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Re-Framing Assessment: A Patron-Centered Approach, Jeanne M. Brown

Library Faculty Presentations

The Strategic Plan is a standard blueprint guiding library assessment activities. Many, if not most, Strategic Plans are organized along library departmental lines and/or library functions, and use language with which librarians frame their efforts—not language with which patrons would necessarily resonate. In an effort to drive home the concept that it is “impact on the patron” which should be the touchstone for all we do, the UNLV Libraries Dean and Assessment Librarian have created a framework which turns the Strategic Plan document on its head, making it patron-centric. From six goals, the UNLV plan was revised to focus on …