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Identifying The Causes Of The New Hire Turnover At The Panasonic Customer Call Center, Donna W. Jones
Identifying The Causes Of The New Hire Turnover At The Panasonic Customer Call Center, Donna W. Jones
OTS Master's Level Projects & Papers
To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.