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Articles 1 - 11 of 11
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Determining Cost-Effectiveness And Learning Impact Of Government-Funded Counterterrorism Training Programs, Ira D. Jones, Jr
Determining Cost-Effectiveness And Learning Impact Of Government-Funded Counterterrorism Training Programs, Ira D. Jones, Jr
Walden Dissertations and Doctoral Studies
Since September 11, 2001, money and resources have been allocated at unprecedented levels in order to prevent future attacks on the United States. In the interest of preventing a similar type of incident, counterterrorism initiatives were funded using public funds with little or no oversight as to measuring the effectiveness of these programs. The purpose of this quantitative study was to determine if there was a statistically significant difference in the dependent variable - the level of awareness of participants (the ability to identify terrorism threats) who attended counterterrorism training that was solely lecture based and one that combined both …
The Training Deficiency In Corporate America: Training Security Professionals To Protect Sensitive Information, Kenneth Tyrone Johnson
The Training Deficiency In Corporate America: Training Security Professionals To Protect Sensitive Information, Kenneth Tyrone Johnson
Walden Dissertations and Doctoral Studies
Increased internal and external training approaches are elements senior leaders need to know before creating a training plan for security professionals to protect sensitive information. The purpose of this qualitative case study was to explore training strategies telecommunication industry leaders use to ensure security professionals can protect sensitive information. The population consisted of 3 senior leaders in a large telecommunication company located in Dallas, Texas that has a large footprint of securing sensitive information. The conceptual framework on which this study was based was the security risk planning model. Semistructured interviews and document reviews helped to support the findings of …
Strategies For Mitigating Low-Cost Airlines' Passenger Complaints, Michael Jay Price
Strategies For Mitigating Low-Cost Airlines' Passenger Complaints, Michael Jay Price
Walden Dissertations and Doctoral Studies
Representatives of the U.S. Department of Transportation's Bureau of Transportation Statistics reported that passenger complaints filed for the first quarter of 2015 were up 14.4% over the same period of the previous year. The purpose of this single case study was to explore strategies for mitigating low-cost airlines' passenger complaints. Porter's generic strategies provided the conceptual framework for this research study. Data were collected from 3 ground service managers employed by a low-cost airline in Florida using semistructured interview questions, direct observation, field notes, and review of the airline's website and public documents filed with the U.S. Securities and Exchange …
Exploration Of Leadership Skills For Organizational Strategy Execution, Regina L. Banks-Hall
Exploration Of Leadership Skills For Organizational Strategy Execution, Regina L. Banks-Hall
Walden Dissertations and Doctoral Studies
Multinational corporate leaders acknowledge that a lack of business direction by senior leadership results in a 68% failure in the execution of organizational strategies. The purpose of this qualitative study was to explore what best practice solutions automotive manufacturing senior leaders created to help front-line managers execute organizational strategies. The population consisted of 20 automotive manufacturing senior leaders located in Michigan with significant years of automotive experience and at least a year of experience employed as an automotive manufacturing senior leader. Vroom's expectancy theory served as the conceptual framework for the study describing the enhancement of employee performance related to …
Effect Of Leadership Development Programs In The Workplace: Strategies For Human Resource Managers, Daniel Francisco Flores
Effect Of Leadership Development Programs In The Workplace: Strategies For Human Resource Managers, Daniel Francisco Flores
Walden Dissertations and Doctoral Studies
Business leaders face the challenge of developing their employees to assume leadership positions within their organizations. However, business leaders devote less than 10% of their time to developing employee leadership capabilities through leadership development programs, resulting in poor leadership development programs designed to prepare employees to assume leadership positions. Using transformational leadership theory, the purpose of this multicase study was to explore strategies that human resource managers use to improve their employee leadership development programs. Participants were purposefully selected for their experience improving employee leadership development programs in organizations in Silicon Valley. Data were collected via semistructured interviews over Skype …
Strategies To Teach Customer Service Skills, James Francis Ortman
Strategies To Teach Customer Service Skills, James Francis Ortman
Walden Dissertations and Doctoral Studies
