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Cornell University ILR School

Communication

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Talking Vs. Communicating, Ken Margolies Jul 2006

Talking Vs. Communicating, Ken Margolies

Articles and Chapters

[Excerpt] There is a saying, "When all is said and done, more is said than done." Stewards who attend union meetings to decide how to handle and issue or grievance sessions with management probably agree. Why is it so difficult to get past the talk and make decisions, agreements, and well, get things done?


Communicating Across Cultures, Ken Margolies Sep 2005

Communicating Across Cultures, Ken Margolies

Articles and Chapters

[Excerpt] Communication is the key to so many things a steward does, and good communication skills are something experienced stewards develop. But even experienced stewards have special challenges when the communication is between people of different cultures.


Creative Pressure Tactics, Ken Margolies Sep 1998

Creative Pressure Tactics, Ken Margolies

Articles and Chapters

[Excerpt] Saul Alinsky, a great labor and community organizer, once said that “tactics that drag on become a drag.” Stewards know that tactics used too often can lose their effectiveness and burn members out. That’s why wise stewards are always looking for new and creative ways to put pressure on an employer. Here are some ideas that have worked for other unionists.