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Involvement Of Local Wisdom As A Value And An Instrument For Internalization Of Public Service Innovation, Evi Maya Savira, Krismiyati Tasrin

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

Public service innovations in many ways produce better, cheaper and faster services to the customers. However, the process for good public services need a lot of adjustment such as appropriate supporting technology, competent human resources, strong leadership and contextual business process. Above all is how to internalize the innovation as bureaucratic culture and how this reform spirit embedded to their working habit as public services provider. Indonesia has high diversity in term of culture, tradition, languages, religions, etc. This uniqueness can play as positive aspect and as a challenge as well in term of designing public services innovation. Innovation without …