Digital Commons Network^™

The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr

Culminating Experience Projects

The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …

Effective Classroom Management Practices And The Training Needs For Beginning Educators, Hannah Sinclair

Education | Master's Theses

Driven by the overarching goal of enhancing classroom management practices and addressing the training and support needs of new educators, this qualitative research project aimed to uncover insights necessary for enhancing learning environments and improving teacher and student well-being. Conducted across diverse elementary school settings in California and Washington, the study engaged eleven elementary school teachers from varied backgrounds and experience levels, who were recruited through convenience and snowball sampling methods. Data included a combination of surveys and individual interviews, which were analyzed using an initial coding process to identify themes and a focused coding approach to refine and deepen …

The Impact Of Electronic Health Record Unintended Consequences On Quality Of Care Within A High Complexity Healthcare Organization, Joetta Powell

ATU Theses and Dissertations 2021 - Present

“Unintended consequences are unexpected, and unwanted outcomes that can limit the value of EHR implementation and adversely affect quality of care and patient safety” (Lee & Kang, 2021, p. 898). Few organizations have redesigned the EHR to improve usability to mitigate potential patient safety concerns. This study aims to identify unintended consequences in patient care workflows and determine educational needs related to EHR usability. A mixed method approach was used to investigate unintended consequences in deidentified patient safety reports submitted Jan 1, 2020, through December 31, 2023. The data was analyzed to identify error types and educational deficits. The Acute …

The V.O.I.C.E Workshop: A Verbal Outreach And Interpersonal Communication Empowerment Workshop For The Staff At An Lgbtq+ Homeless Program, Nayla A. Long

Occupational Therapy Capstone Projects

Youth who are a part of the LGBTQ+ community often end up homeless and without a support system due to rejection. Fortunately, Montrose Grace Place (MGP), a non-profit organization, that serves the LGBTQ+ homeless youth in Houston, Texas gives them the support that they need due to these unforeseen circumstances. MGP has made it a priority to give these youth a comfortable environment, however, they do face some barriers. Currently, the organization has police security during their outreach nights, which can at times result in an uncomfortable environment for some youth. This capstone project utilizes an occupational therapy stance to …

An Analysis Of Machine Learning Hardware From Tenstorrent, Matthew Stephen Doerner

Theses

Machine learning is growing at an exponential rate in industry today, with contemporary machine learning models having parameter counts in the high hundred millions to trillions paired with a huge computing requirement. As the field continues to grow and the models get larger and more computationally expensive, there is a greater need for specialized hardware that can accelerate the inference and training computations that are required of these machine learning models. The design of a custom hardware device specifically made to accelerate machine learning models is very intricate, with software and hardware development that needs to work together at the …

Mentor Training Curriculum For Mentor Programs Within K-12 Public School Systems, Haley Ulland

Dissertations, Theses, and Projects

To address the issue of school failure, many communities have implemented mentor programs to encourage youth academics and social growth. However, excellent mentor candidates are often hard to find and schedule. Implementing near peer mentor programs within K-12 public school systems could give the same benefits as adult mentor programs with more accessibility and mutual benefits to each party including boosted attendance, academic success, college and career readiness skills, improved social skills, and enhanced emotional well-being. Along with mutual benefits there are also qualities which make some mentors and mentor programs more successful than others including proper training and goal …

Application Of Ultrasound For Difficult Vascular Access In Obstetric Patients, Carly Mccleland

Doctor of Nursing Practice Projects

This project aimed to create a three-tiered educational program to introduce the benefits of ultrasound application for peripheral IV placement in obstetrical patients. The main goals of this project were to increase successful first-attempt IV placement in obstetric patients who may be difficult to obtain IV access on. The first tier of education consisted of presenting findings from the literature review as an educational PowerPoint to all project stakeholders. The second tier of education included stakeholders practicing using the ultrasound for PIV placement on mannequin arms. The third tier, which is still on going, included implementation of the first two …

Procedural Sedation Training: Competency Verification Through Simulation, Christine Hawknuff

Doctor of Nursing Practice Projects

A 450-bed tertiary hospital in Central Illinois lacked a standardized process for competency verification for procedural sedation care by registered nurses (RNs). Despite recommendations by many organizations, there are no consistent or standardized guidelines for verifying competency in nursing care of the procedural sedation. This project implemented a Procedural Sedation Training Course which comprised an in-person prelearning lecture, a group simulation learning experience, and an individual verification of competency through simulation.

