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Public Sector Leaders' Strategies To Improve Employee Retention, Michael D. Izard-Carroll Jan 2016

Public Sector Leaders' Strategies To Improve Employee Retention, Michael D. Izard-Carroll

Walden Dissertations and Doctoral Studies

The U.S. Department of Labor and Statistics consistently reports significant employee turnover in the public sector, including the federal, state, and local levels. High turnover results in compromised public goods and services provided to a community. The widespread nature of the problem and the scarcity of literature focusing on employee retention strategies in the public sector merited this case study. Public sector leaders from Western New York who had implemented employee retention strategies in a public organization comprised the population for the study. Cost-benefit theory, human capital theory, and social capital theory provided the conceptual context for developing and executing …


Reducing Employee Turnover In Retail Environments: An Analysis Of Servant Leadership Variables, Beatriz Rodriguez Jan 2016

Reducing Employee Turnover In Retail Environments: An Analysis Of Servant Leadership Variables, Beatriz Rodriguez

Walden Dissertations and Doctoral Studies

In a competitive retail environment, retail store managers (RSMs) need to retain retail customer service employees (RCSE) to maximize sales and reduce employee turnover costs. Servant leadership (SL) is a preferred leadership style within customer service organizations; however, there is disagreement regarding the usefulness of SL in the retail industry. The theoretical framework for this correlational study is Greenleaf's SL theory. Seventy-four of 109 contacted human resources managers (HRMs) from a Fortune 500 United States retailer, with responsibility for evaluating leadership competencies of the RSMs they support, completed Liden's Servant Leadership Questionnaire. RCSE turnover rates were available from company records. …


Health Science Adminstrators' Perception Of Remediation With Students In The Professional Track Programs, Yvonne Jackson Jackson Jan 2016

Health Science Adminstrators' Perception Of Remediation With Students In The Professional Track Programs, Yvonne Jackson Jackson

Walden Dissertations and Doctoral Studies

Remediation to improve student retention is rapidly becoming an important part of health science programs in higher education. A career college located in the midwestern United States implemented remediation for students to address declining enrollment health science professional-track programs. The purpose of this qualitative case study was to explore how remediation was carried out by college instructors and their perceptions of instructional best practices for students in health science programs in the context of current research. The conceptual framework that guided this study was based on constructivism and adult learning theory. Research questions focused on how instructors were carrying out …


Case Study Of Stakeholders' Views On Retention And Self-Efficacy In Texas Nursing Programs, Durcilla Kay Williams Jan 2016

Case Study Of Stakeholders' Views On Retention And Self-Efficacy In Texas Nursing Programs, Durcilla Kay Williams

Walden Dissertations and Doctoral Studies

Retention of students through the completion of the nursing degree is a problem that exists at local Texas nursing programs, adding to the nursing shortage at local Texas hospitals. The purpose of this qualitative research study was to identify the best practices used by a local Texas college with graduation rates above the benchmark of 85% set by the Texas Higher Education Coordinating Board. The study framework was based on Bandura's theory of self-efficacy and Tinto's theory of student retention. The research questions for the study focused on reasons the college maintained a high retention rate, best practices currently used, …


An Evaluation Of Mentoring, Self-Efficacy, And Teacher Retention In An Induction Program, Sherri Latonya Henry Jan 2016

An Evaluation Of Mentoring, Self-Efficacy, And Teacher Retention In An Induction Program, Sherri Latonya Henry

Walden Dissertations and Doctoral Studies

Several decades of research have shown that quality teacher induction programs are effective in providing support to beginning teachers, improving teachers' performance, and increasing teachers' self-efficacy. A large urban school district implemented a new teacher induction program and the purpose of this quantitative study was to examine the program using beginning teachers' perceptions of program effectiveness, the mentor-mentee relationship, intention to remain in teaching, and self-efficacy scores. Bandura's self-efficacy theory provided the framework for this study. Research questions examined the relationships among the 4 variables of interest as well as the differences in each by the number of years of …


The Influence Of Nursing Academic Leadership On Faculty Retention, Carol Turrin Turrin Jan 2016

The Influence Of Nursing Academic Leadership On Faculty Retention, Carol Turrin Turrin

