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Issues In Establishing A Culture Of Assessment In A Complex Academic Health Sciences Library, Sally Bowler-Hill, Janis Teal
Issues In Establishing A Culture Of Assessment In A Complex Academic Health Sciences Library, Sally Bowler-Hill, Janis Teal
Posters and Presentations
This poster reports HSLICs experience creating a culture of assessment through the administration of customer satisfaction surveys for its library and technology support services. HSLIC's goal is to create a unified assessment culture in which services are evaluated regularly, generating a picture of the overall effectiveness of the organization. The LibQUAL+\u2122 survey was employed to evaluate library services. A technology support survey was developed in-house because an environmental scan did not reveal any standardized surveys for technology support services. The use of varying survey methodologies limits HSLIC's ability to integrate survey data and assess overall strengths and weaknesses besides adversely …