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Crisis management

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A Phenomenological Exploration Of The Leadership Experiences Of School Leaders During Covid-19 Changes, Margaret H. Johnson Dec 2023

A Phenomenological Exploration Of The Leadership Experiences Of School Leaders During Covid-19 Changes, Margaret H. Johnson

Doctoral Dissertations and Projects

The purpose of this qualitative, transcendental phenomenological study was to explore the leadership experiences of school leaders during the COVID-19 pandemic. The theory guiding this study was Hersey and Blanchard’s situational leadership theory as it focuses on the idea that leadership is contingent and can be adjusted based upon the factors of a situation. The situational leadership theory can help to explain the adjustments in leadership practices that could be made when the employee’s task changes, or their relationship needs change. The relationship between the situational leadership theory and this study was the change in faculty task and setting situations …


Perception Of Crisis Management, Service Quality, And Loyalty Programs On Airline Travel Intention: What Roles Do Fear Of Covid-19 And Risk Attitude Play?, Sohel M. Imroz, Tamilla Curtis, Scott C. Ambrose Sep 2023

Perception Of Crisis Management, Service Quality, And Loyalty Programs On Airline Travel Intention: What Roles Do Fear Of Covid-19 And Risk Attitude Play?, Sohel M. Imroz, Tamilla Curtis, Scott C. Ambrose

Publications

This research investigates the antecedents of airline travel intention, including the effects of crisis management, service quality perceptions, and loyalty programs, along with the fear of coronavirus disease (COVID-19) and risk attitude among individuals from different parts of the world during the peak of the pandemic. Its main objective is to assess how these variables impact passenger airline travel intention. Partial least squares structural equation modeling was used to assess the measurement model and test the hypothesized relationships on the sample of 944 travelers. Results indicated strong positive associations between fear of COVID-19, risk-averse attitudes, and service quality with respect …


Higher Education During Crisis: A Phenomenological Study Of Educator Perceptions On Their Transition To Online Education During The Covid-19 Pandemic, Carrie Smith Curtis Apr 2023

Higher Education During Crisis: A Phenomenological Study Of Educator Perceptions On Their Transition To Online Education During The Covid-19 Pandemic, Carrie Smith Curtis

Doctoral Dissertations and Projects

The purpose of this hermeneutic phenomenological study is to describe the experience of higher education faculty during the crisis-response transition to online learning as a result of the COVID-19 pandemic. By gaining a perspective of the experiences of faculty during this crisis experienced during the 2020-2021 academic year, valuable insight can be gained for higher education institutions on how to better prepare for future crises. Phenomenology allows the participant’s perspectives to be treated as complete truth and analyzed from multiple vantage points through horizontalization. This study uses Transition Theory to draw conclusions about the adaptability of faculty without prior experience …


Covid-19 Education Response Mapping Study: Building Resilience In Lao Pdr: Readiness, Response, And Recovery, Yung Nietschke, Anna Dabrowski, Maya Conway, Chaula Yoga Pradhika Jan 2023

Covid-19 Education Response Mapping Study: Building Resilience In Lao Pdr: Readiness, Response, And Recovery, Yung Nietschke, Anna Dabrowski, Maya Conway, Chaula Yoga Pradhika

International Education Research

The coronavirus disease 2019 (COVID-19) crisis has caused unprecedented levels of disruption to education systems worldwide. Across the Asia region, it is estimated that around 760 million children were impacted by school closures at the height of the pandemic. Government response strategies have varied across the region, with some countries imposing prolonged school lockdowns while others have had short, repeated closure periods. As countries begin to reopen schools and continue to prepare for subsequent waves of COVID[1]19 infection, there is a need to develop the greater capability of education systems to safeguard learning and address persistent barriers to learning equality …


Covid-19 Education Response Mapping Study: Building Resilience In The Philippines: Readiness, Response, And Recovery, Anna Dabrowski, Maya Conway, Yung Nietschke, Amy Berry, Chaula Yoga Pradhika Jan 2023

Covid-19 Education Response Mapping Study: Building Resilience In The Philippines: Readiness, Response, And Recovery, Anna Dabrowski, Maya Conway, Yung Nietschke, Amy Berry, Chaula Yoga Pradhika