Walden Dissertations and Doctoral Studies

The critical nursing faculty shortage in the United States affects the ability of nursing schools to train an adequate number of nurses to meet increasing health care demands. Researchers have focused on the nursing faculty shortage; however, insufficient information exists on the relational influence leadership has on faculty retention. The research problem addressed in this study was the lack of information identifying how and in what ways leadership influences retention and intent to stay in academia. The purpose of this phenomenological study was to explore the perceptual views of current faculty, using the leader-member exchange theory. Focusing on baccalaureate nursing …


Strategies For Reducing High Turnover Among Information Technology Professionals, Lawrence Roy Arnold Jan 2016

Strategies For Reducing High Turnover Among Information Technology Professionals, Lawrence Roy Arnold

Walden Dissertations and Doctoral Studies

Organizations globally are spending millions of dollars replacing information technology (IT) professionals. IT professionals, who possess technical skills and competencies that interconnect business processes, are costly to replace. There are direct and indirect costs associated when an IT professional leaves, such as advertising fees, headhunting fees, and project delays. Lacking a firm understanding of the reasons why IT professionals leave their positions, many business leaders do not have strategies for reducing turnover rates. Building on Herzberg's motivation-hygiene theory and March and Simon's process model of turnover, this exploratory multiple case study sought to identify the strategies that business leaders view …


Transformational Leadership As A Means Of Improving Patient Care And Nursing Retention, Carla D. Thomas Jan 2016

Transformational Leadership As A Means Of Improving Patient Care And Nursing Retention, Carla D. Thomas

Walden Dissertations and Doctoral Studies

The Joint Commission (TJC) sets standards to assist healthcare organizations in improving performance. The hospital for which this project was developed did not meet national TJC benchmarks for patient satisfaction and nurse retention. Based on direct observation, discussion with staff, and results of the Multifactorial Leadership Questionnaire given to 39 staff nurses before this project was chosen, evidence suggested that the leadership style of the charge nurses was transactional, which is less effective than transformational leadership (TFL). Framed within the Plan, Do, Study, Act model, the purpose of this quality improvement project was to design an educational curriculum including didactic …


Strategies To Retain Employees In Clinical Laboratories, Amber Rose Phipps Jan 2016

Strategies To Retain Employees In Clinical Laboratories, Amber Rose Phipps

Walden Dissertations and Doctoral Studies

With 30 million citizens gaining access to U.S. healthcare through the Affordable Care Act by 2016, healthcare managers need preanalytic employees to ensure quality healthcare services can be provided. The purpose of this qualitative single case study explored strategies used to retain preanalytic employees. The target population consisted of 10 clinical laboratory managers in a single community-based clinical laboratory in the mid-southern United States, selected because of prior success in improved employee retention strategies. The conceptual framework grounding this study was the theory of work adjustment. Data triangulation occurred from using semistructured interviews and company documents. All interpretations from the …


Retention Of Internal Stakeholders In The U.S. Volunteer Fire Service, Candice M. Mcdonald Jan 2016

Retention Of Internal Stakeholders In The U.S. Volunteer Fire Service, Candice M. Mcdonald

Walden Dissertations and Doctoral Studies

Volunteer firefighters make up almost 75% of the U.S. fire service. Fire service leaders face challenges in retaining volunteers, as evident by the 12% decline in volunteer firefighters since 1984. The purpose of the study was to explore what strategies fire service leaders have used to retain firefighters in the United States. The conceptual framework of this single case study was Freeman's stakeholder theory, which states that leaders can maximize the organization's performance by meeting the needs of those with a stake in the future of the organization. Face-to-face, seminstrucutred interviews were conducted with a purposeful sample of 5 fire …


Trait Emotional Intelligence, Motivation, Engagement, And Intended Retention Of Court-Appointed Special Advocate Volunteers, Kim Obenoskey Jan 2016

Trait Emotional Intelligence, Motivation, Engagement, And Intended Retention Of Court-Appointed Special Advocate Volunteers, Kim Obenoskey

Walden Dissertations and Doctoral Studies

U.S. volunteer-dependent organizations continue to look for more effective ways to support their volunteer recruitment, training, and retention efforts. No prior research has evaluated what variables support sustained volunteerism for CASA volunteers. The purpose of this study was to investigate sustained volunteerism by evaluating the relationships between trait emotional intelligence (trait EI) measured using the Trait Emotional Intelligence Questionnaire, motivation to volunteer using the Volunteers Functional Inventory, volunteer work engagement using the Utrecht Work Engagement Scale, and intended retention of CASA volunteers. One hundred fifty five CASA volunteers from different CASA organizations responded to an on-line survey. Correlational and regression …