Fifty-six RNs completed the Procedural Sedation Training Course and demonstrated competency through simulation, and 24 of these RNs completed a procedural sedation within the eight-month pilot period. Qualitative and …

The Vital Role Of School Bus Drivers In Supporting Students With Special Needs, Georgina Solano Zepeda

Capstone Projects and Master's Theses

This capstone project addressed the challenges faced by new and experienced bilingual school bus drivers who transport special education students. According to the California Department of Education, transportation must be provided at no cost to those special education students ages 3-21 who are eligible as part of related services. The training for school bus drivers typically covers safe driving, vehicle operation, and basic student management. However, they often receive minimal or no specialized training to work with students with special needs. California had an estimated 38,000 school bus drivers in 2020, making it one of the states with the highest …

The Active Self: Healing The Perceptions Of Lifetime Physical Activity, Julia Lynn Brookshire

Education Honors Theses

Physical activity is not always perceived in a positive light or feel accessible to all. There are many barriers for individuals to being physically active, but this does not have to be the case. Whether it be the assumed time commitment, energy individuals think it takes or not knowing where to start, these barriers can keep people from a physically active lifestyle. This research breaks down some of the barriers to change people’s perceptions of lifetime physical activity.

Mental Health In College Journalists: Recognizing Causes Of Trauma And Recommendations For Training In College Programs, Sydney Ruth Mulvenon

Graduate Theses and Dissertations

News reporting serves as an important vehicle for sharing breaking news across diverse communities, yet it often entails significant stressors. Some news reporters may experience trauma while covering challenging stories or navigating negative experiences within the newsroom. Many professionals in journalism have expressed concerns about the lack of awareness of mental health in the field. Addressing this need, this research using a documentary format, explores the need for integrating trauma training and awareness initiative into college-level journalism programs. Drawing on stories from former journalists and other professionals connected to journalism, this documentary highlights the pressing need for trauma-focused coursework to …

Teacher Efficacy In Co-Teaching Science Classrooms: Implications For Training, Sabrina Christensen

Student Research Submissions

Following legislation to educate students in the least restricted environment, schools are using co-taught inclusive settings to teach secondary science classrooms. Traditionally, general educators do not receive robust instruction in differentiation, co-teaching, or collaboration with special educators. Special educators traditionally do not receive training in science content. An online survey was distributed through social media inviting teachers to share their experiences with co-teaching in science classrooms. Likert scales were used to measure teacher efficacy in co-teaching secondary science classes and teacher perceptions of the effectiveness of current teacher training. Based on the data collected, recommendations are provided for adjustments to …

Development Of An Evidence-Based Crna Preceptor Training Program, Emmanuel Mensah

Doctor of Nursing Practice Scholarly Projects

A preceptor is an experienced clinician who is expected to facilitate a student's learning experience. Preceptorship is the relationship between a staff nurse and student, focusing on the development of clinical skills and knowledge. Initially introduced by Florence Nightingale in the 1800s, the concept was quickly adopted by nurse anesthetists and is a staple of the anesthesia practice today. As it stands, many Certified Registered Nurse Anesthetists (CRNA) preceptors do not receive formal training in their role, which may lead to a decrease in teaching ability and confidence to face broad teaching-learning issues. A lack of preparation hinders preceptor outcomes …

4-Week Neuromuscular Training Program On Peak External Power In The Back Squat In Division Ii Collegiate Athletes, Noah Smith

