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Customer Relationship Orientation - Evolutionary Link Between Market Orientation And Customer Relationship Management, Melodena Stephens Balakrishnan Jan 2006

Customer Relationship Orientation - Evolutionary Link Between Market Orientation And Customer Relationship Management, Melodena Stephens Balakrishnan

University of Wollongong in Dubai - Papers

Market Orientation continues to evolve and this paper re-visits the concept. Using 20 cases across two countries and many industries, this paper finds that market orientation (MO) is actually a measure of the organizations ability to maintain, develop and build a relationship with its customer base. A surprising finding is that MO actually depends on the emphasis an organization gives to its past, present and future customer bases. Organizations that fail to reap the benefits of MO do so because they have not embraced MO at the right level. This paper encourages practitioners to identify those factors that contribute to …


The Slope Line Code For Digital Communication Systems, Abdullatif Glass, Nidhal Abdulaziz, Eesa Bastaki Jan 2006

The Slope Line Code For Digital Communication Systems, Abdullatif Glass, Nidhal Abdulaziz, Eesa Bastaki

University of Wollongong in Dubai - Papers

A novel slope line code for data transmission and storage on digital communication systems has been proposed. The new line code operates on the principle of slope coding. The slope encoder transmits alternative slopes (stair-step-like pulses) for the transmission of the 1s and 0s of the input binary data. The decoder detects the received signal using correlative slope technique in order to extract the transmitted binary 1s and 0s from the incoming symbols. The encoder and decoder operation were described. The encoder circuit is designed and simulated using MultiSim software. The results show a thorough match with the theory. The …


Sme Adoption Of It: The Case Of Electronic Trading Systems, Mohamed Khalifa, Robert M. Davison Jan 2006

Sme Adoption Of It: The Case Of Electronic Trading Systems, Mohamed Khalifa, Robert M. Davison

University of Wollongong in Dubai - Papers

Literature on the institutional adoption of information technology (IT) can be classified into two approaches, one emphasizing rationalistic goal-oriented behavior and the other focusing on external forces. These approaches, however, are not necessarily mutually exclusive. Organizations adopt IT both to achieve efficiency and in response to a variety of environmental and internal pressures. Consequently, there is a clear need for an integrated model that incorporates both institutional pressures and goal-oriented behavior. We develop, operationalize, and empirically test a model that explains the intention of small and medium-sized enterprises (SME) brokerages to adopt electronic trading systems (ETS). This model integrates the …


Operational Risk: Measurement Issues, Basel Ii And Uae Banks, Dayanand Pandey Jan 2006

Operational Risk: Measurement Issues, Basel Ii And Uae Banks, Dayanand Pandey

University of Wollongong in Dubai - Papers

Operational risk is as old as the banking industry itself and yet the industry has only recently arrived at a definition of what it is. Still the controversy about the definition is not over. Ever since the Bank of International Settlements (BIS) adopted a new set of regulatory capital standards, organizations have begun identifying and evaluating methodologies to measure operational risk. The guidelines of the BIS are quite lucid about what constitutes operational risk. It is proved without doubt that the operational risk management improves the quality and stability of earnings, thereby enhancing the competitive position of the bank and …


What Drives Technology Collaboration In India: Perceptions And Practices, Arijit Sikdar Jan 2006

What Drives Technology Collaboration In India: Perceptions And Practices, Arijit Sikdar

University of Wollongong in Dubai - Papers

The growth of the Indian economy is presenting immense opportunities for development of new technologies to fuel this growth. However, developing new technologies by Indian firms is costly and risk as most of them do not posses the necessary technological capabilities. With the increasing cost and risk of technology development, it has come to be recognized that external sourcing of technology through collaborative technology development provides strategic advantage by providing faster access to new technology and markets through complementing resources and risks between partners. On the other hand, collaborative technology development also faces problems due to fear of opportunistic behaviour …


Towards A Re-Interpretation Of Industrial Networks: A Discursive View Of Culture, Nick Ellis, Sid Lowe, Sharon Purchase Jan 2006

Towards A Re-Interpretation Of Industrial Networks: A Discursive View Of Culture, Nick Ellis, Sid Lowe, Sharon Purchase

University of Wollongong in Dubai - Papers

This conceptual paper begins by providing a critique of the modelling of industrial networks in terms of culture. It then goes on to suggest a methodological way out of the theoretical impasse that has been created by the limited ways in which culture has been addressed in network studies. We argue that networks are a promising metaphor to explore marketing practice, especially in international trading contexts. Building on the work of Capra, this promise is due to the consonance of networks as 'pattern' (involving the qualitative configuration of relationships of ideas) with conceptions of culture that emphasise process rather than …


Fufair: A Fuzzy Farsi Information Retrieval System, A. Nayyeri, Farhad Oroumchian Jan 2006

Fufair: A Fuzzy Farsi Information Retrieval System, A. Nayyeri, Farhad Oroumchian

University of Wollongong in Dubai - Papers

Persian (Farsi) is one of the languages of Middle East. There are significant amount of Persian documents available in digital form and even more are created every day. Therefore, there is a necessity to implement Information Retrieval System with high precision for this language. This paper discusses the design, implementation and testing of a Fuzzy retrieval system for Persian called FuFaIR. This system also supports Fuzzy quantifiers in its query language. Tests have been conducted using a standard Persian test corpus called Hamshari. The performance results obtained from FuFaIR are positive and they indicate that the FuFaIR could notably outperform …