The Impact Of Self-Efficacy On Retention In Technical Colleges, Percy W. Reed Jan 2016

The Impact Of Self-Efficacy On Retention In Technical Colleges, Percy W. Reed

Walden Dissertations and Doctoral Studies

Vocational and career training institutes focus their energy and resources on student support services, increasing student retention as it relates to minority populations. Despite these efforts, a specific vocational and career institute in the southeast United States reports a 50% retention rate of students who are enrolled. This case study explored students' descriptions of how self-efficacy supported their perseverance while attending the vocational and career training institute. The conceptual framework included Bandura's notions of self-efficacy and Tinto's integration model. Purposeful sampling strategies were used to interview 10 successfully-retained students enrolled in their 4th term or beyond at the vocational and …


Examining Barriers To Retention Of Adult Learners In Rural Education Programs, Tiffany Minyon Spivey Jan 2016

Examining Barriers To Retention Of Adult Learners In Rural Education Programs, Tiffany Minyon Spivey

Walden Dissertations and Doctoral Studies

The retention of adult learners in rural educational settings throughout the United States is challenging for adult education instructors. Adult learners in rural areas encounter internal and external barriers, including lack of self-efficacy and minimal transportation. Research exists regarding the retention of adult learners, but little is known about the barriers to persistence among adult learners in rural areas, or the motivations experienced by students and instructors. The purpose of this qualitative case study was to identify perceived barriers to retention at a rural adult learning center in Georgia and to provide suggestions to improve adult education and literacy initiatives. …


Parent Support And Retention Of Rural First-Generation College Students, Edna E. Mcculloh Jan 2016

Parent Support And Retention Of Rural First-Generation College Students, Edna E. Mcculloh

Walden Dissertations and Doctoral Studies

A small, private university was the focus of this study, where rural first-generation college (FGC) students withdraw at higher rates than their continuing-generation counterparts. An objective of the university leadership is to increase student retention to foster a greater likelihood of degree completion. The research problem was the inability to retain rural FGC students. The purpose of the study was to explore parental support that promoted rural FGC student retention. The research questions addressed the students' perceptions about parental support and their decisions to remain enrolled. The research methodology was a qualitative case study design. Data were collected through semi …


Persistence, Major, Vocational Technical Preparation, And Provisional Acceptance At A Private For-Profit Hospitality College, Joshua Luke Seery Jan 2016

Persistence, Major, Vocational Technical Preparation, And Provisional Acceptance At A Private For-Profit Hospitality College, Joshua Luke Seery

Walden Dissertations and Doctoral Studies

At a private for-profit hospitality college in Philadelphia, there are rising percentages of students not persisting to the sophomore year. The study was grounded by the theoretical framework of Tinto's model of student retention. The purpose of this causal comparative study was to examine the relationship between student persistence and the academic variables of major, vocational technical preparation, and provisional acceptance. The relationship was analyzed using a chi-square test of independence. The data collected for the study came from archival data based upon the sample of 162 full-time students enrolled during the August 2014 class start in the majors of …


Factors Of Resilience That Support University Art And Design Students, Ruth C. Morgan Jan 2016

Factors Of Resilience That Support University Art And Design Students, Ruth C. Morgan

Walden Dissertations and Doctoral Studies

Graduation rates in bachelor's degrees in the United States continue to be lower than stakeholders expect, despite the many advantages of college completion. This phenomenological study investigated the interplay between resilience, coping strategies, and college completion for undergraduate art and design students in an effort to improve graduation rates. The purpose of this study was to address gaps in the literature regarding art and design students' resilience and academic success. Findings were interpreted using 3 conceptual frameworks: resilience theory, Bronfenbrenner's ecology of human development, and Dweck's theory of mindsets and self-beliefs. Research questions guiding this study addressed the external and …


Retention Strategies For Financial Stability In Community Colleges, Jackie Ann Roddy Jan 2016

Retention Strategies For Financial Stability In Community Colleges, Jackie Ann Roddy

Walden Dissertations and Doctoral Studies

Tennessee education leaders must improve their student retention strategies to increase financial stability and enhance the state's ability to support businesses and jobs through a well-educated workforce. The focus of this qualitative multiple case study was on 6 Tennessee community colleges where leaders had demonstrated successful strategies for retaining students resulting in increased revenues and financial stability. The advocacy/ participatory worldview provided a conceptual framework for identifying and comparing themes regarding Tennessee higher education leaders' retention strategies. Data collection included interviews and review of organizational retention reports on strategies as well as college, state, and federal findings on retention. Federal …