Honors Theses

Neuromuscular training has been shown to have many benefits to athletes ranging from increases in performance to decrease in injury risk by decreasing knee valgus in some athletes. The purpose of this study is to determine if neuromuscular training can influence power in athletes. It is hypothesized that with the intervention program there will be a significant increase in power in the sample. A 4-week neuromuscular training program was implemented with resistance trained athletes (Age: 20.13±.99 yrs., n=14). This training involved balance and plyometric exercises. A pretest and posttest consisted of 2 sets of 6 repetitions of a back squat …

Case Study Exploring Training For Assembly Of God Pastors, Robert W. Shader

Doctor of Education (Ed.D)

Abstract Pastors in the Assembly of God fellowship have several options regarding types of pastoral training. Conducting a multiple case study qualitative study, the researcher interviewed 12 pastors with 2-6 years of ministry experience who had primary training in a specific category: higher education, on-the-job training, hands-on internships, or credentialing programs. The researcher utilized a transformational leadership framework and asked questions related to idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration. The findings suggest each training method (higher education, hands-on internship, on-the-job training, and credentialing programs) equipped pastors to demonstrate aspects of transformational leadership.

Exploring Extended Reality In An Aqueous Processing Test Bed For Nuclear Material, Sam Wald

Undergraduate Honors Theses

This research aided in the ongoing creation of an extended reality training experience for Beartooth, an aqueous processing test bed for nuclear material, by exploring what will be comfortable and effective for users of the experience. Participants consisted of staff members from Idaho National Laboratory (INL) and authorized members of the Augmented Learning Lab at BYU. We conducted usability testing with participants who were given extended reality (XR) equipment to explore the Beartooth virtual training system. We also performed a heuristic evaluation on the system using an augmented reality evaluation checklist. Findings were discussed with the INL team and recommendations …

“I Can Do This Leadership Thing! ”: Training And Female Leaders' Perception Of Self-Efficacy In Higher Education, Omolola Lasisi

Theses and Dissertations

Self-efficacy is an essential factor needed for leadership success. Leaders with high levels of self-efficacy effectively guide their followers, have more opportunities for career growth, and achieve leadership success. Female leaders reportedly have lower levels of self-efficacy than their male counterparts. Training has however been reported to contribute positively to improved levels of self-efficacy. This study therefore explores the impact of training on female leaders’ self-efficacy specifically in higher education using three research questions. A total of 21 interviews were conducted with female leaders who occupy different administrative positions across public and private institutions. The interviews were analyzed using thematic …

Development Of A Work-Conduct Training For Formerly Incarcerated Individuals, Katharine J. Robershaw

Walden Dissertations and Doctoral Studies

At the nonprofit organization that was the site of this study, Agency A, formerly incarcerated employees’ lack of appropriate professional work conduct was preventing them from maintaining successful employment. The purpose of the study was to develop a program to train Agency A’s formerly incarcerated employees about appropriate professional work conduct. The practice-focused questions for this qualitative study were used to determine topics to be included in the training program, reasons for inappropriate work conduct, and interventions already in place to assist formerly incarcerated employees manage their behaviors. The study was guided by the paradigm for counterproductive behaviors and adult …

Implementation Of Unit-Based Preceptor Orientation: The Effects On Perceived Orientee Competence And Self-Confidence Of The Precepting Cvicu Nurse, Laura K. Marcum

DNP Projects

Purpose: The purpose of this study was to assess how unit-specific preceptor training impacted the perceived readiness of new graduate nurses, self-confidence of preceptors, and the correlated job satisfaction.

Background: The nurse attrition rate is resulting in inexperience at the bedside. Nursing inexperience leads to lower quality patient care. If improving the efficiency of training and education can improve perceived readiness, then in turn we can increase the longevity of our new nurses. Improving the longevity of nurses has significant implications on the budget of each hospital, the patient outcomes, and the staff’s resulting job satisfaction.

