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Applying Appraisal Theories Of Emotion To The Concept Of Emotional Labor, Erin Michele Richard

LSU Doctoral Dissertations

Interest in the role of emotions in the workplace has increased in recent years (e.g., Arvey, Renz, & Watson, 1998; Ashkanasy, Hartel, & Daus, 2002; Fisher & Ashkanasy, 2000; Muchinsky, 2000). One particular area of workplace emotions research deals with emotional labor, or the regulation of emotions as part of the work role (Hochschild, 1983). Although emotional labor research has examined the ways that individuals can regulate their emotions, this research typically is not grounded in theories of the emotion generation process (Ashton-James and Ashkanasy, 2004) and does not examine the causal effects of emotion regulation strategies on outcomes. The …