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Enhancing Overall Communication And Onboarding Procedures At Case Management Of The Carolina, Loren Mcneal
Enhancing Overall Communication And Onboarding Procedures At Case Management Of The Carolina, Loren Mcneal
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Case Management of the Carolina, a young case management organization, serves patients who qualify for community long-term care services. The organization employs less than 10 people but is struggling to retain qualified case managers. Onboarding, communication, and rebranding were some of the surface issues the owner was facing. Tammy Gordon, a previous and experienced case manager, partnered with me to help remedy some of those problems. Survey research and interview research were used to assist in diagnosing the true cause of turnover. Recommendations for new orientation documents were provided to assist with onboarding. Several virtual platforms were recommended to support …