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Supply Chain Management: An Empirical Study Of Its Impact On Performance, Keah-Choon Tan, Vijay R. Kannan, Robert B. Handfield, Soumen Ghosh
Supply Chain Management: An Empirical Study Of Its Impact On Performance, Keah-Choon Tan, Vijay R. Kannan, Robert B. Handfield, Soumen Ghosh
Management Faculty Publications
Total quality management, supply base management, customer driven corporate policy, and other elements of supply chain management are frequently cited as strategic options to achieve competitive success in the 1990s. However, attempts by companies to implement these options have not been universally successful and have in many cases failed to yield the desired results. This study presents details of a survey carried out to determine whether particular quality management, supply base management, and customer relations practices can impact corporate performance. In addition it examines the impact analyzing the competitive environment has on performance. Regression models identify several factors that directly …
Tools And Techniques Of Quality Management: An Empirical Investigation Of Their Impact On Performance, Vijay R. Kannan, Keah-Choon Tan University Of Nevada, Robert B. Handfield, Soumen Ghosh
Tools And Techniques Of Quality Management: An Empirical Investigation Of Their Impact On Performance, Vijay R. Kannan, Keah-Choon Tan University Of Nevada, Robert B. Handfield, Soumen Ghosh
Management Faculty Publications
An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.