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Retention Strategies For Call Center Representatives In The U.S. Airline Industry, Lisa Lott
Retention Strategies For Call Center Representatives In The U.S. Airline Industry, Lisa Lott
Walden Dissertations and Doctoral Studies
Voluntary turnover of call center employees threatens productivity, service levels, the customer experience, and the financial stability of businesses. Airline business call center leaders should be concerned about the time, stress, and cost of hiring and training new employees and the negative impact on business outcomes. Grounded in Mitchell’s job embeddedness theory, the purpose of this qualitative single-case study was to explore strategies airline business call center leaders use to reduce voluntary turnover among customer service representatives. The participants were five leaders in an airline business call center located in Houston, Texas. Data were collected using semi-structured interviews and a …
Retention Strategies For The Current Nursing Workforce, Jennifer Higgins
Retention Strategies For The Current Nursing Workforce, Jennifer Higgins
Walden Dissertations and Doctoral Studies
Retaining a robust nursing workforce is essential to care delivery. As the generation gap in the nursing field widens, retention strategies that align with the current nursing workforce must be considered. Rapid turnover is a looming concern as baby boomers retire and millennials become the leading generation in the nursing workforce. Nurse leaders must identify and deploy strategies that will provide a meaningful work environment to retain nurses in this majority group. The purpose of this project was to address the gap in practice of rising turnover, low nurse engagement, and reliance on premium labor to deliver care. The sources …
Bank Manager Strategies To Retain Skilled Employees Beyond 5 Years, Lana Faye Martin
Bank Manager Strategies To Retain Skilled Employees Beyond 5 Years, Lana Faye Martin
Walden Dissertations and Doctoral Studies
AbstractThe banking industry is fraught with low employee retention threatening the bank’s ability to perform optimally. Bank managers who fail to implement strategies to retain skilled employees experience reduced productivity and increased turnover costs. Grounded in the job embeddedness theory, the purpose of this qualitative single-case was to explore strategies bank managers use to minimize employees' intent to leave during downtimes in the banking industry. The participants were four employees of a Fortune 500 bank located in the U.S. in Virginia. Data were collected using semistructured interviews and a review of organizational employee handbooks. The six themes identified through a …
Strategies Retail Managers Use To Reduce Voluntary Employee Turnover, Dawn Nicol Jackson
Strategies Retail Managers Use To Reduce Voluntary Employee Turnover, Dawn Nicol Jackson
Walden Dissertations and Doctoral Studies
Voluntary employee turnover results in considerable costs for organizations, loss of tacit knowledge, depletion of high-quality goods and services, and economic hardship in local communities. Leaders flourish by maintaining knowledge embedded in the organization. Grounded in Herzberg’s two-factor theory, the purpose of this multiple case study was to explore strategies retail managers from the southwest region of the United States use to reduce voluntary employee turnover. Data were collected using in-person and virtual semi-structured interviews with ten retail managers from different establishments who used successful strategies to reduce voluntary employee turnover. Four themes emerged from the thematic analysis: effective communication …
Nurse Manager’S Leadership And Communication Skills And A Registered Nurse’S Organizational Citizenship Behavior, Satisfaction, And Intent To Leave, Emmitte J. Hall
Nurse Manager’S Leadership And Communication Skills And A Registered Nurse’S Organizational Citizenship Behavior, Satisfaction, And Intent To Leave, Emmitte J. Hall
Walden Dissertations and Doctoral Studies
The Veteran’s Health Administration (VHA) is the largest employer of registered nurses in the United States. The American Association of Colleges of Nursing predicts there will be a nursing shortage through the year 2030 and replacing and training each nurse is expensive and negatively impacts patient care. A review of the literature showed organizations with high levels of organizational citizenship behavior (OCB) had high levels of job satisfaction, which reduces turnover, but there was no research on the existence and impact of OCB in a federal health care facility, specifically the VHA. The purpose of this quantitative, correlational research was …
Identifying What Transformational Leadership Elements Principals Are Utilizing To Retain Kindergarten To High School Teachers, Johnny Ray Vahalik
Identifying What Transformational Leadership Elements Principals Are Utilizing To Retain Kindergarten To High School Teachers, Johnny Ray Vahalik
Walden Dissertations and Doctoral Studies
Teacher turnover in a large urban school district exceeded the state average annually from 2016 to 2020. Previous studies and local evidence indicate a gap in practice might currently exist, consisting of principals not making the best use of the most effective transformational leadership elements to consolidate and increase teacher retention. While many researchers agree that principal leadership has had the most significant influence on teachers’ decisions to stay in or leave their schools, there is a gap in the literature on what principal leadership practices influence teachers’ decisions to stay or leave. The research question that guided this study …
Predictors Of Direct Support Professional Turnover At Residential Facilities For Intellectually–Developmentally Disabled Individuals, Claudio A. Lugo
Predictors Of Direct Support Professional Turnover At Residential Facilities For Intellectually–Developmentally Disabled Individuals, Claudio A. Lugo
Walden Dissertations and Doctoral Studies
Turnover continues to be a problem for residential settings that provide services to intellectually–developmentally disabled (IDD) individuals in the United States. The annual turnover rate in residential facilities serving IDD individuals is 45%. Close to 35% of direct support professionals (DSPs) leave their positions in fewer than 6 months and 22% within 6–12 months. Previous studies of healthcare nurses working in hospitals, nursing homes, and other healthcare settings have found that different factors, such as stress, autonomy, or lack of recognition, contribute to turnover. These factors have not been studied in DSPs working in residential facilities. This quantitative, multiple logistic …
