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2006

Psychology

Western Michigan University

Master's Theses

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Training Parents To Treat Noncompliance In Children With Developmental Disabilities Using Guided Compliance, Christine Bennett Dec 2006

Training Parents To Treat Noncompliance In Children With Developmental Disabilities Using Guided Compliance, Christine Bennett

Master's Theses

Noncompliance with parental directions is a critical target for children with developmental disabilities for several reasons, including the frequency of the problem and its impact on caregivers. Three decades of research have shown the effectiveness of guided compliance with children with developmental disabilities; however, only a few studies have examined the effects of parent-implemented guided compliance with this population (Handen, Parrish, McClung, Kerwin, & Evans, 1992; Smith & Lerman, 1999; Tarbox, Wallace, & Penrod, 2003). Three children with developmental disabilities and one primary caregiver for each participated in the present study. Parents were trained in three-step guided compliance (i.e., command, gestural prompt, and physical prompt) via ...


Reducing Wait Times In A Hospital Pharmacy To Promote Customer Service, Julie M. Slowiak Apr 2006

Reducing Wait Times In A Hospital Pharmacy To Promote Customer Service, Julie M. Slowiak

Master's Theses

The quality of service received by a customer affects their satisfaction with the organization. To increase the probability that customers will return to an organization, it is critical that customers are satisfied with the organization's services. The amount of time customers spend waiting in line can affect their satisfaction with an organization's services (Gail & Lucey, 1997). This study examined the effects of a single intervention versus a combined intervention package to reduce wait times in a hospital's outpatient pharmacy. Customer satisfaction ratings were collected to determine the effect of a reduction in wait time on customer service ...


A Market Analysis Of Consumer Behavior For Companies In A Self-Insurance Group, Bismarck J. Manes Jr. Apr 2006

A Market Analysis Of Consumer Behavior For Companies In A Self-Insurance Group, Bismarck J. Manes Jr.

Master's Theses

This study examined variables that influenced the purchase of costly safety equipment by small business owners. Participants were 21 members of a self-insurance group (SIG) comprised of auto recyclers. Eight sets of variables were examined: (a) marketing tools (video, graphic safety data, and price discount), (b) business demographics, (c) worker’s compensation history, (d) personal history, (e) available technology, (f) safety management practices, (g) safety products purchased in the past, and (h) interest in safety services provided by the SIG. Purchasers (N=7) and nonpurchasers (N=14) were divided into groups, and independent t-tests were calculated for each variable. Only ...