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Kaizen: Improving Patient Flow, Gurleen Roberts, Jack Kennedy, Catherine Smythe, Dawn Krahwinkel, Melissa Green
Kaizen: Improving Patient Flow, Gurleen Roberts, Jack Kennedy, Catherine Smythe, Dawn Krahwinkel, Melissa Green
Journal of the Georgia Public Health Association
Background: Since Cobb & Douglas Public Health (CDPH) achieved accreditation in May 2015, efforts to mature a culture of quality have been emphasized. In addition, the Adult Health Clinic moved to a new facility in Spring 2016. This move has improved many patient flow issues, but also has had unexpected consequences that spurred interest in doing several quality improvement (QI) projects.
Methods: Rather than doing one QI project at a time, a kaizen event was held. Kaizen is a Japanese term for continuous improvement. This workshop allowed the Adult Health Team to plan seven QI projects and implement them simultaneously …