Teachers’ Conceptions Of Teaching At A Gulf University: A Starting Point For Revising A Teacher Development Program, L. Smith Jan 2006

Teachers’ Conceptions Of Teaching At A Gulf University: A Starting Point For Revising A Teacher Development Program, L. Smith

University of Wollongong in Dubai - Papers

As universities are increasingly attracting students from a wider range of cultural and ethnic backgrounds, one of the challenges faced by educational developers is preparing academics to teach in a cross-cultural environment. In order to do this, teacher development programs often need to be adapted and up-dated. A widely-recognised starting point in this process is the examination of teachers’ conceptions of teaching. This paper presents a small-scale, qualitative study which looks at the conceptions of teaching held by lecturers from different ethnic and educational backgrounds at a multicultural university in the United Arab Emirates. The university in question is a …


Cash Flow Ratios As A Yardstick For Evaluating Financial Performance In African Businesses, Leonie Jooste Jan 2006

Cash Flow Ratios As A Yardstick For Evaluating Financial Performance In African Businesses, Leonie Jooste

University of Wollongong in Dubai - Papers

Purpose of this paper The purpose of this paper was to compare companies in a developing country with those of a first world country. For this purpose South African (SA) companies in the chemical, food and electronic industries were evaluated on the hand of cash flow ratios and compared to companies in the United States (US) in similar industries. Design/methodology/approach Giacomino and Mielke (1993) proposed nine cash flow ratios for performance evaluation. Ratios were calculated for companies in the US in the chemical, food and electronic industries for 1986 to 1988. Industry norms were calculated for the period, indicating that …


Extreme Contagion In Emerging Stock Markets Using Extreme Value Copulas, Ramzi Nekhili Jan 2006

Extreme Contagion In Emerging Stock Markets Using Extreme Value Copulas, Ramzi Nekhili

University of Wollongong in Dubai - Papers

This paper uses multivariate extreme value theory to model the tail dependence as a measure of extreme contagion in emerging stock markets. Using the extreme value copulas, we determine the joint probabilities of simultaneous crashes between two emerging markets. The study is performed on a number of East-Asian emerging markets that have lived the well-known Asian flu. The results revealed the existence of a high contagion of crisis in the Asian emerging markets with a continuous high risk dependence structure in the aftermath of the Asian flu.


Conversations Between Postgraduate Students And Their Supervisors: Intergroup Communication And Accommodation, Michael Willemyns, Cynthia Gallois, Victor J. Callan Jan 2006

Conversations Between Postgraduate Students And Their Supervisors: Intergroup Communication And Accommodation, Michael Willemyns, Cynthia Gallois, Victor J. Callan

University of Wollongong in Dubai - Papers

The main aim of this study was to analyze intergroup communication and language processes in conversations between postgraduate students and their academic supervisors. Communication accommodation theory and Social Identity Theory were used as the main theoretical frameworks. A secondary aim was to contribute to the CAT literature by further operationalizing communication accommodation strategies. Transcripts of conversations between 31 postgraduate students and their supervisors were examined using thematic content analysis, and the findings produced a number of predicted and emergent themes. The themes included dominance, status, mentoring, academic and professional identity, and postgraduate students’ independence. Face issues also emerged as a …


Effects Of Knowledge Representation On Knowledge Acquisition And Problem Solving, Mohamed Khalifa, Kathy Ning Shen Jan 2006

Effects Of Knowledge Representation On Knowledge Acquisition And Problem Solving, Mohamed Khalifa, Kathy Ning Shen

University of Wollongong in Dubai - Papers

Abstract: The way knowledge is represented influences the effectiveness with which that knowledge can be shared and reconstructed. Of particular interest to this study is the hypertext knowledge representation. Based on the schema theory, we propose a model explaining the effect of the hypertext knowledge representation on the user’s problem solving performance. The sophistication of the knowledge structure that the user can construct from the hypertext knowledge representation is proposed as an intervening variable mediating the effect of hypertext on the problem solving performance. According to our model, the hypertext representation of the “collective schemata” of a group of experts …


A System Of Operations On Sliding Windows, Anita Dani, Janusz Getta Jan 2006

A System Of Operations On Sliding Windows, Anita Dani, Janusz Getta

University of Wollongong in Dubai - Papers

One of the distinguishing characteristics of a data stream system is 'a continuous query operating on dynamic data' as opposed to 'static data processed by instantaneous query' in DBMS. In this paper, we propose a system of operators to process a continuous query on sliding windows over streaming data. We use the pre-defined notion of sliding windows over a data stream and provide an abstraction for a system of operations that supports evaluation of a continuous query on sliding windows. The model consists of a basic data window, a set of transition operations, a set of processing operations and the …


Assessing The Challenges And Opportunities Of Global Supply Chain Management, Balan Sundarakani, Prem Vrat, Pradeep Kumar Jan 2006

Assessing The Challenges And Opportunities Of Global Supply Chain Management, Balan Sundarakani, Prem Vrat, Pradeep Kumar

University of Wollongong in Dubai - Papers

Business organisations all over the world are striving hard to evolve strategies to survive in the new era of competition ushered in by globalisation. Global Supply Chain Management (GSCM) is one such strategy. In this paper, various countries across the world have been separated on the basis of various regions and development in their respective economies. To compare the degree of implementation of an ideal supply chain in these countries, a Supply Chain Management Index (SCMI) has been formulated with the help of questionnaire survey and analysis. The difference between the SCMI of underdeveloped, developing and developed nations with respect …