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Training And Service Quality: A Case Study Analysis Of Regional Australian Restaurants, Grant Cairncross, Simon J. Wilde, Lucinda Hutchinson Dec 2008

Training And Service Quality: A Case Study Analysis Of Regional Australian Restaurants, Grant Cairncross, Simon J. Wilde, Lucinda Hutchinson

Dr Simon J Wilde

The incorporation of training procedures, both formal and informal, within hospitality firms is recognised as a vital element in achieving sustainable perceived service quality. Yet, despite this importance, relatively little is known about the extent, nature and determinants of training in hospitality firms in regional Australia. Restaurants in particular have proven hard to analyse because many are what the Australian Bureau of Statistics calls micro-businesses who employ less than five staff, or are small businesses with five to twenty employees, and have little in the way of training resources and expertise in the area. An examination of six restaurants in …


Best Start 2008 : Kindergarten Literacy Assessment, Department Of Education And Training, Nsw : Data Analysis Report, June 2008, Marion O. Meiers, Siek Toon Khoo May 2008

Best Start 2008 : Kindergarten Literacy Assessment, Department Of Education And Training, Nsw : Data Analysis Report, June 2008, Marion O. Meiers, Siek Toon Khoo

Marion Meiers

In 2007 the Australian Council for Educational Research (ACER) was commissioned to supply advice to the NSW Department of Education and Training on literacy assessment instruments suitable for students at the commencement of Year K, for use in the Best start initiative. This report outlines: the modifications made to the literacy assessments developed for the ACER Longitudinal Literacy and Numeracy Study (LLANS) to make it suitable; the testing of the literacy assessment in a sample of kindergartens in New South Wales; analysis of student results; and recommendations.


Metropolis In Black And White - The Art Of Percy Benison, Michael K. Organ May 2008

Metropolis In Black And White - The Art Of Percy Benison, Michael K. Organ

Michael Organ

In April 1928 the Australian release of Fritz Lang's Metropolis was marked by a media campaign which included the black and white drawings of Sydney-based artist Percy Benison. The paper comments on selected works and presents a brief outline of the artist's life.


Introduzione - La Diaspora Italiana Dopo La Seconda Guerra Mondiale, James Hagan, Gitano Rando May 2008

Introduzione - La Diaspora Italiana Dopo La Seconda Guerra Mondiale, James Hagan, Gitano Rando

Gaetano Rando

This paper provides a critical introduction to the Italian section of the edited volume La Diaspora italiana dopo la Seconda Guerra Mondiale. The Italian Diaspora after the Second World War, Bivongi [RC], International AM Edizioni, 2007.


Enemy Aliens: Gli Italoaustraliani E Il Secondo Conflitto Mondiale, Gaetano Rando May 2008

Enemy Aliens: Gli Italoaustraliani E Il Secondo Conflitto Mondiale, Gaetano Rando

Gaetano Rando

L’entrata in guerra dell’Italia rese molto problematica l’esistenza della comunità italoaustraliana che negli anni ’30 annoverava oltre 30000 unità ed era diventata la più numerosa collettività nonangloceltica del quinto continente. Le autorità australiane, ritenendo la presenza di tanti non-britannici una grave minaccia potenziale alla sicurezza della nazione, rinchiusero 4727 Italoaustraliani, quasi tutti uomini, in appositi campi di internamento indipendentemente dai titoli di cittadinanza o dalla fede politica. Quale conseguenza le donne e i bambini furono lasciati allo sbaraglio in un ambiente palesemente ostile, fascisti convinti e attivisti antifascisti furono rinchiusi nello stesso campo talvolta con esiti devastanti, i figli degli …


Introduction - The Italian Diaspora After The Second World War, James Hagan, Gitano Rando May 2008

Introduction - The Italian Diaspora After The Second World War, James Hagan, Gitano Rando

Gaetano Rando

This paper provides a critical introduction to the English section of the edited volume La Diaspora italiana dopo la Seconda Guerra Mondiale. The Italian Diaspora after the Second World War, Bivongi [RC], International AM Edizioni, 2007.


Tales Of Internment: The Story Of Andrea La Macchia, Gaetano Rando May 2008

Tales Of Internment: The Story Of Andrea La Macchia, Gaetano Rando

Gaetano Rando

Relates the plight of one Italian migrant, Andrea La Macchia, who arrived in Australia in 1940 only to be caught up in the events following Italy's entry into the war by being interned for nearly three years. His story is placed in the general context of the internment experience.


The Decentralization Of Collective Bargaining: A Literature Review And Comparative Analysis, Harry C. Katz Apr 2008

The Decentralization Of Collective Bargaining: A Literature Review And Comparative Analysis, Harry C. Katz

Harry C Katz

"The author reviews evidence that the bargaining structure is becoming more decentralized in Sweden, Australia, the former West Germany, Italy, the United Kingdom, and the United States, although In somewhat different degrees and ways from country to country. He then examines the various hypotheses that have been offered to explain the significant trend Shifts In bargaining power, as well as the diversification of corporate and worker Interests, have played a part in this change, he concludes, but work reorganization has been more influential still. He also explores how the roles of central unions and corporate industrial relations staffs are challenged …


Defining Remote Medical Practice: Results From A Consensus Meeting Of Medical Practitioners Working And Teaching In Remote Medical Practice, Janie Smith, Stephen Margolis, Jeff Ayton, Victoria Ross, Elizabeth Chalmers, Patrick Giddings, Louise Baker, Martin Kelly, Catherine Love Feb 2008

Defining Remote Medical Practice: Results From A Consensus Meeting Of Medical Practitioners Working And Teaching In Remote Medical Practice, Janie Smith, Stephen Margolis, Jeff Ayton, Victoria Ross, Elizabeth Chalmers, Patrick Giddings, Louise Baker, Martin Kelly, Catherine Love

Janie Smith

More than three-quarters of Australia is classified as geographically remote. Remote areas are characterised by geographic isolation, cultural diversity, socioeconomic inequality, resource inequity, Indigenous health inequality, and a full range of extreme climatic conditions. Although several descriptive definitions have been developed for “remote health” and “remote practice”, definitions of “remote medical practice” or “remote medicine” have not been previously published. In 2007, a working group of doctors and academics with experience in remote medicine was formed to develop the first advanced specialised remote medicine curriculum for remote doctors undertaking training with the Australian College of Rural and Remote Medicine. The …


Fisheries Management In Australia, Daryl Mcphee Jan 2008

Fisheries Management In Australia, Daryl Mcphee

Daryl McPhee

Whether it’s throwing a fresh local prawn on the BBQ or dangling a line off the local jetty, fisheries resources are economically and socially important for many Australians. Australian fisheries have undergone significant management changes over the last decade and Australia is now recognised as a world leader.

This book is a comprehensive analysis of fisheries management in Australia. It provides practical insight into the cross-disciplinary tools of fisheries management. It takes the reader away from the outdated notion of “managing the fish” to the reality of managing human behaviour. It does so without losing track of the fundamental need …


The Globalization Of World Politics: Case Studies From Australia, New Zealand And The Asia Pacific, Stuart Murray Dec 2007

The Globalization Of World Politics: Case Studies From Australia, New Zealand And The Asia Pacific, Stuart Murray

Stuart Murray

No abstract provided.