International Education Research

The coronavirus disease 2019 (COVID-19) crisis has caused unprecedented levels of disruption to education systems worldwide. Across the Asia region, it is estimated that around 760 million children were impacted by school closures at the height of the pandemic. Government response strategies have varied across the region, with some countries imposing prolonged school lockdowns while others have had short, repeated closure periods. As countries begin to reopen schools and prepare for subsequent waves of COVID-19 infection, there is a need to develop a higher capability of education systems to safeguard learning and address persistent barriers to learning equality by harnessing …


Covid-19 Education Response Mapping Study: Building Resilience In The Kyrgyz Republic: Readiness, Response, And Recovery, Yung Nietschke, Anna Dabrowski, Maya Conway, Chaula Yoga Pradhika Jan 2023

Covid-19 Education Response Mapping Study: Building Resilience In The Kyrgyz Republic: Readiness, Response, And Recovery, Yung Nietschke, Anna Dabrowski, Maya Conway, Chaula Yoga Pradhika

International Education Research

The coronavirus disease 2019 (COVID-19) crisis has caused unprecedented levels of disruption to education systems worldwide. Across the Asia region, it is estimated that around 760 million children were impacted by school closures at the height of the pandemic. Government response strategies have varied across the region, with some countries imposing prolonged school lockdowns while others have had short, repeated closure periods. As countries begin to reopen schools and continue to prepare for subsequent waves of COVID-19 infection, there is a need to develop the greater capability of education systems to safeguard learning and address persistent barriers to learning equality …


Covid-19 Education Response Mapping Study In Asia: Executive Summary, Yung Nietschke, Anna Dabrowski, Maya Conway, Chaula Yoga Pradhika Jan 2023

Covid-19 Education Response Mapping Study In Asia: Executive Summary, Yung Nietschke, Anna Dabrowski, Maya Conway, Chaula Yoga Pradhika

International Education Research

This document provides a summary of research exploring the systems, policies, and school-level practices that have supported learning continuity in Asia during and after the COVID-19 pandemic. Based on a review of policy documents on COVID-19 responses in Asia and a deep dive analysis of system and school-level responses in the Philippines and the Kyrgyz Republic, the findings from this study provide policymakers and education stakeholders with evidence of promising practices that could be leveraged to support learning recovery and education system resilience. In addition, a policy review was conducted on the Lao People’s Democratic Republic (Lao PDR), which focused …


Women Microbusiness Owners’ Entrepreneurial Marketing Decision-Making During A Crisis, Helen L. Bruce, Tara Rooney, Ewa Krolikowska Jan 2023

Women Microbusiness Owners’ Entrepreneurial Marketing Decision-Making During A Crisis, Helen L. Bruce, Tara Rooney, Ewa Krolikowska

Articles

Understanding effective marketing decision-making is key to driving business performance. However, knowledge of marketing decision-making by microbusiness owners is limited. Moreover, little is known about how microbusiness owners make marketing decisions under crisis conditions. This article explores entrepreneurial marketing decision-making by women microbusiness owners during the COVID-19 pandemic, through qualitative interviews with providers of children’s activities, who migrated their services online during lockdown. Findings shed light on their marketing decision-making by highlighting transitions between causation and effectuation approaches and identifying key resources leveraged in effectuation decision-making. We also observe how distinct principles of effectuation may be combined to make effective …


Saying No To Say Yes: Mediating Student Technology Needs In Times Of Crisis, Catherine Fonseca, Rita Premo, Hilary Smith Jan 2023

Saying No To Say Yes: Mediating Student Technology Needs In Times Of Crisis, Catherine Fonseca, Rita Premo, Hilary Smith

Faculty & Staff Scholarship

This chapter details the mediating role embraced by the SSU Library in managing university-wide technology and learning challenges during an unanticipated pivot to remote instruction and is organized according to lessons learned. Responding to COVID disruptions in real time, we identified key areas where our expertise and relationships allowed us to advocate for and support students, while also saying no or limiting our participation in others. Limiting the services provided during a crisis to only those that fit within the core scope of our mission was a powerful tactic that libraries should exercise often and widely communicate. Rather than answering …


Resilience, Crisis Management And Continuous Improvement Against The Impact Of Covid-19 On Employees’ Engagement And Emotions. Insights From A Cypriot Sme, Christina Nizamidou Jan 2023

Resilience, Crisis Management And Continuous Improvement Against The Impact Of Covid-19 On Employees’ Engagement And Emotions. Insights From A Cypriot Sme, Christina Nizamidou

