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Sensemaking In Information Systems: Toward A Sensemaking Inquiring System, James Parrish
Sensemaking In Information Systems: Toward A Sensemaking Inquiring System, James Parrish
Electronic Theses and Dissertations
Complexity and uncertainty have long been problems for organizations of all types. Organizational members do not do a very good job of dealing with the complexity and uncertainty as research shows that when faced with complex situations humans often turn to the same sources of information repeatedly (a practice that will eventually betray them), and/or reduce the amount of scanning that they do (Weick 1995; Boyd and Fulk 1996). Organizations often turn to information systems to help them deal with the complexity, but they often take a techno-centric view of knowledge that does not incorporate the human qualities needed for …
A Dialectical Methodology For Decision Support Systems Design, Wafa Elgarah
A Dialectical Methodology For Decision Support Systems Design, Wafa Elgarah
Electronic Theses and Dissertations
As organizations continue to grow in size, reaching global proportions, they have ever increasing impacts on their environments. Some believe that a much broader array of concerns should be brought into organizational decision-making processes, including greater consideration of social, political, ethical and aesthetic factors (Mitroff and Linstone, 1993; Courtney, 2001). Decision environments such as these are decidedly "wicked" (Rittel and Webber, 1973). Designing decision support systems in such environments where there is a high level of interconnectedness, issues are overlapping and a multiplicity of stakeholders is involved, is a very complex task. In this dissertation a methodology for the development …