Methods: New graduate nurse …

Ministry Formation: An African American Pastor's Perspective On The Use Of Non-Seminary And Secular Work Training For Pastoral Leadership, Jerry Kelvin Maynard

All Electronic Theses and Dissertations

In contemporary society, the role of pastors and religious leaders is crucial in guiding communities towards spiritual growth and providing support during times of hardship. However, the traditional path to becoming a pastor typically involves seminary training and theological education. This project aims to explore how an African American pastor utilizes his non-seminary training and secular work experiences to serve in pastoral leadership. By examining the unique background and experiences of this pastor, the researcher seeks to shed light on the ways in which non-traditional forms of preparation can contribute to effective pastoral ministry, particularly in diverse pastoral selection and …

Evaluating A Combined Affirmative Consent And Bystander Intervention Training For New Students, Gabrielle Gottschall

Theses and Dissertations

The current study examined the impact of a live, virtual training on the combined topics of affirmative consent and bystander intervention among 1,395 students new to the university in 2022. Student responses on pre-survey and post-training surveys were analyzed to determine if attending the intervention promoted students’ ability to understand, practice and recognize prosocial consent and bystander related attitudes and behaviors. New students registered to attend one 60-minute virtual training facilitated by the Department of Student Health and Wellness. Pre-survey data was collected in the form of a virtual survey prior to the intervention and again 30 days after students …

Examining The Experiences Of Dei Practitioners: A Look At The Racial Disparity In Policing Of Black People And The Subsequent Need For Adaptive Leadership, Lashawn Taylor

Theses and Dissertations

For centuries, Black people in the U.S. have had to navigate structural and institutional racism. This is especially true for the system of policing, which evolved from pre-emancipation slave patrols. Though law enforcement agencies have made strides in the past 160 years, Black people continue to be targeted and killed by police at a disproportionate rate. Evidence shows that DEI training initiatives within policing often fail to reduce this racial disparity that exists in policing. Yet, improved training outcomes surrounding racial relations continues to be a priority. The purpose of this qualitative, phenomenological study was to examine the experiences of …

A Leadership Strategy To Train And Equip African Pastors And Lay Leaders For Effective Ministry To Central African Refugees And Immigrants In Phoenix, Arizona, Joel Mpabwanimana

Professional Dissertations DMin

Problem

Since 2010, there has been a growing number of Central African refugees and immigrants resettling in Arizona. This transition adds many other challenges to the trauma some of them have already endured. Unfortunately, there is a lack of trained pastors and lay leaders to effectively minister to them. I designed this project to develop and implement an effective strategy to train and equip pastors and lay leaders to minister to Central African refugee and immigrant communities in the Ubumwe Seventh-day Adventist Church and Glendale Seventh-day Adventist Church in Phoenix, Arizona.

Method

This project had several primary objectives: (1) to …

Programa De Capacitacao Em Evangelismo Publico Para Pastores Distritais Na Divisao Sul-American Da Igreja Adventista Do Septimo Dia, Rafael Ayala Silva Rossi

Professional Dissertations DMin

Problem

In a world facing constant changes, the School of Evangelism of South American Division emerges as another key element in preparing and inspiring district pastors to lead effective evangelism campaigns. The reality presents unique missionary challenges, and thus, the urgency to strengthen communal faith and expand public evangelism becomes more pressing. This thesis addresses the crucial importance of reformulating guidelines and updating the curriculum of the School of Evangelism to meet new spiritual and missionary demands. The aim of this thesis is to answer the following question: In what way can a training program in public evangelism help district …

Assessing The Impact Of Human Resource Management (Hrm) Practices On Organizational Commitment: An Examination Of The Role Of Temporal Focus, Monty Clint Taylor