Improving Graduate Students' Satisfaction With Academic Advising, Jamie Loretta Green Jan 2016

Improving Graduate Students' Satisfaction With Academic Advising, Jamie Loretta Green

Walden Dissertations and Doctoral Studies

Academic advising is associated with increased student retention and academic success. However, advising at an urban graduate school of education in Tennessee has been criticized for limited advisor availability, poor communication, and lack of advising knowledge. The purpose of this qualitative case study was to gain a deeper understanding of the reasons for student satisfaction or dissatisfaction and to identify techniques to improve academic advising. This study was guided by the conceptual frameworks of Kelly's personal construct theory and Daloz's psycho-developmental perspective. The research question addressed the perceived role of academic advisors that graduate students associated with academic success. The …


How Tenure In Higher Education Relates To Faculty Productivity And Retention, Cindy Kay Manjounes Jan 2016

How Tenure In Higher Education Relates To Faculty Productivity And Retention, Cindy Kay Manjounes

Walden Dissertations and Doctoral Studies

Some public university systems are considering abolishing tenure as a cost-saving mechanism, but little is known about how this change may impact organizational outcomes related to faculty retention and research productivity. Using Almendarez' human capital theory, the purpose of this concurrent mixed methods study was to explore how tenure relates to faculty retention and productivity at a convenience sample of public universities in mid-western states. Qualitative questions focused on faculty perceptions of factors that affected retention and productivity. Quantitative data from the Integrated Postsecondary Education Data System and publicly available information from institutions was used to explore questions about relationships …


Factors Involved In The Retention Of American Red Cross Disaster And Emergency Services Volunteers, Suzanne Marie Moravick Jan 2016

Factors Involved In The Retention Of American Red Cross Disaster And Emergency Services Volunteers, Suzanne Marie Moravick

Walden Dissertations and Doctoral Studies

According to the Corporation for National and Community Service (2007), 33% of workers who volunteer in one year do not volunteer the next year. Retention of disaster and emergency services volunteers is a problem because permanent disaster volunteers save governments and society millions of dollars each year. The purpose of this quantitative, cross-sectional study was to address the problem of retention of American Red Cross disaster and emergency services volunteers. The primary research question for this study examined the predictive strength of positive emotions, resiliency, coping, and post-traumatic growth, in the retention of disaster and emergency services volunteers. The broaden-and-build …


Strategies For Responding To Generational Differences In Workplace Engagement, Amanda Delane Crowe Jan 2016

Strategies For Responding To Generational Differences In Workplace Engagement, Amanda Delane Crowe

Walden Dissertations and Doctoral Studies

Small business managers are experiencing a 30% turnover of employees, costing U.S. businesses $41.3 million per year. The purpose of this case study was to explore the strategies that experienced business managers use in small accounting firms to respond effectively to generational differences in workplace engagement. Using a purposeful sampling technique, 5 managers possessing successful experience in issues related to generational differences in the workplace were recruited from small accounting firms located in Midwestern United States to participate in semi-structured interviews about engaging a multi-generational workforce. Methodological triangulation was used to analyze the data collected through semi-structured interviews and observations, …


The Use Of Online Supplemental Materials In College Courses To Improve Retention, Amy Lynn Hennings Jan 2016

The Use Of Online Supplemental Materials In College Courses To Improve Retention, Amy Lynn Hennings

Walden Dissertations and Doctoral Studies

First-generation college students continue to have lower retention and success rates in colleges and universities, reducing their likelihood of staying above the poverty line. The study tested Bandura and Vygotsky's social cognitive theories of self-efficacy, self-regulation, and student ability to self-pace in the classroom. The purpose of this study was to explore if offering supplemental online materials to traditional class delivery, which can be self-regulated and self-paced, impacted students' success rates in the class and semester-to-semester retention. Using a quasi-experimental method, first-semester college students, in a small private liberal arts college (N = 678); were compared on use of supplemental …


