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The Relationship Between Counterproductive Work Behavior And Emotional Intelligence Among Leaders In Corrections, John Fitzgerald Caraway

Walden Dissertations and Doctoral Studies

The need for soft skills in corrections and law enforcement continues to be polarized in the media, and the courts, costing organizations billions in litigation and, in some cases, costing the lives for which the individuals have sworn to protect. The purpose of this quantitative correlational study aimed to examine the relationship between counterproductive work behavior (CWB) and emotional intelligence (EI). The research questions focused on the relationship between CWB and EI among leaders in corrections with age, gender, education, and veteran status as control variables. The relationship between a leader's CWB and their EI was not known. The theoretical …

Emotional Intelligence And Toxic Leadership In Police Departments, Lisa Sorensen

Walden Dissertations and Doctoral Studies

Effective leadership in law enforcement is critical for the overall success andeffectiveness of law enforcement personnel. Police leaders need to effectively guide officers through unparalleled social, technological, and life and death challenges. Although scholarly research indicates a positive connection between leadership effectiveness and emotional intelligence, understanding the specifics of this relationship has not been clearly identified. This research was an attempt to better understand how emotional intelligence impacts the perception of leaders demonstrating toxic behaviors and the relationship quality between police leaders and their direct reports. Data was collected from 63 law enforcement leaders and 162 direct reports in small …

How It Professionals Acquire Soft Skills, Paul Majett

Walden Dissertations and Doctoral Studies

AbstractIn this study, I investigated how information technology (IT) professionals learn/acquire soft skills. Little is understood about how IT professionals describe and apply the soft skills that they consider necessary for their own employability. Exploring how IT professionals describe and apply soft skills is important to their future work and career advancement. The purpose of this basic qualitative study was to better understand how IT professionals learn/acquire soft skills. Bandura’s 1986, social learning theory served as the organizational conceptual framework of this study and guided the research question, which asked how IT professionals acquire learn/acquire soft skills. This research question …

Emotional Intelligence And Safety Culture In Business Aviation, Sonnie Bates

Walden Dissertations and Doctoral Studies

With a lack of research regarding the relationship between emotional intelligence and safety culture in the aviation industry, safety professionals have inadequate information to reduce human error, the leading cause of tragic aircraft accidents. The purpose of this study was to determine the extent to which there is a relationship between emotional intelligence and safety culture in the business aviation industry. This study was grounded on Reason’s theoretical model for safety culture, enhanced by Wang and Sun, and the emotional intelligence framework by Salovey and Mayer, enhanced by Jordan and Lawrence. A quantitative descriptive correlational approach was used with convenience …

Emotional Intelligence And Safety Culture In Business Aviation, Sonnie Bates

Walden Dissertations and Doctoral Studies

With a lack of research regarding the relationship between emotional intelligence and safety culture in the aviation industry, safety professionals have inadequate information to reduce human error, the leading cause of tragic aircraft accidents. The purpose of this study was to determine the extent to which there is a relationship between emotional intelligence and safety culture in the business aviation industry. This study was grounded on Reason’s theoretical model for safety culture, enhanced by Wang and Sun, and the emotional intelligence framework by Salovey and Mayer, enhanced by Jordan and Lawrence. A quantitative descriptive correlational approach was used with convenience …

Strategies For Emotional Intelligence Training For Improving Employee Performance, Dale Elizabeth Laing-Hall

Walden Dissertations and Doctoral Studies

The nursing home industry's lack of emotional intelligence (EI) can negatively impact patient satisfaction and performance. Nursing home leaders who lack strategies to apply EI training to increase job satisfaction, reduce employee turnover, and improve interpersonal skills risk financial loss and business failure. Grounded in the EI framework, the purpose of this multiple qualitative case study was to explore strategies nursing home leaders use to apply EI training to reduce employee turnover, increase job satisfaction, and improve interpersonal skills for performance improvement. The participants comprised four nursing home leaders from multiple nursing homes in Florida who implemented strategies to reduce …

Emotional Intelligence Among Nigerian Construction Project Leaders During Periods Of Uncertainty, Ibrahim Hassan Mashi