Theses, Dissertations and Capstones

This study explores how organizational commitment is associated with employee satisfaction regarding the human resource management (HRM) practices of training/development and compensation. Drawing on Affective Events Theory (AET), this research also examines the role of past temporal focus as a moderating variable of the proposed relationships. During times of historically low unemployment rates below 4% in the United States (U.S. Bureau of Labor Statistics, 2024), organizations face major challenges in hiring and retaining employees to fill existing job vacancies (Conklin, 2022). Overall organizational stability (i.e., productivity and financial capabilities) is maintained when skilled employees are successfully recruited and trained as …

Examining The Rockford Public Schools' Master Scheduling Process As An Open System To Achieve Sustainability, Renee E K Schott

Dissertations of Practice

Master scheduling is a high-stakes process that plays a critical role in a school’s ability to effectively deliver instruction to students. Proper care is required to ensure students have equitable access to courses and staff assignments are maximizing the functionality of the schedule. Despite its significance, however, there is little extant literature or research on the topic of master scheduling itself or its agents, Master Schedulers. The scope of this research strives to fill that gap by analyzing the master scheduling processes of a Midwest, urban, public school district through the lens of Systems Theory. Through this study, strengths and …

Emprender Bogotá: Una Propuesta Metodológica De Formación Para El Emprendimiento, Néstor Iván Carvajal Niño, Marco Javier Osorio Vargas

Maestría en Docencia

En la lógica de las tendencias comerciales modernas existe una gran cantidad de discursos y ofertas en torno a temas de emprendimiento. En este contexto nace Emprender Bogotá, como una iniciativa formativa que busca acompañar a emprendedores en su camino a la concreción de sus ideas y proyectos de negocio. Esta iniciativa basa su propuesta de valor a partir de una red de apoyo de expertos en materia de emprendimiento y en pedagogía, que mediante la metodología CIT (captar, interpretar y transformar) van brindando un itinerario formativo único y original. El estilo de formación que adopta esta iniciativa se suscribe …

Training Paraprofessionals In The Implementation Of Aided Language Modeling With Individuals With Intellectual Disabilities And Ccn, Julianne Hill

Theses and Dissertations--Early Childhood, Special Education, and Counselor Education

The purpose of this research is to train special education paraprofessionals in the implementation of Aided Language Modeling (ALM) through a coaching program. A single-case multiple probe design across three paraprofessional/student dyads was used to analyze data. Coaching procedures included a single 20-minute training workshop with the researcher between baseline and intervention and post-session conversations after each intervention trial. The research took place in a public school in the southeastern United States. The school was located outside of a metropolitan area in a suburban school district. The study took place to answer the following questions: (1) With the implementation of …

Implementing Change: Training For Adult Emergency Assessment, Recognition, And Stabilization For Novice And Non-Critical Care Nurses, Shannon C. Clancy-Burgess

Master's Theses and Capstones

Abstract

Background At a macrosystem in New England hospital nurses are requesting more training for better preparedness in situations of clinical deterioration in the patient. Current education offerings were focused on cardiac and respiratory arrest situations. Review of the literature reveals the need for training in recognition and response to clinical deterioration. Simulation training can be a useful training tool.

Methods Several assessments were conducted to determine the need for a new course that focuses on recognition and response for stabilization. These assessments included an AHRQ Gap Analysis, a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis, Stakeholder feedback using Qualtricsä, …

Pepperoni Roll Studios: Prototype Design For Creating And Operating A Podcast And Audio Production Student Organization At West Virginia University, Nicholas Kirk Kratsas

Graduate Theses, Dissertations, and Problem Reports

As technology and audience demand change the traditional media landscape, student organizations at the university level, such as West Virginia University’s Student Media, are looking for ways to expand experiential learning opportunities for their students. This professional project seeks to address this need at West Virginia University by proposing and developing a prototype for a stand-alone community of practice for podcasting and audio editing as a student organization under the management of an advisor and professional staff. This project will not only justify the importance and timeliness of an experiential learning environment centered on podcasting but also culminate in generating …