Retention Factors For Assistant Retail Managers, Amber Huffman Echols Jan 2016

Retention Factors For Assistant Retail Managers, Amber Huffman Echols

Walden Dissertations and Doctoral Studies

The cost of losing a manager in the retail sector is 2 to 3 times their yearly salary. The purpose of this exploratory single case study was to explore strategies general managers in large retail organizations can use to improve assistant manager retention. Building upon Ramlall's adaptation of motivation theory, research was conducted to determine factors that contributed to retention of assistant managers in a general merchandise retail store operating in Virginia and North Carolina. Data were collected through semistructured interviews with 20 general managers of stores in the same organization located in Virginia and North Carolina, reflective journals, and …


Student Perceptions Of Factors Affecting Retention In A Rural Associate Degree Nursing Program, Jodi Garcia Jan 2016

Student Perceptions Of Factors Affecting Retention In A Rural Associate Degree Nursing Program, Jodi Garcia

Walden Dissertations and Doctoral Studies

High nursing student attrition rates at a community college in a southwestern state were noted as a significant problem by nursing faculty and college administration because of a nursing shortage and subsequent health care issues in the surrounding community. The purpose of this project study was to explore the perceptions of nursing graduates regarding the influences that led to or impeded their success in completion of the associate degree nursing program. Additionally, perspectives of the usefulness of remediation sessions provided for students failing a course were investigated. This qualitative case study, guided by transformative learning theory, included a sample of …


Exploring Leadership Strategy Influence On Nursing Personnel Retention Within Safety-Net Hospitals, Carl Brown Jan 2016

Exploring Leadership Strategy Influence On Nursing Personnel Retention Within Safety-Net Hospitals, Carl Brown

Walden Dissertations and Doctoral Studies

Frequent turnover among a hospital's nursing staff can profoundly impact organizational operating costs. With a national turnover rate of 17% in 2015, understanding the impact of management approaches on nurse attrition is vital to business success. Guided by Homan's social exchange theory, the purpose of this single case study was to explore leadership strategies used by safety-net hospital leaders to increase nursing personnel retention. Data collection consisted of semistructured interviews from a purposive snowball sampling of 8 senior directors working at a safety-net hospital in southern Maryland. Additional information collected involved documents and artifacts related to human resources management policies …


Grit, Student Engagement, And Academic Performance At A Historically Black Community College, Sharonica Marie Nelson Jan 2016

Grit, Student Engagement, And Academic Performance At A Historically Black Community College, Sharonica Marie Nelson

Walden Dissertations and Doctoral Studies

Obtaining a college degree benefits individuals and society, yet only 20% of students are graduating from community colleges. At many institutions, graduation rates have decreased over the last 5 years, including one historically Black community college in the southern United States. To explore possible causes of low graduation rates at this unique and understudied type of college, this correlational study examined the relationships among student engagement, academic performance, and grit-persistence and passion toward long-term goals. Tinto's theory of student persistence served as the theoretical framework for this study. The convenience sample included 116 college students who already had a first-year …


Effects Of Academic And Nonacademic Factors On Undergraduate Electronic Engineering Program Retention, Munir Sulaiman Jan 2016

Effects Of Academic And Nonacademic Factors On Undergraduate Electronic Engineering Program Retention, Munir Sulaiman

Walden Dissertations and Doctoral Studies

Science, technology, engineering, and mathematics (STEM) programs in higher education institutions, particularly engineering programs, face challenges related to recruitment, retention, and graduation rates. The purpose of this study was to determine whether there are significant relationships among students' major preference, academic skills, nonacademic characteristics and perceptions, and retention to year 2 among students in electronic engineering, other STEM, and non STEM majors. The academic skills considered were study habits, intellectual interest, verbal and writing confidence, and academic assistance. The non-academic factors included academic support, family support, financial support, and student social integration into the campus environment. Tinto's theory of retention …


The Influence Of Historically Black Colleges And Universities Experience On First Year Retention, Andrea White-Mcneil Jan 2016

The Influence Of Historically Black Colleges And Universities Experience On First Year Retention, Andrea White-Mcneil

Walden Dissertations and Doctoral Studies

Student retention in higher education, specifically after the first year, has long been a focus of institutional strategies, especially among students with financial, academic, and social risk factors. The issue of retention was a priority for administration at the 4-year private Sea Port University, a historically black university in the southern United States, which is the focus of this case study. The university has shown a rapid decline in its retention rate since the period 2008 - 2012. The purpose of this study was to identify students' perceptions of factors in their Historically Black Colleges and Universities (HBCU) experience and …