Walden Dissertations and Doctoral Studies

Some construction project leaders in Nigeria have exhibited leadership ineffectiveness during periods of uncertainty due to a lack of emotional intelligence (EI) engagement. This has led to poor performance of construction projects in Nigeria. The purpose of this qualitative exploratory case study was to explore the engagement of EI in enhancing leadership effectiveness among construction project leaders in Nigeria during periods of uncertainty. Fifteen participants involving construction project leaders were selected through purposeful sampling from five construction firms in Abuja, Nigeria. The target participants were specifically chosen for their expertise and experience to ensure that the information created is relevant …

Strategies For Emotional Intelligence Training For Improving Employee Performance, Dale Elizabeth Laing-Hall

Walden Dissertations and Doctoral Studies

The nursing home industry's lack of emotional intelligence (EI) can negatively impact patient satisfaction and performance. Nursing home leaders who lack strategies to apply EI training to increase job satisfaction, reduce employee turnover, and improve interpersonal skills risk financial loss and business failure. Grounded in the EI framework, the purpose of this multiple qualitative case study was to explore strategies nursing home leaders use to apply EI training to reduce employee turnover, increase job satisfaction, and improve interpersonal skills for performance improvement. The participants comprised four nursing home leaders from multiple nursing homes in Florida who implemented strategies to reduce …

Leadership Strategies To Improve Business Performance In The Information Technology Industry, Edward Turay

Walden Dissertations and Doctoral Studies

Ineffective leadership adversely affects performance at both the organizational and individual levels. Information technology (IT) leaders are concerned about ineffective leadership because it can result in the deterioration of employee morale, an increase in employee turnover, and decreased profitability. Grounded in Herzberg’s two-factor motivation theory, the purpose of this qualitative single case study was to explore leadership strategies managers in the IT industry use to improve business performance. The six participants were senior and mid-level managers of two IT firms in Beirut, Lebanon who had at least 5 years of experience managing their organization’s leadership strategies. Data were collected using …

Emotional Intelligence Among Nigerian Construction Project Leaders During Periods Of Uncertainty, Ibrahim Hassan Mashi

Walden Dissertations and Doctoral Studies

Some construction project leaders in Nigeria have exhibited leadership ineffectiveness during periods of uncertainty due to a lack of emotional intelligence (EI) engagement. This has led to poor performance of construction projects in Nigeria. The purpose of this qualitative exploratory case study was to explore the engagement of EI in enhancing leadership effectiveness among construction project leaders in Nigeria during periods of uncertainty. Fifteen participants involving construction project leaders were selected through purposeful sampling from five construction firms in Abuja, Nigeria. The target participants were specifically chosen for their expertise and experience to ensure that the information created is relevant …

The Moderating Role Of Emotional Intelligence On Remote Work-Related Stresses During The Covid-19 Pandemic, Devon Michelle Scherer

Walden Dissertations and Doctoral Studies

At the start of the COVID-19 pandemic, many employees were laid off, furloughed, and forced to work remotely with no time to prepare for the drastic shift in routine. Those working from home have sometimes found it challenging to maintain boundaries between work and family, often leading to decreased overall psychological well-being. Research suggests that individuals with high levels of emotional intelligence (EI) may be better equipped to regulate their emotions during stressful times. Informed by EI theory, the purpose of this quantitative study was to investigate the potential for ability EI to influence work stresses associated with stay-at-home orders …

Emotional Intelligence Of Undergraduate Engineering Students With And Without Internships, Isgard Swana Hueck

Walden Dissertations and Doctoral Studies

Workplace expectations for engineers have changed in the 21st century due to rapid technology advances, globalization, customer centricity, and team-based design practices, which require engineering graduates to have well-developed emotional intelligence (EI) to perform at high levels in the engineering profession. To fill the gap between engineering employers’ expectations and academic preparation of engineering students, internships in engineering industries have shown many benefits as work-based educational strategies in higher engineering education. However, it is not known whether internships also address needed EI levels in engineering students. The purpose of this basic quantitative study was to determine whether global and domain …

Emotional Intelligence And The Perceived Emotional Effects Of Cyberbullying In The Workplace, Madonna Navarro

