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Predictors Of Appraisal And Coping Profiles In Response To Workplace Incivility Experiences, Courtney Pfeifer

Master's Theses

At least seventy percent of employees report experiencing an incivility incident in recent years (Cortina, 2008), and incivility has been linked to negative outcomes, such as stress and turnover (Beattie & Griffin, 2014). The current study applies Lazarus and Folkman’s (1984) transactional model of stress to examine predictors of incivility targets’ patterns of appraisal and coping. In particular, I propose that the frequency with which incivility occurs, resilience, and work contexts, such as organizational justice and civility norms, can influence the target’s appraisals and coping. Additionally, incivility research has utilized different time frames to examine incivility and predictors (Cortina, Kabat-Farr, …