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Click It, No More Tick It: Online Reference Statistics, Paulita Aguilar, Kathleen Keating, Sue Swanback
Click It, No More Tick It: Online Reference Statistics, Paulita Aguilar, Kathleen Keating, Sue Swanback
University Libraries & Learning Sciences Faculty and Staff Publications
This article describes the creation of an online reference intake form that collects statistics and provides detailed reports. Included is a practical application, based on analysis of Native American questions, for collection development.