Digital Commons Network^™

The Assessment And Application Of Patient Satisfaction Variables In Marketing A Psychiatric Practice, Donald E. Christensen, Thomas D. Giese

Robins School of Business White Paper Series, 1980-2022

As the health care industry becomes increasingly more competitive, marketing functions will take on increasingly more importance. At the core of the marketing concept is the pursuit of customer satisfaction, or, for medical services, patient satisfaction. This study reports on the administration of a 33-item patient satisfaction questionnaire to the consumers of services in four outpatient offices of a large, group private psychiatric practice. Data are analyzed descriptively and recommendations are made for improvements of service delivery based on the findings of the survey.

Inferential Operations Research On Surface Finish Of Castings, D. C. Ekey

Robins School of Business White Paper Series, 1980-2022

This paper reports the result of an experiment using statistical research methodology to evaluate previous findings, identify new effects and focus on potential future research efforts to improve the control of casting surface roughness.

The objective of developing a functional equation to predict casting surface roughness was achieved. A reliable and valid methodology for obtaining operational "surface imprints" of casting surface roughness was developed.

Gray iron castings within a weight range of 1 to 7000 pounds were studied. The population of 142 surface roughness measurements came from five foundries in the northeast regions of Pennsylvania, Vermont, Maine, and Massachusetts. The …