Relationship Between Job Performance, Compensation, And Turnover Intention In The Retail Industry, Donald Lynn Sewell
Relationship Between Job Performance, Compensation, And Turnover Intention In The Retail Industry, Donald Lynn Sewell
Walden Dissertations and Doctoral Studies
Employee turnover intention can lead to voluntary employee turnover, costing retail organizations millions of dollars annually. Retail business leaders who fail to address voluntary turnover intention face increased voluntary employee turnover and reduced operational performance. Grounded in equity theory, the purpose of this study was to examine the relationship between employee job performance, employee compensation, and voluntary turnover intention in the retail industry. Data were collected from 76 Texas retail store management employees using the Self-Rated Job Performance Survey, Compensation Survey, and Modified Turnover Intention Scale. The results of the multiple linear regression were significant, F (2, 73) = 4.43, …
Strategies To Reduce Flight Attendant Voluntary Turnover, Jorge Tobar
Strategies To Reduce Flight Attendant Voluntary Turnover, Jorge Tobar
Walden Dissertations and Doctoral Studies
Flight attendant voluntary turnover can lead to staffing shortages that can cause severe disruptions to flight schedules, damage the airlines’ reputations, and negatively affect revenues, which are significant challenges for airline leaders. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies airline leaders use to reduce flight attendant voluntary turnover. Data were collected from four leaders from four U.S. airlines in the southwestern United States using semistructured interviews and reviews of organizational documents. Five themes emerged from thematic analysis: improving compensation and benefits packages, implementing rewards and recognition programs, increasing supervisory support, expanding …
Strategies To Overcome The Truck Driver Shortage In The United States, Erica Duckering
Strategies To Overcome The Truck Driver Shortage In The United States, Erica Duckering
Walden Dissertations and Doctoral Studies
High truck driver turnover rates negatively impact company profits, business operations, and customer satisfaction. Oil and gas industry supply chain and logistics leaders who lack strategies to recruit and retain truck drivers experience declines in revenue, operational effectiveness, and customer retention. Grounded in total quality management theory, the purpose of this qualitative multiple case study was to identify and explore strategies used in the oil and gas industry to retain and recruit qualified truck drivers effectively. The participants comprised six oil and gas industry leaders in the greater Houston, Texas area who successfully managed truck driver recruitment and retention strategies …
The Impact Of Servant Leadership On Employee Turnover In A Warehousing Environment, Simone Hicks
The Impact Of Servant Leadership On Employee Turnover In A Warehousing Environment, Simone Hicks
Walden Dissertations and Doctoral Studies
Unprecedented growth in the Port of Savannah, located in Savannah, Georgia, has resulted in growth in the local warehousing industry. With an increase in available warehousing positions, turnover has been high. High turnover costs warehousing leaders millions of dollars and results in degraded performance. Grounded in servant leadership theory, the purpose of this qualitative multiple-case study was to explore strategies warehouse supervisors use to reduce employee turnover. The participants were six distribution center supervisors in southeastern Georgia who worked for at least 1 year. Data were gathered from semistructured interviews and document reviews. The data were analyzed using Braun and …
Retention Strategies For Call Center Representatives In The U.S. Airline Industry, Lisa Lott
Retention Strategies For Call Center Representatives In The U.S. Airline Industry, Lisa Lott
Walden Dissertations and Doctoral Studies
Voluntary turnover of call center employees threatens productivity, service levels, the customer experience, and the financial stability of businesses. Airline business call center leaders should be concerned about the time, stress, and cost of hiring and training new employees and the negative impact on business outcomes. Grounded in Mitchell’s job embeddedness theory, the purpose of this qualitative single-case study was to explore strategies airline business call center leaders use to reduce voluntary turnover among customer service representatives. The participants were five leaders in an airline business call center located in Houston, Texas. Data were collected using semi-structured interviews and a …
Retention Strategies For Human Service Nonprofit Employees, Ebonee F. Shaw
Retention Strategies For Human Service Nonprofit Employees, Ebonee F. Shaw
Walden Dissertations and Doctoral Studies
Human resource challenges are a pressing issue for nonprofit organizations. Nonprofit leaders who do not successfully implement retention strategies negatively impact organization performance and turnover rates. Grounded in the motivational needs theory, the purpose of this qualitative multiple case study was to explore retention strategies leaders use to reduce turnover in the nonprofit industry. Study participants included three nonprofit leaders who successfully implemented retention strategies in human service agencies focused on children and families in North St. Louis County. Data were collected using semistructured interviews, a review of the current strategic plan, employee retention statistics, public records published by Guidestar, …
Strategies To Retain Bank Tellers In The Banking Industry, Travis Deandre Houser
Strategies To Retain Bank Tellers In The Banking Industry, Travis Deandre Houser
Walden Dissertations and Doctoral Studies
Bank and credit union managers face challenges in preserving bank productivity and competition. Understanding the factors contributing to teller retention is vital for bank and credit union managers to create and implement employee retention strategies. Effective retention strategies may help retain the best tellers to remain competitive in the banking industry. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple case study was to identify successful strategies bank managers use to improve bank teller retention. The participants were six managers from two banks and one credit union in Montgomery, Alabama, who successfully implemented teller retention strategies. Data were …