Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Entire DC Network
Service Delivery Review: The Ontario Experience, Kelly Stymiest
Service Delivery Review: The Ontario Experience, Kelly Stymiest
MPA Major Research Papers
This paper examines the application of service delivery review approaches in Ontario local governments based on surveys and consultations with municipal managers in Barrie, Brantford, and the United Counties of Leeds and Grenville. The findings reveal that there is a strong commitment among municipal managers to excellence, improvement, and information sharing and they are seeking more information and advice on how to manage organizational performance, people, and money.