Walden Dissertations and Doctoral Studies

Cyberbullying is a growing problem that has had a negative impact on the health and well-being of employees, which ultimately affects the success and productivity of organizations. In their four branch model of emotional intelligence, Mayer et al. stated that having the ability to perceive emotions, facilitate thought, understand emotions, and manage emotions was important in being able to regulate oneself and overcome adversities. This was the theoretical framework used for the study. The purpose of the current study was to determine what type of emotional effect priming emotional intelligence would have in the presence of perceived cyberbullying in the …

Age And Experience As Factors For Predicting Emotional Intelligence In Nurse Managers, Patricia Gursky

Walden Dissertations and Doctoral Studies

Emotional intelligence (EI) is defined as the capacity to recognize and manage emotions and feelings to guide behaviors which is an ability that is crucial for nurse mangers to possess. Understanding the key factors for predicting emotional intelligence in nurse managers may influence hiring practices and the appointment of managers who will influence job satisfaction, employee engagement, retention, and turnover. The purpose of this quantitative predictive correlational study, guided by King’s theory of goal attainment and Mayer and Salovey’s four-branch ability model of EI, was to determine whether age, years of experience as a nurse, and years of experience as …

Influence Of Spirituality On University Students’ Emotional Intelligence, Perceived Stress, And Life Quality, Janette Cooke

Walden Dissertations and Doctoral Studies

AbstractFirst-year university students are at risk for mental and physical health ailments due to maladaptive stress coping mechanisms. A gap in research remains as to whether there are health benefits for minority religious groups or students who have a spiritual (nonreligious) belief system. The purpose of this study was to explore the relationship between student spirituality and the level of emotional intelligence (EI), perceived stress (PS), and life quality (LQ), as moderated by different campus types (secular or religious). The theory of spirituality and the theory of individual psychology were used as frameworks to explain the psychological, emotional, and physical …

Emotional Intelligence, Resilience, And Stress Among Women In Treatment For Substance Disorders, Zummuna Zonzanna Davis

Walden Dissertations and Doctoral Studies

Emotional intelligence (EI) is the ability of an individual to perceive, use, comprehend, and regulate emotions. While relationships between EI and risk of drug abuse have been explored, possible mechanisms through which higher EI may serve as a protective factor remain undefined; there was a need to understand how EI was related to stress among women with substance use disorders. The purpose of this study was to examine resilience as a mediator between EI and stress, a risk factor, among women in treatment for chemical dependency. The theoretical framework for this study was based on Salovey and Mayer’s EI model. …

Emotional And Spiritual Intelligence, Psychological Ownership, Burnout, And Well-Being’S Effect On College Counselor Self-Efficacy, Lola Nixon Johnston

Walden Dissertations and Doctoral Studies

College counselors provide individual and group counseling, consultation and educational outreach services, and supervision for counseling interns as well as serving on committees. As a result, college counselors are at risk of burnout, which could affect self-efficacy. The purpose of this quantitative study was to assess the roles of emotional intelligence, spiritual intelligence, psychological ownership, burnout, and well-being in predicting counseling self-efficacy of college counselors, as emotional intelligence, spiritual intelligence, and psychological ownership have been shown to reduce burnout by enhancing well-being. Using Neuman’s system model as a theoretical guide, this study used a quantitative approach using a cross-sectional survey …

Relationship Between Emotional Intelligence, Sales, Social Responsibility, Interpersonal Relationship, And Empathy, Lykesha D. Shelton

Walden Dissertations and Doctoral Studies

AbstractResearch over the past 25 years has shown a relationship between emotional intelligence, job performance, and sales. However, limited research exists relating to job-specific studies from a nonmanagerial perspective and focused on emotional intelligence and sales during the customer’s buying and selling interaction. The focus and purpose of this quantitative cross-sectional study was to determine if there was a statistically significant relationship between emotional intelligence and mortgage loan originators sales performance. The conceptual framework for this study incorporated Bar-On’s social emotional intelligence model. The sample consisted of 18 mortgage loan originators who worked with the retail banking sector throughout the …

Online Instructors' Use Of Emotional Intelligence In Higher Education Distance Learning, Aprile Marie Giordano Atwater

