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American Business Review

2020

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Millennials Acceptance Of Insurance Telematics: An Integrative Empirical Study, Xiaoguang Tian, Victor Prybutok, Fouad Mirzaei, Catalin C. Dinulescu May 2020

Millennials Acceptance Of Insurance Telematics: An Integrative Empirical Study, Xiaoguang Tian, Victor Prybutok, Fouad Mirzaei, Catalin C. Dinulescu

American Business Review

Insurance telematics is a recent technology-enabled service innovation advanced by insurance companies and adopted by millions of drivers worldwide. This research study explores the insurance telematics technology acceptance and use among the new Millennials generation, which represents both a challenge and an opportunity for insurers. Drawing on the Technology Acceptance Model (TAM) and the Theory of Planned Behaviour (TPB), the study uses data from 138 Millennials in the USA to delve into their perceived attitudinal behavior and intention to use insurance telematics. The findings provide empirical confirmation of the integrative and predictive power of the proposed combined theoretical framework (TAM-TPB) …