All Works

COVID-19 forced governments and organizations to navigate unchartered waters and shift to remote work to prevent its spreading, aiming to be resilient and maintain their sustainability. Recent research showed that COVID-19 impacted employees’ engagement and emotions. As every crisis is unique and every organization experiences a crisis differently, this study adopts the single-case study research method to understand better how a Cypriot SME in the financial service dealt with COVID-19 and its aftermath. By interviewing multiple employees from all hierarchical levels, it assesses the company’s level of resilience. Moreover, it demonstrates the company’s challenges to preserve its commitment to continuous …


Let’S Practice: Shaping Crisis Management Of Preservice Counseling Professionals, Yuleinys A. Castillo, Jason Cartwright, Mandy Greaves, Suzanne Maniss Jan 2023

Let’S Practice: Shaping Crisis Management Of Preservice Counseling Professionals, Yuleinys A. Castillo, Jason Cartwright, Mandy Greaves, Suzanne Maniss

Counseling Faculty Publications and Presentations

Counselors frequently encounter crises in practice with various factors shaping crisis management. However, limited preparation and training combined with personal and situational characteristics affect a counselors’ ability to properly handle a crisis. The purpose of the present study was to identify factors that could potentially affect the ability to handle a crisis in session among counselors-in-training and add to the understanding of self-efficacy in crisis counseling. The study consisted of participants enrolled in a practicum pre-service course in a CACREP accredited program. Results were analyzed through a narrative research approach, specifically a categorical-content narrative analysis, theory-driven thematic analysis and cross-case …


Enrollment Management Strategies At Rural Community Colleges Resulting From The Pandemic, Robin C. Daniel, Mitchell R. Williams, Kim E. Bullington Jan 2023

Enrollment Management Strategies At Rural Community Colleges Resulting From The Pandemic, Robin C. Daniel, Mitchell R. Williams, Kim E. Bullington

Educational Leadership & Workforce Development Faculty Publications

Higher education institutions around the world were impacted by the COVID-19 pandemic that began in early 2020. Because U.S. community colleges focus on two-year degrees and workforce development, they were affected differently than their four-year counterparts. This study examined how academic administrators at different rural community colleges in Virginia, United States, perceived enrollment management practices that were implemented or changed due to the pandemic. This sequential explanatory study's first phase was quantitative and measured mid- to senior-level administrators' views of how the pandemic affected their colleges' enrollment management practices. The second qualitative phase resulted in five themes surrounding COVID-related enrollment …


Identifying The Evolution Of Sport Leadership And Group Dynamics During Covid-19, Frank Ely, Katherine Hirsch, Myles Doan, Krista Chandler, Todd Loughead Sep 2022

Identifying The Evolution Of Sport Leadership And Group Dynamics During Covid-19, Frank Ely, Katherine Hirsch, Myles Doan, Krista Chandler, Todd Loughead

Research Result Summaries

No abstract provided.


Readiness, Response, And Recovery: The Impacts Of Covid-19 On Education Systems In Asia, Anna Dabrowski, Yung Nietschke, Syeda Kashfee Ahmed, Amy Berry, Maya Conway Sep 2022

Readiness, Response, And Recovery: The Impacts Of Covid-19 On Education Systems In Asia, Anna Dabrowski, Yung Nietschke, Syeda Kashfee Ahmed, Amy Berry, Maya Conway

Monitoring Learning

This review provides insights into COVID-19 responses in educational systems in Asia, and to understand which policies and practices were already in place to contribute to system readiness and resilience. Although the evidence base remains scarce, reflecting on the different system and school-level responses in Asia provides opportunity to identify gaps in current policies and research, and consider new ways in which countries in Asia can strengthen their educational systems into the future. It considers what makes an education system resilient, and the importance of school level practices. It uses an analytical framework to review readiness, response and recovery, and …


Degree Of Technology, Adequacy Of Infrastructure, And Stimulus Rainy-Day-Fund As Determinants Of A Firm’S Performance During A Pandemic, Palpouguini G. Idani May 2022

Degree Of Technology, Adequacy Of Infrastructure, And Stimulus Rainy-Day-Fund As Determinants Of A Firm’S Performance During A Pandemic, Palpouguini G. Idani

FIU Electronic Theses and Dissertations

This research aims to use a quantitative research method to measure the degree of technology, adequacy of infrastructure, and stimulus/rainy day fund as determinants of a firm’s performance during a pandemic. The paper draws from the contingency theory, which focuses on situational variables and leadership styles for effective leadership in managing events. The theory describes that “there is no single right method of doing things and it’s the context which decides the best approach” (Kureshi, 2013). Leaders guide every innovation and change in an organization for the purpose of self-enhancement (Özkan, et al., 2017). Although abundant research exists on managing …


