the restaurant industry. Around the world, businesses shut doors. For some this would prove to be forever, and those that did reopen were stifled by strict social-distancing regulations and the challenge of how best to rearrange their servicescapes to meet regulations and still provide an enjoyable dining experience. The big question: how best to do this? Dr. Wei Wei from UCF Rosen College of Hospitality Management and her collaborators examined the issues of built density and customer power to uncover a vital piece of the puzzle.
Going 'Above And Beyond' In Stressful Customer Interaction, Xiaoxiao Fu, Youcheng Wang
Going 'Above And Beyond' In Stressful Customer Interaction, Xiaoxiao Fu, Youcheng Wang
Rosen Research Review
Rosen College researchers Dr. Xiaoxiao Fu and Dr. Youcheng Wang, along with a collaborator, have undertaken vital research to identify critical factors which heighten employee stress within the hospitality industry. Their research focuses specifically on the stresses associated with 'boundary-spanning' roles, where an employee is required to meet the expectations of both the organization and the customer. The research team go beyond previous attempts at understanding stress, utilizing motivational and emotional theories to shed new light on the nuances of hospitality stress. They also identify stress-protective factors that managers can leverage to reduce the negative impact of stress and motivate …
A Sporting Chance: Do The Olympic Games Always Have A Positive Impact On The Host Country?, Dr. Asli Tasci, Jeeyeon (Jeannie) Hahm, Deborah Breiter-Terry
A Sporting Chance: Do The Olympic Games Always Have A Positive Impact On The Host Country?, Dr. Asli Tasci, Jeeyeon (Jeannie) Hahm, Deborah Breiter-Terry
Rosen Research Review
Mega sporting events, such as the Olympic Games, are commonly believed to have a universally positive impact on their host cities and countries as a result of economic growth, job creation, increased patriotism, and significant press coverage. Colleagues from UCF Rosen College of Hospitality Management, Dr. Asli D. A. Tasci, Dr. Jeannie Hahm and Dr. Deborah Breiter Terry, investigate how the country image and destination image of the host country Bazil and the perceived image of the Olympics changed after the 2016 Summer Olympic Games. The researchers report that not all is as we might expect.
Hospitality And Tourism: Delving Deeper Into Diversity Management, Fevzi Okumus
Hospitality And Tourism: Delving Deeper Into Diversity Management, Fevzi Okumus
Rosen Research Review
‘We’re in the people business.’ Long established as the mantra of hospitality and tourism, the sector has substantial expertise in sharpening customer care skills to gain a marketing edge. But customers are only half the equation. Less studied is the expertise of companies in managing their workforce – the employees who, more than in any other industry, are customer-facing. New research led by Dr. Fevzi Okumus, UCF Rosen College’s Professor of Hospitality Services, and his collaborator, a former Ph.D. student from Rosen College, looks at an increasingly important aspect of the sector’s employment practice: diversity management.
Diet Apps: Why Do We Use Them?, Bendegul Okumus, Ahmet Ozturk
Diet Apps: Why Do We Use Them?, Bendegul Okumus, Ahmet Ozturk
Rosen Research Review
Many Americans enjoy dining out, but nutritional information is not always easily accessible or available in restaurants. Smartphone apps could be a convenient and innovative way to access nutritional information about restaurant products. UCF Rosen College of Hospitality Management researchers Dr. Bendegul Okumus and Dr. Ahmet Bulent Ozturk, investigated what psychological factors influence our intentions to use smartphone diet apps. Their research showed that social influence has the most significant influence on intentions to use diet apps, followed by several other important psychological factors. The findings of Dr. Okumus and Dr. Ozturk have practical implications to inform diet app development …
Service With A Smile: How Organizational Injustice Impacts Emotional Labor, Valeriya Shapoval
Service With A Smile: How Organizational Injustice Impacts Emotional Labor, Valeriya Shapoval
Rosen Research Review
In the hospitality industry, where staff are expected to always deliver "service with a smile," organizational injustice can affect staff wellbeing and create emotional dissonance, preventing them from delivering high quality service. Dr. Valeriya Shapoval from Rosen College of Hospitality Management has documented the relationship between organizational injustice and emotional labor. Her work proposes solutions that hotel managers can implement to support their staff in achieving brand success.
Lgbt Events: Sense Of Belonging For Lgbt Travelers, Jeeyeon (Jeannie) Hahm, Heejung Ro
Lgbt Events: Sense Of Belonging For Lgbt Travelers, Jeeyeon (Jeannie) Hahm, Heejung Ro
Rosen Research Review
A successful event or festival can be a huge draw to a tourist destination. As lesbian, gay, bisexual, and transgender (LGBT) travelers are increasingly recognized as a growing market for tourism, events aimed at this demographic are expanding in number and scale. It is therefore useful to understand what factors influence attendance. In a study designed to do just this, Dr. Jeeyeon Hahm and Dr. Heejung Ro from the Rosen College of Hospitality Management looked at psychological variables related to social identity to examine what influences satisfaction and repeat attendance at LGBT events.