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Faith-Based Assumptions About Performance: Does Church Affiliation Matter For Service Quality And Access?, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Faith-Based Assumptions About Performance: Does Church Affiliation Matter For Service Quality And Access?, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Kristina Lambright
To date, the common rhetoric and assumptions on the performance of faith-based organizations (FBOs), ironically, appear to be faith based rather than empirically supported: There is a paucity of research evaluating the effectiveness of FBOs that uses sufficiently rigorous methods and multiple measures of organizational performance. This study seeks to inform the debate on the relative effectiveness of FBOs by comparing religiously affiliated and secular nonprofit nursing homes using two distinct but complementary measures of organizational performance: service quality and access for impoverished clients. Using nationally representative panel data on 11,877 church-affiliated and secular nonprofit nursing homes, this study examines …