The "Unite The Right" Rally And Charlottesville City Schools: The Transformation Of A Crisis, Sara Lourdes Epperly, Jay Paredes Scribner, Karen L. Sanzo Jan 2022

The "Unite The Right" Rally And Charlottesville City Schools: The Transformation Of A Crisis, Sara Lourdes Epperly, Jay Paredes Scribner, Karen L. Sanzo

Educational Leadership & Workforce Development Faculty Publications

Educational leaders at all levels must be prepared to address crises and their aftermaths. The conventional wisdom on crises and their management suggests that while crisis can originate from myriad sources, they largely proceed according to predictable stages. Our study draws from traditional and more critical literature on crisis and crisis management to understand the case the 2017 Unite the Right rally and its impact on Charlottesville City Schools. Specifically, we unpack the unfolding nature of the crisis and the district superintendent’s leadership through each phase of the crisis. We use the notion of paracrisis and crisis of challenge to …


Electronic Management In University Libraries Under Corona Pandemic (Covid-19): Reality And Challenges, Hanan Ahmed Farag Oct 2021

Electronic Management In University Libraries Under Corona Pandemic (Covid-19): Reality And Challenges, Hanan Ahmed Farag

Library Philosophy and Practice (e-journal)

This study examines the experience of libraries at Imam Abdul Rahman bin Faisal University during the period of the Corona pandemic (COVID-19) since early March 2020. The paper reviewed the reality of libraries during the crisis and highlighted the unknown challenges posed by the epidemic to the university digital services. The paper examines how libraries have adapted electronic management to support the university’s full online teaching and learning processes since March 2020. The impact of the use of electronic management on the performance of human resources at the Deanship of Library Affairs at Imam Abdul Rahman bin Faisal University was …


Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 5 Of 5, Joshua E. Bowar Oct 2021

Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 5 Of 5, Joshua E. Bowar

Faculty Work Comprehensive List

No abstract provided.


Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 4 Of 5, Joshua E. Bowar Oct 2021

Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 4 Of 5, Joshua E. Bowar

Faculty Work Comprehensive List

No abstract provided.


Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 3 Of 5, Joshua E. Bowar Sep 2021

Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 3 Of 5, Joshua E. Bowar

Faculty Work Comprehensive List

No abstract provided.


Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 2 Of 5, Joshua E. Bowar Sep 2021

Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 2 Of 5, Joshua E. Bowar

Faculty Work Comprehensive List

No abstract provided.


Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 1 Of 5, Joshua E. Bowar Sep 2021

Crisis Mode: 10 Keys To Unlock Thriving In Christian School Leadership - Part 1 Of 5, Joshua E. Bowar

Faculty Work Comprehensive List

No abstract provided.


Adapting To A Health Crisis: A Case Study Of A Real Estate Brokerage Team’S Crisis Communication And Management, Brielle Labonte May 2021

Adapting To A Health Crisis: A Case Study Of A Real Estate Brokerage Team’S Crisis Communication And Management, Brielle Labonte

Honors Program Theses and Projects

The Covid-19 crisis was a foreign crisis to societies worldwide. Since its introduction in December 2019, businesses had to adapt to major societal changes, as new restrictions were implemented on societal functions worldwide. The real estate industry, in particular, experienced significant changes in the market, as well as their overall practices of business. This study will use qualitative research, specifically a case study approach, to study how the Lori Seavey Realty Team of North Attleboro Massachusetts, mitigated the COVID-19 pandemic through the lens of the Situational Crisis Communication Theory (SCCT). The significance of this thesis in the field of communications …


Delivering Bad News: Crisis Communication Methods In Academic Libraries, Brittany O'Neill, Rebecca Kelley May 2021

Delivering Bad News: Crisis Communication Methods In Academic Libraries, Brittany O'Neill, Rebecca Kelley

Faculty Publications

This exploratory study analyzed the specific crisis communication methods of academic libraries. A survey was sent to library staff at Association of Research Libraries-member colleges and universities to describe if, who, when, and how they communicated bad news to their stakeholders for major, minor, and emerging crises. The findings show that respondents used multiple communication strategies, which varied based on the crisis. The data show that libraries communicated journal and database cancellations and health and safety emergencies more slowly than access issues and were more likely not to communicate those crises at all. Respondents also more frequently chose to communicate …


