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Talking Vs. Communicating, Ken Margolies Jul 2006

Talking Vs. Communicating, Ken Margolies

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[Excerpt] There is a saying, "When all is said and done, more is said than done." Stewards who attend union meetings to decide how to handle and issue or grievance sessions with management probably agree. Why is it so difficult to get past the talk and make decisions, agreements, and well, get things done?


Social Exchange Theory Of Emotions, Edward J. Lawler, Shane R. Thye Jan 2006

Social Exchange Theory Of Emotions, Edward J. Lawler, Shane R. Thye

Articles and Chapters

[Excerpt] Emotions are likely to be produced when two or more people exchange valued outcomes (i.e., goods, rewards, payoffs). Emotions are internal events that occur within an actor and that stem from conditions or events external to the actor (e.g., the behavior of others, results of exchange, social context). These may take various forms, including general feelings of pleasure/satisfaction or displeasure/dissatisfaction or more specific feelings of anger, shame, pride, gratitude, and so forth. It is reasonable to presume that any emotions felt by actors due to their exchange could have important effects on their future exchanges ...


The Affect Theory Of Social Exchange, Edward J. Lawler Jan 2006

The Affect Theory Of Social Exchange, Edward J. Lawler

Articles and Chapters

[Excerpt] The affect theory of social exchange places emotion and feelings at the center of social exchange theorizing (Lawler 2001). It posits that exchange generates emotions and that emotions are internal responses that reward and punish actors. Emotions that occur regularly in exchange processes include feeling good about successful exchange, feeling shame about the terms accepted, feeling gratitude toward a conciliatory exchange partner, and feeling anger at a difficult or hostile exchange partner. The theory argues that such emotions and feelings have important consequences for the relations, networks, and groups within which they occur.