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Tracking For Outreach: Using Data For Cross-Unit Purposes, Heidi Gauder, Hector Escobar
Tracking For Outreach: Using Data For Cross-Unit Purposes, Heidi Gauder, Hector Escobar
Hector Escobar
Purpose: Since creating an information commons a couple years ago, this library’s research team has been coordinating data gathering methods with the writing center. With both units using standard check-in procedures at a shared desk and hosting in-depth consultations in a shared space, it made sense to share technologies. Since Spring 2015, we have logged students for research consultations with software that is commonly used by writing centers, tutoring and other academic support units. We are not only able to count the number of consultations, but we are also able to record cross-referrals with the writing center, calculate average consultation …
Bird’S Eye View: Using Twitter In #Clubroesch, Katy Kelly, Hector Escobar
Bird’S Eye View: Using Twitter In #Clubroesch, Katy Kelly, Hector Escobar
Hector Escobar
For many libraries, social media is usually another platform to share information about library resources and events. For some, the term has become overused so much that the social aspect has fallen by the wayside. Facebook page updates or tweets are only part of what you can bring to and achieve from social media. In this article we discuss how students communicate with our academic library on Twitter, and how we used conversations to improve library spaces, technology, and services. We will explain the process of tracking and responding to student tweets, as well as the pros and cons of …