Significant Stakeholders: Toward An Agile Knowledge Management System In The Time Of Coronavirus Crisis, Yaojie Li, Yi Zhou, Thomas Stafford, Xuan Wang Mar 2021

Significant Stakeholders: Toward An Agile Knowledge Management System In The Time Of Coronavirus Crisis, Yaojie Li, Yi Zhou, Thomas Stafford, Xuan Wang

Information Systems Faculty Publications and Presentations

Effective crisis response requires sophisticated knowledge management in organizations. Agile systems development capabilities for such crisis response systems are important, particularly for purposes of tailoring a crisis-oriented knowledge management system to a rapidly shifting threat landscape. We propose an architecture for achieving both of these ends in the form of an Agile Crisis Management System involving three specific stakeholders, and we discuss the steps, outcomes, and implications of such a system.


Business Education: How Culture And Leadership Impact Organizational Outcomes, Joyce Lemay, Chris Kaiser Aug 2020

Business Education: How Culture And Leadership Impact Organizational Outcomes, Joyce Lemay, Chris Kaiser

Business Faculty Publications

Leadership and organizational culture influence the outcomes of any business. Many companies look at various information to measure results but may not know how to manage the information or interpret it in a way to make ethical and effective decisions. Many organizational cultures are broken and leadership needs to better understand how culture impacts the required outcomes. This article reviews the demands of a broken culture and creative ways to impact culture to ensure effective organizational outcomes. In times of crisis, like COVID-19, organizational culture can direct, redirect, or worsen the desired outcomes. The ability to analyze, understand and positively …


Corona Pre-Crisis Stage: What Could We Have Done Differently?, Laila El Baradei Apr 2020

Corona Pre-Crisis Stage: What Could We Have Done Differently?, Laila El Baradei

Faculty Journal Articles

No abstract provided.


Covid-19 Hr Challenge: Lessons From Vigilant Singaporeans, Richard R. Smith Apr 2020

Covid-19 Hr Challenge: Lessons From Vigilant Singaporeans, Richard R. Smith

Research Collection Lee Kong Chian School Of Business

Lessons from Singapore that may benefit global HR business leaders in caring for the health and well-being of the workforce during this challenging time.


A Geolocation-Aware Mobile Crowdsourcing Solution For The Emergency Supply Of Oxygen Cylinders, Faouzi Kamoun, May El Barachi, Abderrazak Hachani, Fatna Belqasmi, Amir Ben Said, Imed Amri Jan 2020

A Geolocation-Aware Mobile Crowdsourcing Solution For The Emergency Supply Of Oxygen Cylinders, Faouzi Kamoun, May El Barachi, Abderrazak Hachani, Fatna Belqasmi, Amir Ben Said, Imed Amri

All Works

© 2020 The Authors. Published by Elsevier B.V.All rights reserved. Emergency medical oxygen cylinders are commonly used as first aid kits to prevent strokes during chronic obstructive pulmonary disease (COPD) / asthma attacks. In this paper, we propose a geolocation-aware mobile crowdsourcing solution for the emergency supply of oxygen cylinders to patients suffering from sudden breathing difficulties. The proposed crowdsourcing solution leverages the proliferation of mobile devices to connect requestors of emergency oxygen cylinders with potential suppliers from the crowd during crises. We describe the design process of the system, its technical implementation details, key features. We also discuss some …


From A 'Super Spreader Of Mers' To A 'Super Stopper' Of Covid-19: Explaining The Evolution Of South Korea's Effective Crisis Management System, Seung-Youn Oh Jan 2020

From A 'Super Spreader Of Mers' To A 'Super Stopper' Of Covid-19: Explaining The Evolution Of South Korea's Effective Crisis Management System, Seung-Youn Oh

Political Science Faculty Research and Scholarship

COVID-19 has placed global and national leadership under a serious stress test by threatening lives and livelihoods on an unprecedented scale. South Korea emerged as one of the first countries to flatten the transmission curve despite its high population density and proximity to China, without imposing the aggressive lockdowns or complete travel bans that China and many other countries adopted. This paper explores two questions. First, what kind of institutional and legal foundations explain South Korea’s strong public health response to the pandemic? Second, from a historical perspective, South Korea evaded the worst of the SARS outbreak in 2003 yet …