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Communicating A Crisis: The Public Information Officer's Perspective, Susan Hale
Communicating A Crisis: The Public Information Officer's Perspective, Susan Hale
Communication Theses
Established research on certain professions – such as police officers, firefighters, and emergency rescue workers (also called "first responders") – suggests that psychological trauma is related to traumatic events experienced on the job. This has led to research on journalists who have experienced comparable psychological effects due to repeated traumatic exposure that comes from reporting on crimes, murders, car accidents, natural disasters, or other stressful situations – the same events experienced by first responders. This study examines public information officers and any similar psychological effects since this occupational group is a near professional cousin to journalists. Using an online survey, …
When It Hits The Fan: A Public Relations' Practitioners' Guide To Crisis Communication, Joshua Lee Smith
When It Hits The Fan: A Public Relations' Practitioners' Guide To Crisis Communication, Joshua Lee Smith
Communication Theses
This project is designed as an aid to those interested in practicing, researching or teaching crisis communication. For public relations’ practitioners, it offers a comprehensive approach for structuring a crisis communication plan. For researchers, several theoretical frameworks for the study of crisis communication are provided, with the goal of allowing them a more complete foundation for executing future research. Those involved in teaching crisis communication are offered additional resources such as a sample crisis communication plan, media guidelines and a concluding case study for educating future practitioners.