Walden Dissertations and Doctoral Studies

Emotional intelligence (EI) has been related to facets of higher education success in brick and mortar environments. Little is known, however, about how EI manifests in higher education distance learning (HEDL) environments. The purpose of this basic qualitative study was to explore HEDL undergraduate and graduate instructor perceptions of their use of EI so that best practices could be identified for online teaching. Guided by transformative emotional intelligence theory and the emotional learning system model, the 3 research questions were designed to clarify online instructors' EI knowledge, EI skills and strategies used by online instructors, and instructors' perceptions about the …

Perceptions Of Emotional And Social Intelligence Competencies Among Leaders Within Collective Impact Initiatives In Puerto Rico, Geraldine Bayron-Rivera

Walden Dissertations and Doctoral Studies

The complexity of global societies’ issues requires leaders whose competencies facilitate collective impact initiatives as strategies for coordinating multisector efforts to transform substantial social problems. In Puerto Rico, such endeavors are not producing expedient long-term impact. It is crucial to implement said collaborations relying on leaders' emotional strength and skills, enabling efficient processes to find solutions for subpar circumstances in communities. It was unknown whether senior managers in Puerto Rico understood the necessary emotional and social intelligence leadership competencies which must be developed to improve organizational processes in local cross-sector collaborations. This phenomenological study aimed to understand whether these leaders …

Emotional Behavioral Disability Students: How Emotional-Social Intelligence Empowers Mainstream Elementary Teachers, Christopher J. Hanna

Walden Dissertations and Doctoral Studies

A district in Southwestern Pennsylvania was experiencing disruptive behaviors with students with emotional behavioral disabilities in the elementary mainstream classroom. Grounded in the Bar-On 10-factor structure emotional-social intelligence model, the purpose of the study was to gain understanding of how emotional-social intelligence competency empowered regular-education teachers to maintain positive relationships with students with emotional behavioral disabilities. The qualitative naturalist-constructionist research approach involved implementing the responsive interview technique for data collection. The study involved purposeful sampling for participant recruitment for 10 elementary regular-education teachers. The elementary teachers who taught first through fifth grades were observed by their building principals as maintaining …

The Relationship Between Emotional Intelligence And Assessment Technology Institute Nclex- Rn Predictor Score, Debra Ann Wallace

Walden Dissertations and Doctoral Studies

The ability to pass a rigorous nursing curriculum and subsequently pass the National Council Licensing Examination for Registered Nurses (NCLEX-RN) exam is a requirement for nursing students to enter the nursing profession. Test anxiety may lead students to perform poorly on exams but emotional intelligence (EI) may buffer stress, improve communication, decrease anxiety, and improve nursing performance. The purpose of this descriptive, correlational study, guided by the EI theory, was to determine if there was a relationship among EI, the ATI -RN Comprehensive Predictor score, and first time pass rates on the NCLEX-RN among registered nurses who had graduated from …

Emotional Intelligence And Psychopathic Personality Traits: Examination Of Adult Male Sex Offenders In New Jersey, Kelly Rose White

Walden Dissertations and Doctoral Studies

Sexual assault and abuse have a significant impact on victims and society. Although there has been a plethora of research studies examining the criminogenic aspects of sexual offending, sparse literature exists on the emotional aspects of sexual offending. Prior research established that sex offenders hold deficits in their emotional functioning that could be a result of psychopathic personality traits. This research study sought to expand the literature on sex offenders and investigate if adult male sex offenders in New Jersey differ in emotional intelligence and psychopathic personality traits depending on victim typology. This study was grounded in coercion and integrated …

Strategies For Improving The Performance Of Multigenerational Cohorts In The Construction Industry, Jenean Harper Satterfield

Walden Dissertations and Doctoral Studies

Many small construction companies struggle to motivate Generation X (Gen X) and Generation Y (Gen Y) employees to improve performance. Small business owners who maximize multigenerational employee performance will experience an increase in productivity. Grounded in the generational theory, the purpose of this qualitative multiple case study was to explore strategies 3 small construction business owners in Northeastern Ohio used to improve the performance of multigenerational cohorts in the construction industry. Data were collected through semistructured face-to-face-interviews and a review of relevant internal organization documents. Thematic analysis was used to analyze the data. Key themes that emerged from the study …