Business managers' failure to retain dissatisfied customers leads to millions of dollars in lost revenue. The purpose of this single case study was to explore managers' training strategies to teach sales associates customer service skills. The sample included 3 training managers from the mobile phone industry in Michigan who recorded a 25 % increase in customer retention after implementing customer service training. The conceptual framework for this study was human capital theory. Data were collected from semistructured interviews and training documents. Data analysis entailed using coding techniques and cluster analysis. Member checking applied to clarify the interpretation of participants' responses …
A Quantitative Study Examining How Training Enhances Policy Compliance, Therese C. Bensch
A Quantitative Study Examining How Training Enhances Policy Compliance, Therese C. Bensch
Walden Dissertations and Doctoral Studies
For decades, the Department of Defense has been plagued by persistent cost, schedule, and performance problems in defense acquisition programs. Recent changes in Department of Defense acquisition policy were intended to improve efficiency and are demonstrating some improvement in terms of overall cost improvements, yet little is understood about whether training efforts related to the new policies are producing policy-compliant behavior on the job. Using Edgar Schein's 'Onion Model' of organizational change as the theoretical construct, the purpose of this study was to examine through an ex post facto, cross-sectional longitudinal study whether there is a significant relationship between learning …
How Improved Training Strategies Can Benefit Taxpayers Using Vita Programs, Jaclyn Marie Barkow
How Improved Training Strategies Can Benefit Taxpayers Using Vita Programs, Jaclyn Marie Barkow
Walden Dissertations and Doctoral Studies
Many volunteer income tax assistance (VITA) sites experience inaccuracy in the taxes prepared according to audits conducted by the treasury inspector general for tax administration (TIGTA). Effective training strategies may influence the accuracy rates of tax returns prepared at VITA sites. Following the conceptual framework of the human capital theory, this multiple case study described the training strategies used by 4 VITA site coordinators in northwest Indiana. An Internal Revenue Service (IRS) representative overseeing the VITA sites identified the 4 site coordinators as achieving an exceptional accuracy rating. Data were collected from semistructured interviews, the annual VITA site coordinator's manual …
Soft Skills Needed For The 21st Century Workforce, Susan A. Dean
Soft Skills Needed For The 21st Century Workforce, Susan A. Dean
Walden Dissertations and Doctoral Studies
Technical skills are no longer enough for workers to compete in this highly competitive global work environment. Soft skills are of paramount importance. A multiple case study design through the lens of emotional intelligence formed the basis of the research study. The focus of the research was identification of the successful soft skills training strategies in the logistics industry. Three logistics organization leaders in the counties of Burlington, Middlesex, and Somerset, New Jersey, were participants in the study. Data were collected through semistructured interviews and the review of company documents. Four themes emerged through data analysis of converging multiple data …
Essential Executive Coaching Competencies For Enhancing Executive On-The-Job Performance: A Modified Delphi Study, Arturo Small Maxwell
Essential Executive Coaching Competencies For Enhancing Executive On-The-Job Performance: A Modified Delphi Study, Arturo Small Maxwell
Walden Dissertations and Doctoral Studies
Approximately 93% of Fortune 1000 companies in the United States rely upon executive coaching to accelerate executive performance. However, there is a lack of empirical research identifying effective executive coaching competencies. In this modified Delphi study, a panel of 17 executive coaching experts was purposefully selected from the International Coach Federation and the Society for Industrial and Organizational Psychology. Participant selection criteria included training in executive coaching, executive coaching credentialing, and -?¥3 years practicing executive coaching or purchasing executive coaching services. Participants used a 5 point Likert-type questionnaire to provide their expert opinion regarding essential executive coaching competencies for enhancing …
Strategic Lay Leadership Involvement In The Social Mission Of A Western Ontario Denomination, Isaac Osei-Akoto
Strategic Lay Leadership Involvement In The Social Mission Of A Western Ontario Denomination, Isaac Osei-Akoto
Walden Dissertations and Doctoral Studies
Several Ontario communities face challenges requiring harnessing multisectorial partnerships to bring about community transformation. The church has the capacity to contribute to the community transformation needs of its community, but a particular denomination in the Greater Toronto Area (GTA) appeared to be unaware of how to fulfil its social mission of community transformation. The purpose of this case study was to understand how members of the clergy perceived the lay leadership vacuum in the denomination and how these perceptions appear to inhibit the denomination's achievement of its social mission. The theoretical framework was Akingbola's strategic nonprofit human resource management theory. …