Leadership Styles And Emotional Intelligence Of Federal Employees In Diversified Work Environments, Richard Lopez

Walden Dissertations and Doctoral Studies

On the Office of Personnel Management Federal Viewpoint Surveys, followers rated their leaders as ineffective. The public expects federal government leaders to effectively lead their followers in order to efficiently manage public services. The purpose of this correlational nonexperimental study was to determine whether there is a correlation between emotional intelligence (EQ) and a full range of leadership styles, as measured by the multileadership questionnaire (MLQ), from the perspective of the follower. Grounded in the theory of EQ, the extant scholarly literature revealed EQ skills complements leadership styles and predict leader success in a variety of business sectors, cultures, and …

Emotional Intelligence And Psychopathic Personality Traits: Examination Of Adult Male Sex Offenders In New Jersey, Kelly Rose White

Walden Dissertations and Doctoral Studies

Sexual assault and abuse have a significant impact on victims and society. Although there has been a plethora of research studies examining the criminogenic aspects of sexual offending, sparse literature exists on the emotional aspects of sexual offending. Prior research established that sex offenders hold deficits in their emotional functioning that could be a result of psychopathic personality traits. This research study sought to expand the literature on sex offenders and investigate if adult male sex offenders in New Jersey differ in emotional intelligence and psychopathic personality traits depending on victim typology. This study was grounded in coercion and integrated …

The Relationship Between Emotional Intelligence And Performance Among Executive Coaches, Valerie Elizabeth Charles

Walden Dissertations and Doctoral Studies

Although there is research on the correlation between emotional intelligence (EI) and performance in areas such business, education, and nursing, a significant gap existed in the literature regarding research on the relationship between executive coaches EI and their performance. As a result, I focused on the lack of empirical evidence regarding the relationship between EI and performance among executive coaches, with performance defined as the number of coaching clients secured in 2015.The purpose of this quantitative study was to determine if there is a statistically significant relationship between EI and performance among executive coaches. Through convenience sampling, 50 executive coaches …

Emotional Intelligence As Mediator Between Culture And Transformational Leadership In Jamaican Female Managers, Audrey Jean Allen

Walden Dissertations and Doctoral Studies

While women continue to make progress in terms of graduate level education, discrepancies remain between women and men when it comes to opportunities for professional growth and development into executive leadership positions and playing a role in the boardroom. Guided by the theories of emotional intelligence (EI), transformational leadership (TL), and Hofstede's cultural values, the purpose of this quantitative mediation analysis was to determine the mediating effect of EI on the relationship between cultural values and TL in Jamaican female managers. Data were collected from 38 Jamaican female managers who were working with varied public and private sector entities located …

Self-Leadership To Servant Leadership: A Metatheoretical Antecedent To Positive Social, Allen Lloyd Carn

Walden Dissertations and Doctoral Studies

A majority of current leadership programs are failing to deliver a comprehensive approach to leadership development by not providing middle and frontline managers the skills to enhance their potential to develop others. In failing to generate a comprehensive system, animosity towards all types of leadership has been festering for over 40 years as first identified by Greenleaf in 1977. The purpose of the study was to establish a link between the theoretical paradigms of servant leadership and self-leadership using the lens of emotional intelligence to generate an integral leadership development framework. The conceptual framework used Goleman et al.'s version of …

Emotional And Spiritual Enablers For Building Trust Within Churches For Organizational Effectiveness, Carl D. Wamble

Walden Dissertations and Doctoral Studies

Over the last 3 decades, religious organizations have been embroiled in scandals that

have diminished public trust in the ecclesiastic community.The purpose of this study was

to examine church leaders and members emotional intelligence and spiritual leadership

behavioral characteristics that cultivate trust, and enhance organizational effectiveness,

and establish a baseline database to facilitate perpetuating positive social change. The

theoretical framework for this study used three models: Chathoth Trust Model; the Wei,

Liu and Allen Emotional Intelligence (EI) model, and the Fry Spiritual Leadership

Theory (SL) model. Survey instruments for each model were used to determine

perspectives within the church that …